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Chapter 2: Making calls

Introduction to making calls

Use the procedures provided in this chapter to make calls from your Avaya 9508 telephone.

To make a call, you can either dial the number and then lift the handset, or lift the handset and
then dial the number. Both orders are correct. However, if you lift the handset first and then
dial the number, you will not be able to correct a dialing error.

Calling an internal number

1. Enter the number that you want to dial.

You can use the

BkSp

softkey to edit the number.

If the Direct dial feature is enabled, the number is dialled immediately and you
cannot correct input errors.

2. Lift the handset.

Related topics:

Turning direct dialing on or off

on page 83

Avaya 9508 Series Digital Deskphone User Guide

March 2011 17

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Summary of Contents for 9508 Series

Page 1: ...Avaya 9508 Series Digital Deskphone User Guide for Integral 5 16 603553 Issue 1 March 2011 ...

Page 2: ...Y FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLYAS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for...

Page 3: ...ties with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a tel...

Page 4: ...4 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 5: ...3 Making an individual announcement 23 Replying to an announcement 23 Calling as an anonymous user 24 Chapter 3 Handling calls 25 Introduction to handling calls 25 Answering a call 25 Answering a call ringing at another phone pick up 25 Answering a call for a partner 26 Forwarding calls to forwarding stations 26 Placing a call on hold 26 Muting a call 27 Making a consultation call 27 Alternating b...

Page 6: ...to the call history 48 Chapter 8 Managing the phone book 51 Introduction to the phone book 51 Creating a new entry in the phone book 51 Editing an entry in the phone book 52 Deleting an entry 53 Chapter 9 Managing text messages 55 Introduction to messaging 55 Viewing and deleting received text messages 55 Writing and sending text messages 55 Sending a standard text 56 Setting up a text message for...

Page 7: ... Activating Night service 78 Activating automatic handsfree after dialing 78 Seizing exchange line automatically 79 Seizing external line automatically when going off hook 79 Setting the number of redials 80 Setting the redial interval 81 Setting the number to show to the external subscribers 81 Accepting calls automatically using the Handsfree answer back feature 82 Turning direct dialing on or o...

Page 8: ...l forwarding destinations 103 Setting up Second Call Barring 104 Setting the date and time 105 Setting customer password 105 Showing traffic statistics 106 Chapter 14 Auxiliary devices 107 Button module BM12 107 Using a headset 109 Chapter 15 Hotel functions 111 Introduction 111 Layout of the hotel functions on the BM12 button module 111 Checking in 112 Checking out 112 Querying call charges 113 L...

Page 9: ...ur fingertips including a display to view and manage your calls a contacts list call history a menu of options and settings to customize your telephone and access to your voice mail All features described in this user guide may not be available on your telephone If you find that a feature is not available contact your system administrator Note Descriptions of the optional features are marked with ...

Page 10: ...softkeys are buttons on the telephones can be programmed as either of the following Function keys that have a specific function from the menu assigned to them Destination keys that have special destination numbers assigned to them Partner keys that let you know the call status of your partner s telephones whether busy calling or available Partners are special destinations setup within your group b...

Page 11: ...dial the number 5 Phone Exit Press the Phone Exit button to view and manage your calls For example if you are viewing a menu pressing the Phone Exit button takes the telephone display back to the home screen 6 Contacts Press the Contacts button to view the entries in your Contacts list 7 Avaya Home Press the Home button to gain access to the Avaya menu The Avaya menu provides options that you can ...

Page 12: ...ble contains an overview of the basic menu structure of the Avaya 9508 telephone connected to the Integral 5 system The table shows the first three menu levels The menu structure shown here may differ from the actual menu structure on your telephone Deviations from the menu shown here may arise due to the features used and the accessories in use The telephone displays the additional menu options o...

Page 13: ... 1 Night service 2 Night service 3 Autom Night service Conference bridge Own conference Conference for others Settings Display Acoustics Acoustics Contrast Partner beep Do not disturb MSN call type Language Function keys Dial settings Autom Handsfree LN on dialling Line off hook Number of redials 0 Redial every s Handsfree Answ Back Second call Remote no disp Direct dial Basic menu overview Avaya ...

Page 14: ... Day service Night service 1 2 3 Call forwarding Date time Customer pswd Traffic statistics About LEDs Each function partner or destination key has two light emitting diodes LEDs a green and a red to indicate the status of the function or partner The status is identified by whether the LED is on off or blinking as described in the following tables Note The LEDs for the keys that are assigned to de...

Page 15: ...ne key LEDs LED Description Steady red Line busy Off Line free Blinking red fast Calling recalling Blinking red slowly Line waiting or allocated About this manual Descriptions of optional features are marked with an asterisk in the title For more information about the optional features see your system administrator All the descriptions in this user guide assume a standard assignment of the functio...

Page 16: ...Overview 16 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 17: ...rect However if you lift the handset first and then dial the number you will not be able to correct a dialing error Calling an internal number 1 Enter the number that you want to dial You can use the BkSp softkey to edit the number If the Direct dial feature is enabled the number is dialled immediately and you cannot correct input errors 2 Lift the handset Related topics Turning direct dialing on ...

Page 18: ...ion key 1 Press the destination key for the desired subscriber 2 Lift the handset Related topics Introduction to Function keys on page 88 Making a call using call history 1 Press the History button 2 To select the appropriate list press the left or right arrow button as required 3 Select the number that you want to dial 4 Lift the handset Making calls 18 Avaya 9508 Series Digital Deskphone User Gu...

Page 19: ...o the phone book on page 51 Calling partners 1 Press the appropriate partner key 2 Talk using the speakerphone or lift the handset Calling using the speakerphone Using the Handsfree feature you can hear the person you are talking to on the loudspeaker Using the Handsfree feature you can speak through the built in microphone of the telephone in place of the handset You can use the Speaker button to...

Page 20: ...an call you back when the number is no longer busy In case of external calls the automatic callback option is only available if the network provider and the system connection support it 1 Press the Callback softkey 2 Replace the handset Your telephone system calls you back as soon as the called number is free 3 Lift the handset at the ringing tone Your telephone system calls the dialled call numbe...

Page 21: ...tone You can specify the number of automatic redial attempts and the time between two attempts in the Dial settings You can only use Auto redial if you are calling on a digital exchange line 1 Select Auto redial 2 Press the OK button 3 Replace the handset if you have lifted it Automatic redial stops if you press any button or lift the handset Related topics Setting the number of redials on page 80...

Page 22: ...n the numbers with which you want to present yourself to the function keys and select the number you want to use before you lift the handset to make the external call You can assign the numbers with which you want to present yourself to the function keys If you press one of these function keys before lifting the handset when making an external call the number selected will be presented to the part...

Page 23: ...tton 5 To make an announcement to a selected group select the predefined group For example Announcement to Group 1 6 Press OK to confirm selection and make your announcement Making an individual announcement Use this procedure to make a announcement to a subscriber you just called and while the subscriber telephone rings 1 Select Announce 2 Press the OK button Make your announcement 3 To answer th...

Page 24: ...mous user Your network provider must support the anonymous calling feature 1 Enter the telephone number you want to call 2 Select the Anonymous call option 3 Press the OK button The telephone does not display your number to the recipient of the next external call you make 4 Lift the handset Making calls 24 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 25: ... ringing at another telephone in your telephone system or put an incoming call on hold until you are able to answer the call Internal external message and VIP calls have different ringing tones Related topics Setting the ringing tone melody on page 74 Answering a call To answer a call lift the handset or press the Speaker button to use the speakerphone Answering a call ringing at another phone pic...

Page 26: ...nal call and wish to divert the call to the call forwarding stations Note You must set up the call forwarding stations in the telephone system to use this feature 1 Select Forward call 2 Press the OK button The call is forwarded to the call forwarding stations Related topics Assigning call forwarding destinations on page 103 Placing a call on hold You can put an active call on hold or an incoming ...

Page 27: ... call so that the other person cannot hear you 2 Press the Mute button again to unmute the call Making a consultation call This feature is useful in a call that requires you to refer back such as during a consultation To make a consultation call during a call 1 Press the Hold softkey The person you were talking to cannot hear what you say any more but the call is on hold 2 Enter the telephone numb...

Page 28: ...al the appropriate telephone number You do not need to wait until the call is accepted 4 Press the Transfer softkey again or hang up Answering an additional call Use this procedure to answer an incoming call while on another call But first activate the Second call feature on your telephone 1 While on a call select the number or name of the second call in the display 2 Press the OK button You can n...

Page 29: ...Note To end the second call instead of placing it on hold press the Drop softkey Answering an additional call Avaya 9508 Series Digital Deskphone User Guide March 2011 29 ...

Page 30: ...Handling calls 30 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 31: ...ning Additionally you can set up as well as change all call diverts from outside the telephone system Related topics Changing call diversion remotely on page 117 Diverting calls from your telephone to another To activate the call diversion feature on your telephone 1 Press the Avaya Home button 2 Select Call diversion 3 Press the OK button 4 Select Divert to 5 Enter the telephone number to which y...

Page 32: ...elephone is busy the symbol on display is B 8 To deactivate the call diversion feature on your deskphone a Press the Status softkey b Select the appropriate status information c Press the OK button d Press the Delete softkey You can set up call numbers for which your telephone rings even when you have activated Call diversion to immediately Related topics Adding dial in authorized numbers on page ...

Page 33: ...l diversion only if the telephone is busy the symbol on display is B 8 To deactivate call diversion a Press the Status softkey b Select the appropriate status information c Press the OK button d Press the Delete softkey Result When you receive a diverted call you will also be shown the number that the caller has dialled Diverting calls for another telephone 1 Press the Avaya Home button 2 Select C...

Page 34: ...own You can select these destinations directly 8 Select one of the following immediately after time on busy 9 Press the OK button Both subscribers get the respective status information Divert from or Divert to The telephone display shows a clock symbol for call diversion after a specified time or B for call diversion when busy Related topics Introduction to MMA on page 59 Signaling calls on two te...

Page 35: ...llocated to the subscriber who activated the diversion The caller only pays the costs up to the public exchange The call units for the diversion are not logged in your telephone system 1 Press the Avaya Home button 2 Select Call diversion 3 Press the OK button 4 Select Bundle 1 2 3 5 Press the OK button 6 Enter the external telephone number to which you want to divert all calls through this bundle...

Page 36: ...Diverting incoming calls 36 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 37: ...tional participant answers start the conference 4 If the additional participant does not answer press the Drop softkey to return to the first call Note If you use the Hold softkey to put the first call on hold instead and then call the additional participant you can first talk to the participant privately while the first caller is on hold Then select Conference with to connect all participants Exp...

Page 38: ...e softkey to add more participants 2 Enter the telephone number of the new participant When you connect to the number all the parties can talk to each other Connecting conference participants If you are on a three party conference call and want to connect all participants press the Transfer softkey or replace the handset Ending the conference call To end a conference call Press the Drop softkey Th...

Page 39: ... require a moderator on a conference call or you may designate one caller to act as one The moderator can perform functions such as muting participants as required or selecting a participant as a single speaker at other times Dialing into conference bridge You can dial into the conference bridge from any internal or external telephone You can use a non reserved conference bridge at any time if the...

Page 40: ... participant can see all participants currently in the conference on their display screens The status of each member is indicated by an M when muted or being listener in lecture mode S when being the speaker in lecture mode 1 To start the lecture mode select the designated speaker 2 Press the OK button 3 Select Speaker 4 Press the OK button The telephone system denotes the new speaker with an S an...

Page 41: ...he New softkey The telephone display shows a calendar list of the next 90 days with prior bookings indicated by a cross for the dates not available to you 7 Select the date you want from the dates available on the calendar 8 Press the OK button 9 Select the start time that you want Appointments which are already reserved are marked with a cross They cannot be reserved 10 Press the OK button A line...

Page 42: ...e the recurrent call 9 Press the OK button 10 Select the time for the conference to start The LCD screen shows timestamps of 15 minutes duration starting at the current time It also shows the appointments which are already reserved with a cross You cannot reserve them 11 Press the OK button A line appears next to the start time to show your selection 12 Select the expected end time 13 Press the OK...

Page 43: ... and deleting reservations You can check your conference bridge reservations and change or delete these at any time 1 Press the Avaya Home button 2 Select Conference bridge 3 Select My conference On the telephone display screen you can see a list of all reservations on the conference bridge Each entry includes the date and time period of the reservation and the name of the person who made the rese...

Page 44: ...Using the Conference bridge 44 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 45: ...callers Find out the most recent call received on your telephone The most recent entry is at the top of the call history list Selectively retrieve individual numbers and if necessary dial them Transfer a telephone number from Call History into your telephone book Set entries to be deleted after a predefined time The following table outlines the icons used for displaying call history and the maximu...

Page 46: ...an entry from call history If you call back an entry from the call history and a connection is established the entry in the call history will be deleted automatically Use the following procedure to delete entries selectively 1 Press the History button 2 Select the telephone number that you want to delete 3 Press the Delete softkey 4 Press one of the following softkeys Entry To delete the shown ent...

Page 47: ...plications 5 Press the OK button 6 Select History 7 Press the OK button 8 Select deleted after The right window margin shows the time after which new call entries will be automatically deleted 9 To select the time you want to set press the Modify softkey several times until the LED screen displays the specific time 10 Press the Back softkey Adding an entry from the call history to the phone book 1...

Page 48: ...ries 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Applications 5 Press the OK button 6 Select Call list 7 Press the OK button 8 Change the following settings as applicable Int call list on Shows missed internal calls Call list on Shows conversations you have had with external callers Call list diversion A B A B Manages diverted call lists of specific participants ...

Page 49: ...9 Select Back 10 Change Call display A B on to show the number that the caller dialed Adding additional entries to the call history Avaya 9508 Series Digital Deskphone User Guide March 2011 49 ...

Page 50: ...Managing the call history 50 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 51: ...ghts Related topics Making a call using a phone book entry on page 19 Creating a new entry in the phone book 1 Press the Phone book Contacts button 2 Press the New softkey 3 Press one of the following softkeys Note The options displayed depend on your rights and on the number of entries already in the respective phone book Pers To make an entry in your personal phone book Common To make an entry i...

Page 52: ...ed Mobility Access MMA Related topics Assigning function keys specifically changing code dialing destinations Calling code dialing destinations on page 62 Editing an entry in the phone book 1 Press the Phone book Contacts button 2 Select the entry you want to edit Note To reach the entry more quickly you can enter one or more of the first letters of the name 3 Press the Bksp or the Delete softkey ...

Page 53: ...Deleting an entry 1 Press the Phone book Contacts button 2 Select the entry you want to delete 3 Press the Delete softkey Deleting an entry Avaya 9508 Series Digital Deskphone User Guide March 2011 53 ...

Page 54: ...Managing the phone book 54 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 55: ...e the eleventh message the earliest message is deleted automatically Viewing and deleting received text messages You hear an alert tone when a message arrives 1 Select the received text message For example Miller Coffee The LCD screen shows the name of the sender and the message text 2 Press the Delete softkey Writing and sending text messages 1 Press the Avaya Home button 2 Select Message 3 Enter...

Page 56: ...lowing To send the message to a single recipient enter the internal telephone number you want to send the message to To send the message to all subscribers select Message to all The telephone system sends the text message immediately The text message is sent immediately Setting up a text message for internal callers You can set up a text message that the internal callers to your phone will see whe...

Page 57: ...or example to include a name or time 7 Press the OK button 8 Select Message to caller 9 Press the OK button The system saves the text and the LCD screen shows the status information Any internal caller who tries to call you can see the same message on the LCD screen Setting up a text message for internal callers Avaya 9508 Series Digital Deskphone User Guide March 2011 57 ...

Page 58: ...Managing text messages 58 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 59: ...cally calls back after you dial in This is a non chargeable service Additionally the person you call can see your internal telephone number on the LCD screen and cannot tell whether you are calling from the office or using an external telephone Related topics Diverting calls for another telephone on page 33 Introduction to MMA settings on page 94 Dialing in to your system To dial in to your office...

Page 60: ...conds Your system will ring you back after about 10 seconds 3 Answer the Callback When you hear the dial tone you can make calls like an internal subscriber Your system bears all call charges incurred Calling using your system Placing a call using the MMA You have established a connection to your system from a registered telephone You hear the dial tone Note The first five entries recorded in your...

Page 61: ...a conference call using MMA You are in a conversation and want to start a conference and include another partner in the conference 1 Press 5 on the telephone keypad The first talking partner is waiting and cannot hear what you say 2 Enter the number of the second conference partner Wait until he has accepted the call 3 Press 5 on the telephone keypad again All the partners on the call can now spea...

Page 62: ...ne The telephone from which you are calling must have caller display activated You hear the dial tone 1 Press the key 2 Press the 0 key Twinning and call diversion is switched off Whether you switched off twinning and call diversion is defined in the settings for each number registered Calling code dialing destinations You can note your code dialing destinations on a card which you can keep with y...

Page 63: ... 901 Code number 2 Code dialing destination 902 Code number 3 Code dialing destination 903 Code number 4 Code dialing destination 904 Code number 5 2 Carry out the call Related topics Assigning function keys specifically changing code dialing destinations Creating a new entry in the phone book on page 51 Calling code dialing destinations Avaya 9508 Series Digital Deskphone User Guide March 2011 63...

Page 64: ...Managed Mobility Access for mobile system subscribers 64 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 65: ...scriber and each line separately Single projects or private calls separately All call charges incurred since the last reset are stored and totaled in your telephone system Viewing the charge display 1 Press the Avaya Home button 2 Select Charges 3 Press the OK button The LCD screen displays the charges for the last four calls 4 To view the charges for one of the last four calls select the appropri...

Page 66: ...le 01 for line 1 Instead of entering a line number you can simply press the corresponding line key Deleting call charges 1 Press the Avaya Home button 2 Select Charges 3 Press the OK button 4 Select the charge display you want to clear Note If you want to clear the totals for all calls you must have this function enabled by your system administrator 5 Press the OK button 6 Press the Delete softkey...

Page 67: ... against unauthorized users and to unlock it again The default setting for the PIN is 0000 In case you have forgotten your PIN please contact your system administrator 1 Press the Avaya Home button 2 Press the Lock function key 3 Press the PIN softkey 4 Enter the current PIN default setting 0000 If you make a mistake when entering your PIN press the Back softkey and start again from the beginning ...

Page 68: ...ephone to remind you of important appointments You can administer your telephone to act as a reminder for important appointments You can enter up to three appointments and specify whether you wish to be reminded once on several days or every day At the time of the appointment you hear a signal tone and see the message you entered for the appointment on the LCD screen You can selectively delete the...

Page 69: ...r add any text At the specified time you hear a signal tone and see the text you entered on the LCD screen 9 Press the OK button Entering a one time appointment 1 Press the Avaya Home button 2 Select Appointments and if necessary select Own appointm All set appointments will be shown 3 Select an appointment which is marked empty For example Appt 1 4 Press the OK button 5 Enter the date and time in...

Page 70: ...o Friday by default 6 Select day of the week if you need to change the standard setting 7 Press the Modify softkey The setting for the selected day changes and the initial letter of the corresponding day appears or disappears 8 Enter the date and time in the hours and minutes format For example 1150 for 11 50 hrs 9 Select a standard text if required You must first enter the standard texts into the...

Page 71: ...to delete 4 Press the OK button 5 Press the Delete softkey Setting appointments for others 1 Press the Avaya Home button 2 Select Appointments 3 Press the OK button 4 Select Appointment for others 5 Press the OK button The LCD screen on the telephone displays all the existing appointments for the subscriber 6 Now enter the new appointment just as you set your own appointments Managing appointments...

Page 72: ...Using the Call Charges feature 72 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 73: ...ing by pressing the numeric key of the setting that you want or by pressing the right or left navigation arrows 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Display Acoustics 5 Press the OK button 6 Select Acoustics Contrast 7 Press the OK button 8 Select one of the following Ringing tone Monitor Handset Headset 9 Increase or reduce the volume by pressing the righ...

Page 74: ... 6 Select Acoustics Contrast 7 Press the OK button 8 Select the call type you want to change 9 The system plays the new ringing melody for you to familiarize 10 Press the Back softkey Note You can change the melody playback speed using the Set melody option Applying special ring tone melodies Your system administrator can assign unique ring tones for all the numbers on your telephone system You ca...

Page 75: ...ifferent light conditions 1 Press the Avaya Home button You can access the Display Acoustics menu directly using the Volume button when the phone is in a idle state 2 Select Settings 3 Press the OK button 4 Select Display Acoustics 5 Press the OK button 6 Select Acoustics Contrast Note To reset the Acoustics Contrast settings to the default status select Default setting Press OK to confirm 7 Press...

Page 76: ...phone reboots to display all text in the selected language Adjusting the setting for handsfree operation You can adjust the handsfree settings for the conditions prevailing in your office and surroundings 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Display Acoustics 5 Press the OK button 6 Select Set handsfree 7 Select Acoustics Contrast 8 Press the OK button 9 S...

Page 77: ...striction You can still make internal and external calls yourself without any restrictions even when you have activated the Do not disturb feature Note You can set your telephone to accept calls from telephone numbers you consider important even when it is in the Do not disturb mode Use the Call filter feature to select numbers that will not be impacted by the Do not disturb mode 1 Press the Avaya...

Page 78: ...ct Night service 3 Press the OK button 4 Select Night service 1 or 2 3 Autom Night service To use pre programmed times select Autom Night service 5 Press the Modify softkey The system activates the Night service immediately Note In each case only the last activated Night service is applicable The system deactivates all night services that were previously activated Related topics Assigning operator...

Page 79: ...al settings 5 Press the OK button 6 Select LN on dialing off 7 Press the Modify softkey 8 Press the Back softkey The system saves the new setting Result If LN on dialing is turned on you must first press the Hold softkey to make an internal call Related topics Calling an external number on page 18 Seizing external line automatically when going off hook You can automatically seize an external line ...

Page 80: ...e to specify the number of times the system must repeat dialing automatically The options are 0 3 5 or 10 redials 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Dial settings 5 Press the OK button 6 Select Number of redials 7 Press the Modify softkey several times until the LCD screen shows the number of redials you want If the setting is 0 the LCD screen on the tel...

Page 81: ...nt 8 Press the Back softkey The system saves the new setting Setting the number to show to the external subscribers For external calls you can administer your telephone settings regarding the telephone number that the external caller can see You can specify whether the number on display is your internal extension number or only the company telephone number This feature must be supported by your ne...

Page 82: ...resents a list of the numbers you can use to present yourself to the person you dial Accepting calls automatically using the Handsfree answer back feature You can set up your telephone to automatically accept incoming internal calls If you receive a call you will hear a short signal tone and the microphone and loudspeaker of your telephone are activated immediately 1 Press the Avaya Home button 2 ...

Page 83: ...ll the digits of a telephone number before you dial the number as a block You can then check the telephone number again and correct it if necessary 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Dial settings 5 Press the OK button 6 Select Direct dial on 7 Press the OK button 8 Press the Back softkey The system saves the new setting 9 Press the softkey 10 To reactiv...

Page 84: ...a call that you do not want to interrupt and you turn off the second call the caller of the second call hears the busy signal Assigning code numbers On your Avaya 9508 Series telephone you can assign a code number to each outgoing and incoming call With this feature you can assign that call to a project or client number as needed You can also modify the code number during the call 1 Press the Avay...

Page 85: ...ample the number the caller dialed This tells you whether the caller wants to speak to you or another unit such as Service or Workshop 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Applications 5 Press the OK button 6 Select Call display A B off 7 Press the Modify softkey 8 Press the Back softkey The system saves the new setting Deactivating VIP call signaling You ...

Page 86: ...cedure to temporarily remove your telephone from these hunt groups 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Applications 5 Press the OK button 6 Select Hunt group on 7 Press the Modify softkey 8 Press the Back softkey The system saves the new setting Removing the telephone from general call An incoming external call goes to an answering station as a general ca...

Page 87: ... General call on 7 Press the Modify softkey 8 Press the Back softkey The system saves the new setting Activating remote headset Use this procedure to activate the use of a cordless convenience headset 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Applications 5 Press the OK button 6 Select Remote headset off 7 Press the Modify softkey 8 Press the Back softkey The s...

Page 88: ...keys Reassigning function keys may change the operating procedures Functions that are assigned to keys no longer appear in the menu Related topics Calling with a destination key on page 18 Assigning functions to keys Programmable function keys let you assign functions which you use frequently You can then execute these functions simply by pressing the appropriate keys 1 Press the Avaya Home button...

Page 89: ...ress the OK button The call numbers or names stored in your individual phone book are displayed 10 Select the destination you want to assign to this key 11 Press the OK button 12 Press the OK button You can now call the destination with this key Assigning lines to keys 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select Function keys 5 Press the OK button The description...

Page 90: ...utton The description and current assignment of all keys will be displayed 6 Select the key you want to change or assign 7 Press the OK button 8 Select Partner 9 Press the OK button The LCD screen shows a list of all the internal subscribers 10 Select the subscriber you want to assign to this key 11 Press the OK button 12 Press the OK button The subscriber is now set up as a partner and is accessi...

Page 91: ... You can now see the function or call number previously assigned to the key 9 Select Modify 10 Press the Back softkey The key is now free for use Conference bridge settings Setting up the conference bridge Only authorized subscribers can reserve the conference bridge Each of these subscribers can change the access PIN themselves You can also set up a standard PIN for a conference bridge Any subscr...

Page 92: ...access PIN and whether the subscriber can reserve the conference bridge For example PIN 0000 Not active 10 Select Activate 11 Press the OK button The subscriber can now reserve the conference bridge using the access PIN set Changing the access PIN You can change your access PIN for the conference bridge at any time The changed access PIN applies immediately even for conferences reserved in advance...

Page 93: ...tton 4 Select Applications 5 Press the OK button 6 Select Conference bridge 7 Press the OK button 8 Select Standard PIN 9 Press the OK button You are shown that the standard PIN cannot be used e g PIN 0000 Not active 10 Select Activate 11 Press the OK button 12 Press the Back softkey You can now access the conference room using the standard PIN Next steps To block access to the conference using th...

Page 94: ... PIN 13 Press the Back softkey You can now use the changed default PIN Managed Mobility Access settings Introduction to MMA settings You can register up to 50 external numbers on your system for use with the Managed Mobility Access MMA feature The number you register is assigned to a fixed internal subscriber An internal subscriber can be assigned to more than one external number The option of usi...

Page 95: ...egistered 9 Press the New softkey 10 Select a number you want to register from the list or enter the external number with the dialing code For example 0696 50512 The number list contains all the external numbers on the call log of the internal subscriber Note This saves a lot of effort in keying in all the digits of a number For example you can simply call your extension using the mobile whose num...

Page 96: ...gs 3 Press the OK button 4 Select Applications 5 Press the OK button 6 Select Mobility 7 Press the OK button The LCD screen shows a list of all the external numbers registered 8 Select the number whose settings you want to change 9 Press the OK button 10 Change the external number 11 If necessary press the Options softkey and select and modify one or several of the following settings Callback off ...

Page 97: ... following softkeys Entry To delete the shown entry All To delete all entries in the list Using a call filter The call filter list contains up to 10 directory entries You can still receive signals of calls from subscribers in the call filter list even after you set up Do not disturb You can set up a special ring tone for calls from numbers on the call filter list Note You can also use the call fil...

Page 98: ... the initial letters you can scroll through the telephone book to the entry you want 10 Press the OK button The subscriber is added to the call filter list 11 Press the Back softkey You can also configure the feature Call Reject Acall coming in from such a number is treated as if Do not disturb was activated a Select an entry from the list and press OK b Then select the option Reject Related topic...

Page 99: ... filter entries 7 Select the entry you want to delete 8 Press the Delete softkey 9 Press one of the following softkeys Entry To delete the shown entry All To delete all entries in the list 10 Press the Back softkey Deleting entries from the call filter Avaya 9508 Series Digital Deskphone User Guide March 2011 99 ...

Page 100: ...Customizing your telephone 100 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 101: ...al calls alone you can issue a busy signal to every new caller as soon as you are in a call This is called second call barring You can change the date and time globally for the whole system You can determine a customer password For example you can manage your telephone system with the ICT tool You can obtain statistical information for your telephone such as traffic statistics Assigning operators ...

Page 102: ...s also 13 If necessary select Next line and set up operators for this line 14 Press the Back softkey The system saves the new setting 15 To change existing answering stations simply enter the new operators Assigning operators for night service A telephone system handles calls at all times At night the operation is different from the daytime operations and includes three options You can administer ...

Page 103: ...imply enter the new operators Related topics Activating Night service on page 78 Assigning call forwarding destinations You can assign up to five call forwarding destinations for each exchange line Call forwarding takes place after a set time when a operator is called through the exchange line The time before the call is forwarded can be set globally for the system between 0 and 300 seconds If you...

Page 104: ...w operators Related topics Forwarding calls to forwarding stations on page 26 Setting up Second Call Barring You must have authorization to set up Second Call Barring The administrator approves the telephone numbers for setting up Second Call Barring 1 Press the Avaya Home button 2 Select Settings 3 Press the OK button 4 Select System functions 5 Press the OK button 6 Select Second Call Barring 7 ...

Page 105: ...utton 6 Select Date time 7 Press the OK button 8 Enter the date in the day month and year format For example 050110 for January 5th 2010 9 Enter time in hours and minutes format For example 1051 for 10 51 am The day of the week is set automatically 10 Press the Back softkey The system saves the new setting Setting customer password You can setup a customer password that you can use when you manage...

Page 106: ...Back softkey The system saves the new setting Showing traffic statistics You can retrieve statistical information for your telephone 1 Press the Avaya Home button 2 Select Traffic statistics 3 Press the OK button You can see all the information about calls since you last deleted the data 4 To reset the counter select Delete The system begins recording data anew from the current date Settings for y...

Page 107: ...odules to your Avaya 9508 Series telephone Your system administrator can assign the buttons according to your preferences The following options are available to you Telephone numbers or call numbers of your partners Individual destinations or frequently used call numbers Functions such as door opener call diversion or hotel functions Avaya 9508 Series Digital Deskphone User Guide March 2011 107 ...

Page 108: ...3 Left scroll button 4 Right scroll button Dialing with the BM12 button module Use the BM12 buttons just like the destination or partner keys located directly on your telephone Lift the handset and then press the button for the subscriber you want to call Auxiliary devices 108 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 109: ...You will be speaking to the other party through the headset The LED on the button lights up Continuing a handset call with the headset To continue a handset call using the headset press the Headset button You can speak to the other party through the headset The LED on the button lights up Ending a headset call and disconnecting To end a headset call press the Headset button and replace the handset...

Page 110: ...Auxiliary devices 110 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 111: ...tions on the BM12 button module The following table contains some sample functions that the administrator can be program on the BM12 button module for use in a hotel Table 7 Sample Hotel Functions for the BM12 button module Name Description Check in Check out For checking guests in and out DDD Disable Direct Dial An external caller cannot directly connect to the room of the guest The switchboard r...

Page 112: ...The button of the room booked lights up to indicate the guest is checked in Result The room guest obtains the full nonrestricted class of service upon check in as evident by the menu on display on the guest telephone Voice announcements of a voice mail box if any are in the selected language The system deletes all details pertaining to the previous guest Checking out 1 Press the Check out button 2...

Page 113: ...r system administrator Querying call charges 1 Press the Avaya Home button 2 Select Charges 3 Press the OK button 4 Press the button for the room again The LCD screen shows the charges 5 Select one of the following Printout To obtain the sum of charges Total printout To obtain the details of individual calls 6 Press the OK button The telephone system prints the charges for this guest 7 Select Rese...

Page 114: ...ssages on his voice mail box on pressing the key 5 Press the button for the room again The guest check out is complete and all unheard messages are deleted Messaging to guest message at reception 1 Press the Message button 2 Press the button for the desired room 3 Press the Exit button The BM12 module displays the calling status of the room telephones On the display screen of the room telephone yo...

Page 115: ...d one guest cannot directly call another guest but must use the switchboard to connect 1 Press the Disable guest to guest button The LEDs for the buttons of all rooms that cannot directly call other room telephones light up 2 Press the button for the room you want to disable guest to guest dialing The LED for the corresponding button lights up or goes out depending on the new guest to guest connec...

Page 116: ...ssage to that effect appears on the reception telephone Using the printer you can maintain a log of the time of entering the wake up call and making the wake up call and whether the guest acknowledged the call or not The guest can set the wake up times by using the telephone Voice controlled operation is described in the manual for the voice mail box 1 Press the Avaya Home button 2 Select Appointm...

Page 117: ...nd deactivating call diversion contact your system administrator 1 Dial the remote control access number from the external telephone 2 Enter your internal number 3 Enter your PIN 4 Enter the Codes for Activate Call diversion 5 Enter the diversion target number 6 To deactivate the diversion enter the appropriate code 7 To set up or to change the call diversion enter the code for Activate follow me ...

Page 118: ...Remote features 118 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

Page 119: ...ory entries automatically 47 call history lists 18 call lhistory 46 call log additional entries 48 entry in phone book 47 symbols 45 call numbers presenting different 81 presenting specified 22 callback automatic 20 calling anonymous 24 external 18 internal number 17 partners 19 phone book entry 19 speakerphone 19 with a destination key 18 calls 17 charge limitl hotel 115 charges 65 66 113 last ca...

Page 120: ... entry 52 ending 38 external line seizing when off hook 79 external number 18 F follow me 117 forwarding calls 26 function key LEDs 14 functions assigning keys 88 G general call 86 guest to guest connectionl hotel 115 H handling calls 25 handsfree 19 handsfree answer back 82 handsfree operation setting 76 handsfreeautomatic after dialing 78 headset 87 109 activating 87 remote headset 87 hotel 112 ...

Page 121: ...l diversion number 62 modify twinning number 62 place call 60 refer back call 61 register numbers 95 settings 94 monitoring 19 muting 27 N night service 78 102 activating 78 O on hold placing 26 outgoing calls 18 P pager 85 partner 26 88 assigning keys 88 partner key LEDs 14 partner keys 90 partners calling 19 on keys 90 permission conference bridge reservation 92 phone book 19 47 51 53 calling en...

Page 122: ...ettings telephone system 101 signaling calls on two telephones 34 source discrimination code 117 speakerphone 19 symbols call log 45 T telephone system settings 101 time 105 traffic statistics 106 transferring call 28 on hold 28 twinning 34 U unlocking telephone 68 V VIP call 85 W waking guests 116 122 Avaya 9508 Series Digital Deskphone User Guide March 2011 ...

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