Avaya Jabra Motion Office, Application Notes, Page: 3 / 17

TBH; Reviewed:
SPOC 9/16/2014 Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
3 of 17
JabraMO-AAAD64
2.1. Interoperability Compliance Testing
The compliance testing included the following test scenarios shown below.

Verification of acceptable two-way audio path for local and PSTN calls

Jabra Motion Office mute button operation

Jabra Motion Office volume controls

Jabra Motion Office Multi-function button (MFB) for answering and terminating calls
remotely

Interoperability with Avaya Agent Desktop

Interoperability with voicemail
The serviceability testing focused on verifying the ability of Jabra Motion Office to recover from
adverse conditions, such as disconnecting and reconnecting the USB cable, restarting Avaya
Agent Desktop, power cycling the Jabra Motion Office and walking out and back into wireless
range.
2.2. Test Results
The objectives outlined in Section 2.1 were verified. All test cases passed with one observation
and fix listed below:

An issue was found where the status of the mute indicator on Avaya Agent Desktop was
not being updated when Jabra Motion office would mute a call. This issue is fixed by
installing the Contact Center Multimedia (CCMM) patch
AvayaAura_CCMM_6.4.213.208 and then installing Avaya agent Desktop 6.4 Version
Number: (8.4.0.419).
2.3. Support
For technical support for the Jabra Motion Office Headset, and Jabra products in general, please
refer to
www.jabra.com . On the Jabra website, support hotline numbers can be found for specific
countries.