AVAYA DEFINITY G3 / ProLogicx
Confidential
10
o
Test Transfers using “*T” option. From Audix mailbox. Transfer to
another mailbox. Monitor the transfer time.
Transfer to a station that is
in a Do-Not-Disturb mode, busy mode, RNA mode.
The transfer time is approximately 5-8 seconds.
Test multiple transfers - set up phone A to transfer to Phone B and
Phone B transfers to phone C. And phone C transfers to phone D.
Determine how many transfers can be supported on the switch.
o
Call Disconnect - Leave a message for test mailbox, retrieve it and
listen for the sign of the call progress tones.
Place an external call and
document the time it takes the Intuity to disconnect after the caller hangs up.
If there is no progress tone in the message, disconnect is working
fine.
o
Zero (“()”) Out - Verify that return-to-operator works properly.
o
Call the Intuity from a test extension leave a message for a station
with a voice mail button.
If the subscriber stations are programmed to support a button, which
will dial the voice mail access number and the mailbox number
followed by the # sign, the Intuity will prompt for the password.
Do you hear “Please enter your password”.
o
Automated Attendant - Call the automated attendant mailboxes.
If the correct Auto Attendant mailbox is not reached and all above
tests passed, the most likely problem will be in the switch
translations. Check with the system administrator to endure proper
translation.
o
Set up outcall notification in the test mailbox, leave a message to
generate an outcall. Make sure ports are configured for Outcall
Intuity should call the number administered for out calling after the
administered time has passed.
o
Incoming and Outgoing Fax
Send a fax to a subscriber mailbox from a fax machine. Press the
start key on the fax machine. Check to see if fax arrived in the
mailbox, and print the fax.
Send a fax from a subscriber’s mailbox to a fax machine. Check
the fax machine to be sure the fax was received.
NOTE:
If you encounter problems while performing these tasks, review
the “switch log” before escalating problems to your local Technical
Support Center.
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1