Avem Quirks
National Service Support Line:
1800 658 120
1
5
Issue
Possible Cause Further Information / Action to be taken
LogTag not recording
(OK and/or ALERT
indicators do not flash)
Battery needs
replacement
LogTag batteries are not user replaceable
(Battery status is indicated in the LogTag
configuration window
. Please contact Avem
Quirks Australia
for more information, or to
order a new LogTag Recorder.
LogTag Analyser software
cannot communicate with
my LogTag recorder
(Internal error $1)
LogTag Analyser
software is out-
of-date
Please ensure that you are using the most
recent
software
release,
by
visiting
http://www.logtagrecorders.com/software/
(available as a free download)
Open the LogTag Analyser software
Place the LogTag recorder in the USB
interface, connected to your PC
Configure the LogTag recorder following the
process in
Step 5 Configuring the LogTag
Recorder
on
Page 8
LogTag Analyser displays
erroneous readings or
temperature data is
missing
(“<
-40°C
” temperatures
recorded in Data table,
and/or average/mean kinetic
temperatures displayed as
“
**
”)
Temperatures
recorded while
LogTag was not
connected
The LogTag recorder must be placed in the
USB interface immediately after it has been
disconnected
from
the
Medisafe
for
downloading, and reconnected to the Medisafe
prior to starting, otherwise false readings will
result
While the LogTag recorder is disconnected
from the refrigerator, it will continue to record.
Any data points recorded while the unit is
disconnected will be displayed as “<-40°C” in
the data table.
Before disconnecting the LogTag recorder
from the refrigerator, press the “START
MARK” button on the recorder (this will mark
on the data the point at which the recorder was
disconnected, providing a summary interval
for the LogTag Analyser software).
