Avaya E169 Installing And Maintaining Download Page 65

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The media station restarts with the previous version of firmware.

Resetting the media station to factory defaults

About this task

Use this task to reset the media station to the factory defaults. Do this only when directed by support

personnel to troubleshoot problems with the media station.

To reset the media station to factory defaults, you can perform one of the following procedures:

• Use an option on the media station app. Try this method first.
• Perform a series of button pushes on the media station hardware. Use this method only if the

media station app is not working or cannot reset the media station.

Caution:

When you reset the media station to factory defaults, you lose all your SIP account settings.

You must readminister your account settings after the media station resets.

Procedure

1. Perform the following actions to reset your media station using the media station app:

a. Open

Settings

Avaya Media Station

b. Tap

Factory Defaults

The app displays a message asking whether you want to restore your media station to
factory defaults.

c. Tap

Yes

to start the reset. Tap

to cancel the reset.

2. Perform the following actions to reset your media station using button pushes on the media

station:

a. Turn off the media station or remove power by unplugging the AC adapter.

b. Press and hold the

Call/Volume

button.

c. Turn on the media station or plug in the AC adapter.

d. When the

Mute

icon flashes or the display shows

System Check

, release the

Call/

Volume

button.

e. Turn the

Call/Volume

button about one click to the right.

Do one of the following actions:

• On the E159, confirm that the display shows

Factory Reset

• On the E169, verify that the

Mute

and

Voice Mail

icons are flashing one time each. If

the

Voice Mail

icon is flashing more than once, turn the

Call/Volume

button counter

to the right or left until you see the

Voice Mail

icon flash one time.

f. Push the

Call/Volume

button one time.

Resetting the media station to factory defaults

February 2015

Installing and Maintaining the Avaya E159 and E169 IP Media Stations

Comments? [email protected]

Summary of Contents for E169

Page 1: ...Installing and Maintaining the Avaya E159 and E169 IP Media Stations Release 1 1 February 2015 ...

Page 2: ...mber of licenses or units of capacity is specified in the documentation or other materials available to You Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products pre installed on hardware products and any upgrades updates patches bug fixes or modified versions thereto Designated Processor means a single stand alone computing d...

Page 3: ... accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen...

Page 4: ...rder Controller and Avaya Session Border Controller for Enterprise administration 20 Avaya IP Office administration 21 Dialing plan administration 22 Upgrade script file 24 Settings file options 25 Advanced provisioning options 31 Media station app parameter descriptions 31 Chapter 4 Initial setup and connectivity 36 Preparing the media station for installation 36 Media station rear panel connecto...

Page 5: ...estions 61 Removing Bluetooth connections and subscriptions 63 Reverting the media station to the previous version of firmware 64 Resetting the media station to factory defaults 65 Media station app freezes when docking and undocking a smart device 66 The media station app displays the Not Connected Network message 66 Resolving a Not Connected Network message 66 Contents February 2015 Installing a...

Page 6: ...nce the last issue Added Federal Communications Commission FCC and Industry Canada IC statements Added information about the 1 1 release for the Avaya E169 IP Media Station Added information about the Avaya E159 IP Media Station which is new with Release 1 1 Updated the list of telephony servers operating systems and smart devices supported with Release 1 1 Related resources Related documentation ...

Page 7: ...ia Station Quick Reference Learn how to use the key features of the product Users Finding documents on the Avaya Support website About this task Use this procedure to find product documentation on the Avaya Support website Procedure 1 Use a browser to navigate to the Avaya Support website at http support avaya com 2 At the top of the screen enter your username and password and click Login 3 Click ...

Page 8: ... a specific product or topic Scroll down Playlists and click the name of a topic to see the available list of videos posted on the website Note Videos are not available for all products Support Go to the Avaya Support website at http support avaya com for the most up to date documentation product notices and knowledge articles You can also search for release notes downloads and resolutions to issu...

Page 9: ...in account and a valid Sold To number Use the Avaya InSite Knowledge Base to look up potential solutions to problems 1 Go to http www avaya com support 2 Log on to the Avaya website with a valid Avaya User ID and password The Support page appears 3 Enter the product in The InSite Knowledge Base text box 4 Click the red arrow to obtain the Search Results 5 Select relevant articles Related Links Sup...

Page 10: ...ptions to hold calls make or receive second calls transfer calls and set up a three way conference call A charging station for your smart device A high quality Bluetooth enabled speakerphone The capability to make and receive calls through a SIP line or through the smart device cellular network Gigabit Ethernet connectivity with an internal switch for connecting a computer through the media statio...

Page 11: ...ones and one passive radiator This unique and innovative acoustic design uses the speakerphone in hands free mode with unequaled quality You can use the media station for large conference calls or listen to your music or podcasts These innovative technologies improve performance by using wide band or high definition codec G 722 Conventional telephony encodes speech at bandwidths ranging from 300 H...

Page 12: ...rt device over Bluetooth or USB to use the media station as an audio device Interactions with other Avaya apps Avaya recommends that you only use one Avaya app at a time because of interactions between the apps The media station operates as a Bluetooth speakerphone for Avaya Flare Communicator for iPad Devices Avaya one X Communicator and other Avaya mobile apps The media station does not support ...

Page 13: ...ation automatically logs out or unregisters the registered extension The message Prevent Dual App on both the handset and media station app When you disconnect the smart device from the media station the media station automatically logs on or registers with the previously provisioned extension Product compatibility The media station operates on the most popular Avaya telephony servers supports a w...

Page 14: ...ng Tab 3 Headsets The Avaya E169 IP Media Station is compatible with the following headsets Jabra 9460 USB Headset Jabra 9470 USB Headset Languages Using the International iOS and Language Android options on your smart device the media station user interface supports the following languages Simplified Chinese English French German Italian Japanese Korean Brazilian Portuguese Russian Latin Spanish ...

Page 15: ... x 5 cm media station 7 x 2 x 0 78 in 17 8 x 5 x 2 cm handset Weight 5 5 lbs 2 5 kg Operating temperature 32 95 F 0 35 C Operating humidity 10 90 Connectivity specifications Bluetooth v2 1 EDR with audio profiles HFP and A2DP Two 1 Gbps Ethernet ports one LAN port and one personal computer port The LAN port provides network connectivity for the media station The personal computer port is for conne...

Page 16: ... jack You can use the following USB headsets with the E169 Jabra 9460 USB Headset Jabra 9470 USB Headset One AC power adapter port The media station comes with a 100 240 V switching power supply that has localized outlet connectors USB cables for smart devices The media station comes with three USB cables that fit many smart devices Apple Lightning cable Apple 30 pin cable Micro USB cable For devi...

Page 17: ... if rubbed across your hand or face while using the handset Ensure that you keep small pieces of metal away from the handset Warning Use the proper AC adapter for your media station The E169 AC adapter is 12 V and the E159 AC adapter is 5 V If you use the wrong AC adapter you will damage the media station Do not open the base handset or charger Ensure that no liquid comes into contact with the pro...

Page 18: ...h the media station product you can download the following support files from the Avaya support site http support avaya com Upgrade script file template Settings file template Current firmware update file Use the template files to set your administration parameters for the media station Upgrade script file When shipped from the factory the media station might not contain the latest firmware When y...

Page 19: ...Manager administration Administer SIP lines for the media stations similar to any other SIP lines If the user is not already using a SIP deskphone administer the SIP line as an Avaya 9630 SIP deskphone Administer Multiple Device Access MDA for the media station MDA has limitations with the media station but Avaya recommends using MDA For example the media station cannot pick up a call that is acti...

Page 20: ...dia station but Avaya recommends using MDA For example the media station cannot pick up a call that is active on another MDA device The media station supports up to two line appearances regardless of how many line appearances are administered for the SIP line The media station supports SIP signaling protocol using TCP or TLS Enable the SRTP option when connecting media stations to Avaya Aura Sessi...

Page 21: ...e and Remote Worker Each media station consumes an Avaya IP Endpoints license seat the same as other Avaya SIP endpoints Limitations Consider the following limitations when administering the media station on IP Office With IP Office Version 9 0 3 you must store the media station binary firmware image on a separate HTTP server See the media station release notes for more information The media stati...

Page 22: ... local enterprise telephone number and will not apply the dialing rules How the media station interacts with the enterprise dialing plan Similar to any other enterprise endpoint the telephony server processes calls made from the media station and might apply the dialing plan rules This section describes rules and options for the media station that makes it easier for users to dial calls using the ...

Page 23: ...to gain access to a public switched network Numbering Plan Defines the country numbering plan used for all calls The media station app supports 203 different country numbering plans The media station app selects the default numbering plan based on the locale of the smart device Converts Defines whether the media station app converts dialed telephone numbers If disabled the media station app does n...

Page 24: ...pt file to make firmware upgrades available to media station users Put the script file on the same server as the settings file The media station uses DHCP options 242 and 43 to determine the location of upgrade and settings files Option 242 takes priority over option 43 but mixes both options if values differ between option 242 and 43 For consistency name the settings files E159settings txt and E1...

Page 25: ...a station polls the upgrade script file to download and install new firmware This only occurs when a user is no longer on an active call The installation occurs automatically and the media station reboots in about 90 seconds Settings file options You use a settings file to define and upload administration parameters required by the media station The settings file you use is similar to the one you ...

Page 26: ...used to download upgrade script files settings files and firmware L2Q Controls 802 1Q tagging mode 0 auto 1 on 2 off L2QVLAN 802 1Q VLAN Identifier Valid values are 0 4094 Null is not a valid value and the value cannot contain spaces This parameter is preserved in RAM which survives reset and is stored to flash as L2QVLAN_INIT only on successful registration This value initializes from L2QVLAN_INI...

Page 27: ...xy mode The syntax of the option is host port transport xxx host is an IP address in dotted decimal format or DNS name port is the optional port number If not specified the default port value is 5060 for UDP and TCP or 5061 for TLS transport is the optional transport type tls tcp or udp If not specified the default value is TLS The first element of this parameter if applicable has the highest prec...

Page 28: ...n name For Avaya Aura you must use a SIP domain name as defined with Session Manager You cannot use an IP address For IP Office you can use the IP address of the IP Office server If the IP Office system is part of a DNS network use that network s domain name SNMPADD Null Text string containing zero or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format Separate IP a...

Page 29: ...mart device it concatenates with but does not replace the list of certificates already provisioned USE_MEDIA_ENCRYPTION 0 Enables media encryption on the device 0 Disabled 1 Enabled Enable USE_MEDIA_ENCRYPTION when you use the media station on an SBC connection Settings file media station parameters Parameter name Default value Description and value range DOCK_ADMIN_MENU_KEY Defines the character ...

Page 30: ...on app Valid values are ADVANCED_SIP Hides the advanced SIP options GLOBAL_VOIP Hides the SIP trunking wizard NETWORK Hides the capability to edit network options DOCK_MANAGEMENT_SERVER Null Defines an alternate URL to use for upgrading the firmware without using the APPNAME parameter The URL must have the full path to the binary firmware DOCK_REVERSE_SSH_SECRET_ SEQUENCE Null Defines the characte...

Page 31: ...or Enterprise might need different options than those connected on Session Manager The Provisioning Group option allows you to set different options for each group of users For example you can add an if clause in the upgrade script file or settings file to specify a provisioning group IF GROUP SEQ 973 GOTO GA For more information about the GROUP parameter see Administering Avaya 9601 9608 9608G 96...

Page 32: ...nter the telephone number for your voice mail system For Avaya IP Office the default voice mail system number is 17 Note The Voicemail parameter displays under the Advanced Parameters when you add a new account After you add a new account it displays with Username Password and Domain MWI Enabled Turn this option on to enable notification of waiting voice mails Prefix Defines the digit or digits ad...

Page 33: ...s settings for SIP registration You can leave these at the default values Registration timeout The default value is 300 Session timer The default value is 1800 Min Session expiration The default value is 90 Auto Unregistration Timer The default value is 1 SIP Signaling Enables access to SIP signaling options SIP Transport The SIP Transport options are UDP TCP or TLS The telephony server administra...

Page 34: ...ts the ring tone for the media station Ring Volume Sets the default ringing volume for the media station Alerts Volume Sets the default volume for alerts from the media station app Music Volume Sets the default volume for music apps Hearing Aid Mode Enables special software that is compatible when using the handset with hearing aids Settings Bluetooth iOS only Name Description Wireless iAP Set per...

Page 35: ...Allows you to enable VLAN service VLAN id Advanced Parameters Alternative Provisioning URL Allows you to set an alternative location where you can download the settings file Provisioning Group Allows you to set a special provisioning group for a settings file HW Address Displays the mac address of the media station hardware Factory Defaults Resets the media station to factory defaults If you reset...

Page 36: ... Parts E159 media station base E159 handset E159 handset cord 5 V AC adapter and adapter plugs Type A USA Canada Mexico and Japan Type C Europe South America and Asia Type G United Kingdom Ireland Malta Malaysia and Singapore Type I Australia New Zealand China and Argentina Table continues 36 Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments infodev avaya ...

Page 37: ...o USB cables packaged with the USB cables Note Some Android 30 pin cables might not fit in the cable sleeve In this case connect your cable to the back of the media station Route the USB cable through the slot in the media station and set your smart device in the cradle You can also set your smart device on your desk instead of setting it in the cradle Ethernet cable E169 Parts E169 media station ...

Page 38: ... Android devices You must provide your own Android 30 pin cable E169 cable sleeves for the Apple Lightning Apple 30 pin and generic micro USB cables packaged with the USB cables and handset cradle Note Some Android 30 pin cables might not fit in the cable sleeve In this case connect your cable to the back of the media station and set your smart device on your desk E169 docking cradles for the Appl...

Page 39: ...connect a headset Not supported in Release 1 1 Power The E169 power button Connectivity E159 connectivity Positioning the media station Procedure Put the media station near the network socket and AC power socket if you require the AC power adapter For the best sound quality and microphone performance avoid putting any objects within 8 inches or 20 centimeters of the media station Comply with this ...

Page 40: ...rt device You might not be able to use the cable sleeve or the docking cradle when you use another USB cable Procedure 1 If using a smart device that you plan to dock on the media station insert the cable for your smart device in the matching cable sleeve 2 Adjust the depth of the cable in the cable sleeve to best fit your smart device Initial setup and connectivity 40 Installing and Maintaining t...

Page 41: ...the USB end of the cable through the slot inserting the cable sleeve into the slot 4 Plug the USB cable into the USB port on the rear of the media station Connectivity February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations 41 Comments infodev avaya com ...

Page 42: ...the handset cord into the handset 2 Plug one other end of the handset cord into the RJ11 port under the base Initial setup and connectivity 42 Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments infodev avaya com ...

Page 43: ...end into the Ethernet network socket 2 Optional Plug one end of an Ethernet cable into the computer connector at the back of the media station Plug the other end into the Ethernet connector on your PC This connection provides a convenient way to connect your computer to your network You can view network connectivity status using the app under Avaya Media Station Network Connectivity February 2015 ...

Page 44: ...e AC adapter 2 Plug the AC power adapter into the AC input connector on the rear of the media station and into a wall mount socket Connecting a smart device Procedure 1 Route the USB network and AC power cables under the media station Initial setup and connectivity 44 Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments infodev avaya com ...

Page 45: ...power socket if you require the AC power adapter For the best sound quality and microphone performance avoid putting any objects within 8 inches or 20 centimeters of the media station Comply with this requirement on all sides of the media station especially the front of the media station Connecting a smartphone Before you begin Determine the USB cable that your smartphone requires Apple Lightning ...

Page 46: ... connector facing up Slide the connector into the sleeve The connector will not slide into the sleeve if you have the raised key facing down For devices that use an Apple 30 pin cable insert the cable as shown in the figure with the side that has the raised key on the connector facing up Slide the connector into the sleeve The connector will not slide into the sleeve if you have the raised key fac...

Page 47: ...g Ensure that you insert the sleeve as shown in the following diagram If you insert the sleeve the wrong way the sleeve might get stuck in the media station Connectivity February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations 47 Comments infodev avaya com ...

Page 48: ...r the media station and through the cable channels as shown in the following diagram Initial setup and connectivity 48 Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments infodev avaya com ...

Page 49: ...nto the base that matches the USB cable that you are using If your smartphone has a case that does not fit in the cradle do not install the cradle or take the case off the smartphone Connectivity February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations 49 Comments infodev avaya com ...

Page 50: ...cable that came with your tablet About this task Caution While connecting and installing your tablet maintain a firm grip so that the tablet does not accidentally fall off the tablet bracket When the tablet is on the bracket the tablet is secure enough for normal use Tip To remove the tablet bracket ensure that the power button is in the on position Initial setup and connectivity 50 Installing and...

Page 51: ...might damage the bracket 2 Perform one of the following actions To install a tablet in a position where the USB cable power connector is pointing down into the bracket route the USB cable through the tablet bracket and set the tablet on the bracket To install a tablet in a position where the USB power connector is not pointing down into the bracket connect the USB cable of the device to the tablet...

Page 52: ...et cradle on top of the media station Put the handset in the handset cradle Position the cradle so that the magnets secure the holder on the media station Note If more convenient for you you can put the handset cradle and handset on any location on your desk Regardless of placement the handset must rest in the handset cradle Initial setup and connectivity 52 Installing and Maintaining the Avaya E1...

Page 53: ...socket Procedure 1 Plug one end of an Ethernet cable into the LAN connector at the back of the media station Plug the other end into the Ethernet network socket 2 Optional Plug one end of an Ethernet cable into the computer connector at the back of the media station Plug the other end into the Ethernet connector on your PC This connection provides a convenient way to connect your computer to your ...

Page 54: ...pport SIP line functionality on the media station Other telephony applications can only use the media station as a Bluetooth speakerphone and cannot use the SIP capabilities of the Avaya telephony server To learn more about the app go to the following websites Apple App Store Google Play Store Procedure 1 From your smart device navigate to the Apple App Store or the Google Play Store 2 Search for ...

Page 55: ...edia station app on page 54 Procedure 1 For an iOS device perform the following steps a Enable Bluetooth on your smart device b Connect your device to the media station using either the dock on top of the media station or a USB cable The media station beeps plays the message Pairing mode connecting your device and the media station app opens You hear a beep and the Bluetooth icon on the smart devi...

Page 56: ...vice perform the following steps a Connect your device to the media station using either the dock on top of the media station or a USB cable The smart device displays a dialog box asking if you want to remember the media station as a USB accessory b Tap the check box to remember the media station and tap OK The smart device displays a dialog box asking if you want to open the media station app whe...

Page 57: ...ation When you sign in with the media station app the media station remains logged on until one of the following happens You sign out of the media station app and the media station unregistration timer expires if administered Important Even if you sign out of the media station app the media station continues to ring on incoming mobile cellular calls The media station is also the default Bluetooth ...

Page 58: ... 911 you must press the green Call button on the E159 USB handset or the Call Volume button on the E159 media station Pressing the button automatically dials the number administered with the PHNEMERGNUM option in the settings file You can also make emergency calls using the cellular service on your smartphone Important Avaya IP Office does not support the PHNEMERGNUM option and the emergency calli...

Page 59: ... app downloads and installs on your smart device Updating the media station firmware Avaya releases regular updates to the media station firmware The customer s system administrator downloads the firmware from the Avaya support site If the administrator decides to release the new firmware to users the system administratior puts the firmware on the HTTP file server The administrator can also contro...

Page 60: ...e app displays a progress bar Removing and replacing a cable sleeve Use this procedure to remove and replace a cable sleeve when you change the smartphone you are using Before you begin Disconnect your smartphone from the media station turn off the media station and disconnect all cables from the media station Procedure 1 Turn the media station upsidedown 2 Bend the cable sleeve latch to release t...

Page 61: ...m of the media station bend the cable sleeve latch and push the cable sleeve out of the media station You might need to use a tool such as needle nose pliers to push the cable sleeve out of the media station Guide the cable sleeve out of the media station from the top of the media station When the cable sleeve is out of the media station turn the sleeve around 180 and reinsert the cable sleeve the...

Page 62: ...e call No When the user who initiated the conference call ends the call the other two parties are dropped from the call Can I manually transfer a cellular call on my mobile smartphone to the media station to continue the call No this operation is not possible However if you are on a cellular call and you become within Bluetooth range of the media station the audio automatically transfers from your...

Page 63: ... subscriptions About this task You can remove a Bluetooth connection in either of the following ways Using the media station app iOS only Using the media station Call Volume button You can remove a Bluetooth subscription in either of the following ways Using the media station Call Volume button Using the smart device Settings menu If you are having problems getting a smart device to connect with t...

Page 64: ... Bluetooth subscription Reverting the media station to the previous version of firmware About this task Use this task to revert the media station to the previous version of firmware Do this only when directed by support personnel to troubleshoot problems with the media station Procedure 1 Turn off the media station 2 Press and hold the Call Volume button 3 Turn on the media station 4 When the Mute...

Page 65: ...Factory Defaults The app displays a message asking whether you want to restore your media station to factory defaults c Tap Yes to start the reset Tap No to cancel the reset 2 Perform the following actions to reset your media station using button pushes on the media station a Turn off the media station or remove power by unplugging the AC adapter b Press and hold the Call Volume button c Turn on t...

Page 66: ...utions Stop and restart the media station app Reboot the smart device and restart the media station app The media station app displays the Not Connected Network message Error code Not Connected Network Problem description The media station is disconnected from the network Related Links Resolving a Not Connected Network message on page 66 Resolving a Not Connected Network message Procedure 1 Restar...

Page 67: ...n to factory defaults Contact your system administrator for support Related Links The media station app displays the Not Connected Network message on page 66 The media station app displays the Not Connected Network message February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations 67 Comments infodev avaya com ...

Page 68: ... headset compatibility 13 headset connections 15 I InSite Knowledge Base 8 interoperability 13 IP Office administration 21 L line protocol 15 M Made for Apple program 13 media station connecting 40 44 45 media station connecting power 44 54 media station connecting to your network 43 53 media station preparing 36 media station app freezes 66 media station buttons 39 media station overview 10 N nar...

Page 69: ...igning in 57 signing out 57 specifications 15 storage guidelines 17 support 8 T tablet connecting 50 temperature operating and storage 17 U updating media station app 59 media station firmware 59 upgrade script file 24 USB accessory 56 USB connections 15 V videos 8 W weight 15 wideband 17 Index February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations 69 Comments infodev a...

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