Support & Warranty
Warranty and Repair
Warranty and Repair
If it appears that your unit needs a repair or replacement, return to your Dealer/
Distributor in its original packaging.
When returning a defective product for Warranty, always include the following
documents:
■
The Warranty Repair card (last page of this appendix), and
■
A copy of the invoice/proof of purchase
■
Problem Report Form (see “Technical Support” on page H-1“).
Avaya Inc. extends a limited warranty from date of purchase of:
■
Thirty-six (36) months for Avaya Wireless hardware products
■
Twelve (12) months for the Avaya Wireless Access Points and
Outdoor Routers
■
Twelve (12) months for the media on which the software is furnished and the
reproduction of the software on the media.
Upon proof-of-purchase Avaya Inc. shall at its option, repair or replace the
defective item at no cost to the buyer.
Defective items shall be returned to the dealer/distributor:
■
Freight prepaid.
■
Accompanied by a copy of proof-of-purchase.
■
Accompanied by a filled out Warranty/Repair card.
This warranty is contingent upon proper use in the application for which the
products are intended and does not cover products which have been modified
without the seller’s approval or which have been subjected to unusual physical
or electrical demands or damaged in any way.
This Warranty constitutes the sole and exclusive remedy of any buyer or
seller’s equipment and the sole and exclusive liability of Avaya Inc. in
connection with the products and is in lieu of all other warranties, express,
implied or statutory, including, but not limited to, any implied warranty of
merchantability of fitness for a particular use and all other obligations or
liabilities of Avaya Inc..
In no event will Avaya Inc. Inc. or any other party or person be liable to you or
anyone else for any damages, including lost profits, lost savings or other
incidental or consequential damages, or inability to use the software provided
on the software media even if Avaya Inc. or the other party person has been
advised of the possibility of such damages.