10
Troubleshooting
Q: Why are all of my devices plugged in but not charging?
A: 1. Make sure power cords are undamaged.
2. Make sure power cords are firmly inserted into the available socket with
stable current.
3. Make sure the power plug and current consumption are compliant with your
country specification standards.
Q: My cart's main power cord or
cart components
are damaged. Are they
covered under warranty?
A: We provide a 10 year warranty on the cart and tray, and 5 years warranty on the
electrical components.
Q: How do I know if my devices will exceed more than the allotted current?
A: Have a qualified electrician verify the current consumption of your devices.
Perform the test with devices installed and batteries discharged.
Q: When I plug in the device it trips the circuit breaker. What is wrong?
A:
You may have
other equipment or appliances sharing the same circuit that is
causing a circuit overload. Have a qualified electrician check that adequate
power is available in the circuit.
Q: My power cords are not staying in the provided cable clips when the cart
is moving, how can I resolve this?
A: For smaller power cords, try pressing the end of the cable hook to close the gap
once your cable is securely in place. Be sure to only close the cable hook just
enough to prevent the cable from falling out.
SERVICE AND WARRANTY
All of our products come with a quality and safety assurance.
For customers located in North America, please visit the AVer USA support site for
comprehensive RMA, Warranty, and Service information:
http://averusa.com/classroom-technology/support/
For customers located outside North America, please visit AVer Global support
site:
http://www.aver.com/
