Avaya ERS 3500 Series, Manual

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Chapter 6: Customer service
Customer service
Visit the Avaya Web site to access the complete range of services and support that Avaya
provides. Go to http://support.avaya.com/css/appmanager/public/support or go to one of the
pages listed in the following sections.
Getting technical documentation
To download and print selected technical publications and release notes directly from the
Internet, go to www.avaya.com/support .
Getting product training
Ongoing product training is available. For more information or to register, you can access the
Web site at www.avaya.com/support . From this Web site, you can locate the Training contacts
link on the left-hand navigation pane.
Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.
Getting technical support from Avaya Web site
The easiest and most effective way to get technical support for Avaya products is from the
Avaya Technical Support Web site at www.avaya.com/support .
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