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Compact Business Center

Installation and User Manual

40DHB0002USCK Issue 3b (02/04/02)

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Summary of Contents for Compact Business Center

Page 1: ...Compact Business Center Installation and User Manual 40DHB0002USCK Issue 3b 02 04 02 ...

Page 2: ...b 02 04 02 Introduction 3 Program Overview 3 Installing CBC 4 Installation 4 Uninstall 4 Starting CBC 5 Initial Start of CBC 5 Using CBC 6 User Interface 6 System Statistics 6 Creating the Charts 7 Amending Charts 9 Deleting Charts 9 Zooming into Charts 9 Change Settings 10 Index 11 Contents ...

Page 3: ...rovide customers with a summary analysis of the activity on the IP Office telephone system for both overall system performance and selective departmental performance A maximum of three departments can be monitored at any one time Data is written every minute to a CSV file which can be opened and used within other programs e g Excel The historic data is kept for a month which is a maximum of 31 day...

Page 4: ...ok at your CD Drive Double click on SETUP Click on the OK button to start the installation 2 A screen is displayed letting you select the language that you want to use for the installation Select the required language and then click on the OK button 3 The InstallShield Wizard will start At the Welcome screen click on the Next button to continue with the installation 4 At the completed installation...

Page 5: ...Selection buttons you will view the DN Selection screen Select the required Dn and then click on the OK button The shift period can be amended or left as the default 9 00 until 5 30 When all the details have been completed click on the Finish button to continue Note 1 If you need to amend the Departments Groups you have selected you can change the configuration setting as described on page 10 2 On...

Page 6: ... snap shot view of call activity allowing the user to have some insight into the balance between agent resource availability and call traffic load Calls Queued The total number of calls in a queue but not alerting both internal and external Outgoing The total number of outgoing call attempts including internally made calls Active Outgoing Calls the total number of outgoing call attempts that were ...

Page 7: ...ected the variables click on the Next button to continue The variables are Presented The total number of calls presented both internally and externally Answered The total number of calls which were answered both internally and externally Lost The number of total calls lost both internally and externally Outgoing The total number of outgoing attempts including internally made calls Available Agents...

Page 8: ...anel Color The panel color can be solid start or end If you want a gradient panel you have a choice of how it shows e g top to bottom bottom to top etc Clicking on the color palette button to the right of the word Axes can change the Axes markings color Line or area colors representing each variable can be changed by Selecting the variable from the drop down list Click on the color palette button ...

Page 9: ...rt 2 Select the option Delete Chart Zooming into Charts When viewing charts on the user interface you can zoom into the chart To zoom into a particular section of the chart Drag your mouse over the chart while holding the left mouse button down so that a square appears see Figure 1 for an example of the selection When you let go of the mouse button the chart will zoom into the time periods that yo...

Page 10: ...hen CBC was run for the first time can be changed All charts and data for the original selection of groups will be lost when you change your selection 1 From the File menu select Default Settings 2 Select the groups that you want to monitor 3 Enter the shift period 4 Click on the Finish button WARNING All original data will be lost when you change the default settings ...

Page 11: ...ng 5 Uninstall Procedure 4 Configuration Group Size 5 Selecting Groups 5 Setting Shift Periods 5 D Delta Server 4 Department Selection 5 G Graphs Amending 9 Changing the Appearance 8 Creating New 7 Deleting 9 Selecting Variables 7 Showing Historical Data 8 Showing Real Time Data 8 Zooming in 9 Zooming out 9 Group Selection 5 Group Size 5 S Shift Periods 5 Index ...

Page 12: ...tent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sen...

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