21
Trouble shooting
Here are some useful tips to help you to diagnose and rectify common sources of
trouble.
Problem
Cause
Solution
Control panel
screen does
not operate
Check power source
Power failure
Reset the RCD plug / Check if the
wiring system is adapted to the
power of the pump unit.
Call for service if it does not reset
SPA pump
does not heat
properly
Temperature set is too low
Set to a higher temperature
Filter Cartridge is dirty
Clean or Replace the cartridge (see
chapter - Cleaning)
Too low water level
Fill water to minimum water level
Heating element defective
Call for service
Bubble
massage
system does
not work
Pump is overheating
Cut off the power and wait until the
pump has cooled.
Auto shut-down feature
(30min) is activated
Press the bubble button to
reactivate
Malfunction of the pump unit
Call for service if it does not reset
Water
filtration does
not work
Filter Cartridge is dirty
Clean or Replace the cartridge (see
chapter - Cleaning)
Inlet and outlet blocked
Clean the inlet and outlet
Air inside the pump
Fill water to minimum water level
Malfunction of the pump unit
Call for service if it does not reset
Pump leakage Adaptor seal improperly
Replace the seal in the right position
Water leakage from pump
body
Check the pump body, call for
service
Spa pool
leakage
Spa pool is torn or punctured
Use provided repair kit (see chapter
– Repair kit)
Water is not
clean
Insufficient filtering time
Increase the filtering time
Filter Cartridge is dirty
Clean or Replace the cartridge (see
chapter - Cleaning)
Pool filled water quality
Change the pool water completely
Improper water treatment
Refer to the chemical
manufacturer’s instructions
CHG FIL
After 150 cumulative hours of filtration operations, an audible alarm
will sound and the LCD display will show the characters CHG,
followed by FIL, to remind you to change or clean the filter. You can
hold the filtering button 5 seconds to turn off the buzzing. The
filtering system will turn off, you can press the button to active the
filtering system again.
