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Avaya Business Communications Manager

Release 2.0

Document Status:

Standard

Document Number:

NN40050-103

Document Version:

04.02

Date:

October 2010

Avaya IP Key Expansion Module (KEM) User
Guide

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Summary of Contents for IP KEM

Page 1: ...Avaya Business Communications Manager Release 2 0 Document Status Standard Document Number NN40050 103 Document Version 04 02 Date October 2010 Avaya IP Key Expansion Module KEM User Guide ...

Page 2: ...RIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Doc...

Page 3: ...Avaya IP Deskphone KEM provides 24 additional programmable keys with labels for your Avaya 2002 IP Deskphone or Avaya 2004 IP Deskphone The Avaya IP Deskphone KEM keys are displayed in two columns of twelve keys on either side of a central Liquid Crystal Display LCD Up to four Avaya IP Deskphone KEMs can be attached to an Avaya 2002 IP Deskphone or Avaya 2004 IP Deskphone With four Avaya IP Deskph...

Page 4: ...kphone or Avaya 2004 IP Deskphone Adjusting the display The Avaya IP Deskphone KEM see Figure 1 on page 4 has one LCD between two rows of 12 programmable keys for a total of 24 keys Each key has a 10 character display label that is set automatically To alter the display contrast on the Avaya IP Deskphone KEM use the Contrast Adjustment option under the Telephone Options menu on the IP Phone Any co...

Page 5: ... an Avaya IP Deskphone KEM 1 Remove the IP Phone from the stand by pressing the IP Phone tilt handle and pulling the IP Phone away from the stand 2 Place the connecting arm of the Avaya IP Deskphone KEM behind the IP Phone and align the Avaya IP Deskphone KEM connection plug to the AEM port on the back of the IP Phone Note For the Avaya 2004 IP Deskphone you can also adjust the stand angle to maxi...

Page 6: ...the tilt base The tilt base for the Avaya 2002 IP Deskphone cannot be adjusted however the tilt base on the Avaya IP Deskphone KEM can be adjusted to match the fixed angle of the Avaya 2002 IP Deskphone The Avaya 2004 IP Deskphone has an adjustable tilt base Adjust the tilt of both the Avaya 2004 IP Deskphone and the Avaya IP Deskphone KEM as desired Initializing the KEM Once the IP Phone KEM has ...

Page 7: ...a IP Deskphone KEM or all Avaya IP Deskphone KEMs attached to the same IP Phone The sequence must be performed while the icons are flashing To coldstart a single Avaya IP Deskphone KEM press the following sequence of keys 0 12 22 10 To coldstart all attached Avaya IP Deskphone KEMs press the following sequence of keys 0 12 23 11 Figure 3 illustrates both coldstart sequences Note If you install two...

Page 8: ... to set the contrast and feature key labels of the Avaya IP Deskphone KEM For more information about controls and settings including the Telephone Options menu for your IP Phone see the Avaya 2002 IP Deskphone User Guide NN40050 107 or the Avaya 2004 IP Deskphone User Guide NN40050 108 The enhanced KEM Your system administrator must assign your KEM as an enhanced KEM in system programming in order...

Page 9: ...program more than one button for a particular target line or external auto dialer You can program names to correspond to external autodial numbers After you enter the names you can verify which names are programmed against the external autodial buttons Your KEM will be most effective if you use it along with these features Camp On Transfer Priority Call ﬂ Make sure that features are programmed on ...

Page 10: ...erface see Avaya Business Communications Manager 6 0 Configuration Devices NN40170 500 Names for external autodial on KEM 1 Press 2 Press a memory button 3 Type the external number 4 Press OK to store the number 5 Use the keypad to type the name that corresponds to the number you programmed 6 Press OK to store the name with the corresponding number Verify the name programmed for an autodial button...

Page 11: ...f the calls that you deal with will involve the following procedures Answer a call Determine whom the call is for Check the status of the intended recipient s telephone extension on your KEM If the indicator is OFF transfer the call to the telephone extension OR If the indicator appears your co worker is busy on another call In this case you can use the following features 1 Press 2 On your Avaya 2...

Page 12: ... Press or press the memory button if you have programmed one for this feature Priority Call lets you interrupt your co worker s current call 1 Call the telephone extension 2 Press ﬂ or press the memory button if you have programmed one for this feature OR If the DND indicator appears take a message or transfer the call directly to the telephone extension voice mailbox if applicable OR If the Call ...

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