Including Forecast data in a Custom Report
Issue 3.0 May 2002
145
Sample Forecast report design
In the previous figure, Row Search ID 0 is assigned to the
Time
,
Forecast Calls
Carried
, and
Number Agent Req’d
fields. The conditions for Row Search ID 0 might
be as follows:
Row search conditions for Forecast data
Notice that, as in historical interval reports for splits, the statement in Row Search ID 0
searches for rows based on values for STARTTIME, ROW_DATE, and SPLIT.
04/19/95 00:30 AM
Avaya(TM) CMS
Windows: 2 of 5 ^
Custom Reports: Screen Painter: split status: Hist
Add highlights
Bar
Copy block
Define input
Erase block
Field
Get copy of design
Move block
Row search
Save design
Test design
Upper/left no-scroll
Variable/time/date
Split: $$$$$$$$$$$$$$$$$$$$
Forecast Method:
1x
Date: $$$$$$$$
Forecast
Number
Calls
Agents
Time
Carried
Req’d
0vvvvv
0vvvvv
0vvvvvvv
Field Window
Select: f_cdayrep.NUMAGREQ______________
________________________________
Field Window
Select: f_cdayrep.FCALLS________________
________________________________
Row search ID: 0
From tables: f_cdayrep
Select rows where: ROW_DATE = $i_date and SPLIT = $i_split
and STARTTIME = $i_time and ACD = $acd
Field/bar type (Select one):
< > Discrete
<x> Repeated vertically, spacing 1___
Row Search Window