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4 Using Your Telephone

48 Handling Calls

User’s Guide

Conference a Call

1

While on a call, press

CONF

.

Depending on your system, you will hear dial tone or you must
select a line.

2

Select an Intercom button or line button, and dial the extension or
telephone number.

3

When the other party answers, press

CONF

to have a three-way

conversation.

Mute a Conversation

1

While on a call, press

MUTE

.

2

Press

MUTE

again to turn the handset speaker back on.

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Summary of Contents for 3920

Page 1: ...Avaya 3920 Wireless Telephone User s Guide 16 603439 Issue 1 August 2009 ...

Page 2: ...ppareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unautho rized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll frau...

Page 3: ...tance when programming or using your system contact your local Authorized Dealer or call Avaya Global Support Services at 1 800 628 2888 Consultation charges may apply Avaya Web Page For information about Avaya products and service go to www avaya com For the most current version of this document go to www avaya com support ...

Page 4: ...oth for cleaning 4 This product should be serviced by or taken to a qualified repair center when ser vice or repair work is required 5 DO NOT use this product near water for example in a wet basement location 6 DO NOT place this product on an unstable cart stand or table 7 Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could...

Page 5: ...he Base Unit Directly on a Wall 19 Apply Power to the Charger Unit 23 Mount the Charger Unit on a Wall Optional 24 Install the Handset Battery 25 Charge the Battery for the First Time 27 Charge the Spare Battery 28 Install a Headset Optional 30 Attach the Belt Clip to the Handset 31 Remove the Belt Clip from the Handset 33 3 About Your Telephone 35 Overview 35 Handset 36 Base Unit 40 Charger Unit ...

Page 6: ... Intercom Call 47 Answer an Intercom Call 47 Place a Call on Hold 47 Transfer a Call 47 Conference a Call 48 Mute a Conversation 48 Changing Handset Settings 49 Change Earpiece Volume 49 Change Ring Type and Volume 49 Set Vibrate Mode 50 Turn Ringer Off 50 Set Silent Alert 50 Set the End of Range Alarm 51 A Troubleshooting 53 B Specifications 57 C Accessories 59 ...

Page 7: ... other devices The Avaya 3920 Wireless Telephone is not only a single cell wireless telephone The system can be expanded with repeaters to cover larger areas without the need of additional wiring This flexible expansion of the coverage area makes the Avaya 3920 Wireless Telephone cost effective for small installations while at the same time providing the capability for seamless telephony in larger...

Page 8: ...rt Center web site Chapter 2 Installing the Telephone provides installation instructions Chapter 3 About Your Telephone describes the handset including operating controls and buttons batteries and base and charger units Chapter 4 Using Your Telephone describes basic call handling operations and how to change handset settings Appendix A Troubleshooting describes performance problems and suggestions...

Page 9: ...1 Introduction Related Documents 9 User s Guide Related Documents For additional documentation and the most current version of this document go to the Avaya Support Center at www avaya com support ...

Page 10: ...1 Introduction 10 Related Documents User s Guide ...

Page 11: ...p on page 14 3 Install the Base Unit on a Standard Wall Plate on page 16 4 Install the Base Unit Directly on a Wall on page 19 5 Apply Power to the Charger Unit on page 23 6 Mount the Charger Unit on a Wall Optional on page 24 7 Install the Handset Battery on page 25 8 Charge the Battery for the First Time on page 27 9 Charge the Spare Battery on page 28 10 Install a Headset Optional on page 30 11...

Page 12: ...ts shown below If any of these items are missing or damaged contact your System Administrator Figure 1 Avaya 3920 Wireless Telephone Components Base Unit Handset Telephone Cord 2 AC Adapters Rechargeable Battery Beltclip Charger Unit Wall Mount Stand 1 2 abc 3 def 4 ghi 5 jki 6mno 7 pqrs 8 tuv 9wxyz 0oper TALK MUTE HOLD TRNSFR CONF REDIAL MENU battery ...

Page 13: ...3920 Wireless Telephone is Module 146D IROB Two Dual IROB To order an IROB contact your local Authorized Dealer Place the base unit away from any electrical component such as PCs monitors other telephones and the PARTNER ACS If more than one unit is being installed each base unit must be placed at least 15 feet apart Keep the base unit and handset away from sources of electrical noise such as moto...

Page 14: ...ase unit on a wall go to Install the Base Unit on a Standard Wall Plate on page 16 or Install the Base Unit Directly on a Wall on page 19 1 Plug one end of the 14 foot telephone cord into the Line In jack on the base unit 2 Plug the other end of the telephone cord into the telephone jack that is connected to your PARTNER ACS Figure 2 Connect Telephone Cord Telephone jack connected to communication...

Page 15: ... the AC adapter input jack on the base unit 4 Plug the AC adapter into a standard 120VAC wall outlet Make sure this outlet cannot be turned off by a switch Figure 3 Connections to Base Unit 5 Check to see that the power LED is on Telephone jack connected to communications system Line In jack AC Adapter 1 2 3 4 ...

Page 16: ... the PARTNER ACS is installed in the wall If you want to mount the base unit on the wall and a standard wall plate is not installed go to Install the Base Unit Directly on a Wall on page 19 CAUTION Do not mount the base unit on the ceiling 1 To attach the wall mount stand to the base unit slide the wall mount stand into the notches at the top of the base unit Then pull the wall mount stand down an...

Page 17: ...he base unit 3 Plug the AC adapter cord into the AC adapter input jack on the base unit Figure 5 Plug Cords into Base Unit 4 Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand 5 Plug the other end of the telephone cord into the telephone jack in the wall plate Figure 6 Place Cords in Molded Channels Line In jack ...

Page 18: ... posts of the wall plate and pull down until the base unit is firmly seated Figure 7 Mount Base Unit on Wall Plate 7 Plug the AC adapter into a standard 120VAC wall outlet Make sure this outlet cannot be turned off by a switch Figure 8 Plug AC Adapter into Wall Outlet 8 Check to see that the power LED is on AC Adapter ...

Page 19: ...f a standard wall plate is not installed Use 10 screws and if necessary anchoring devices that are suitable for the wall material where the base unit will be placed CAUTION Do not mount the base unit on the ceiling 1 Insert two mounting screws into the wall 3 and 15 16 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the base unit Figure 9 Insert Mounting Scre...

Page 20: ...d into the notches at the top of the base unit Then push the wall mount stand down and snap it into place Figure 10 Attach Wall Mount Stand to Base Unit 3 Plug one end of the 14 foot telephone cord into the Line In jack on the base unit 4 Plug the AC adapter cord into the AC adapter input jack on the base unit Figure 11 Plug Cords into Base Unit Line In jack ...

Page 21: ...ace the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand Figure 12 Place Cords in Molded Channels 6 Place the base unit on the posts of the wall screws and pull down until the base unit is firmly seated Figure 13 Place Base Unit on Wall Screw Posts ...

Page 22: ...hone cord into the telephone jack connected to the PARTNER ACS Figure 14 Plug Telephone Cord into Telephone Jack 8 Plug the AC adapter into a standard 120VAC wall outlet Make sure this outlet cannot be turned off by a switch Figure 15 Plug AC Adapter into Wall Outlet 9 Check to see that the power LED is on AC Adapter ...

Page 23: ...the strain relief 3 Plug the AC adapter into a standard 120VAC wall outlet Always route the power cord away from high traffic areas and where it cannot become chafed and create a fire or electrical hazard Figure 16 Apply Power to Charger Unit 4 If you want to mount the charger unit on the wall go to Mount the Charger Unit on a Wall Optional on page 24 Otherwise go to Install the Handset Battery on...

Page 24: ...table for the wall material where the charger unit will be placed 1 Insert two mounting screws into the wall 1 7 8 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the charger unit Figure 17 Insert Mounting Screws into Wall 2 Place the charger unit on the posts of the wall screws and push down until it is firmly seated Figure 18 Place Charger Unit on Wall Scre...

Page 25: ...e battery cover from the back of the handset by pressing the latch and sliding the cover down until it comes off the handset Figure 19 Remove Battery Cover 2 Slide the battery down into the handset Figure 20 Install Handset Battery 3 Close the battery compartment cover by sliding it up until it snaps into place ...

Page 26: ...Installing the Telephone 26 Install the Handset Battery User s Guide Figure 21 Close Battery Cover 4 If you are using the battery for the first time go to Charge the Battery for the First Time on page 27 ...

Page 27: ...e five to six hours for the battery to be fully recharged 1 Install the battery in the handset Go to Install the Handset Battery on page 25 2 Place the handset in the charger unit Figure 22 Place Handset in Charger Unit 3 Ensure that the Handset LED lights blue If it does not make sure that the AC adapter is plugged in and that the Handset is making good contact with the charger unit battery 1 2 a...

Page 28: ...andset in the front slot See Appendix C Accessories for information on ordering a spare battery 1 Slide the spare battery into the rear slot in the charger unit until the retaining clip snaps over the top of the battery Figure 23 Charge Spare Battery 2 Ensure that the Battery indicator lights blue If it does not make sure that the AC adapter is plugged in and that the spare battery is making good ...

Page 29: ...ng is complete press out on the latch to remove the spare battery for use If you don t need the spare battery immediately leave it in the charging compartment it will not overcharge See information about the low battery indicator in Description of Icons in Handset Display on page 39 ...

Page 30: ...ation All feature operations remain the same except the handset earphone and microphone are disconnected 1 Open the cover over the Headset jack that is located on the top of the Handset 2 Plug in the headset Only use headsets especially designed or modified for use with radio frequency equipment Figure 24 Install Headset 1 2 abc 3 def 4 ghi 5 jki 6mno 7 pqrs 8 tuv 9wxyz 0oper TALK MUTE HOLD TRNSFR...

Page 31: ...ndset 31 User s Guide Attach the Belt Clip to the Handset You can use the belt clip to attach the handset to your belt or pocket 1 Slide the clip into the tab stop The belt clip is designed to fit snugly onto the handset Figure 25 Attach Belt Clip to Handset ...

Page 32: ...2 Installing the Telephone 32 Attach the Belt Clip to the Handset User s Guide 2 Press firmly until it snaps into place Figure 26 Press Belt Clip onto Handset ...

Page 33: ...Remove the Belt Clip from the Handset 33 User s Guide Remove the Belt Clip from the Handset 1 Press the retain clip in toward the belt clip blade and slide the clip up at the same time Figure 27 Remove Belt Clip from the Handset ...

Page 34: ...2 Installing the Telephone 34 Remove the Belt Clip from the Handset User s Guide ...

Page 35: ...cter per line Handset Liquid Crystal Display LCD 4 displayed operation modes indicating Talk Ringer On Off Battery Low and Message Waiting speakerphone backlit dialpad Single button access to fixed features Hold Transfer and Conference Feature button to access features on the PARTNER ACS Up to six programmable buttons to access features on the PARTNER ACS 2 intercom buttons Headset jack Ringer and...

Page 36: ... 19 20 1 1 Headset Jack 11 Programmable Button 2 Handset Display 12 Conference Button 3 Transfer Button 13 Feature Button 4 Hold Button 14 Speakerphone Button 5 Mute Button 15 Programmable Button 6 Talk Button 16 Programmable Button 7 Dialpad 17 Programmable Button 8 Intercom Button 18 Programmable Button 9 Intercom Button 19 Volume Button 10 Programmable Button 20 Ringer ON OFF Volume Button ...

Page 37: ...E Accesses PARTNER ACS features See your System Administrator for features you can access TALK Initiates answers and disconnects calls MUTE Mutes your conversation so that the other party cannot hear your voice but you can hear theirs Toggles the speaker on off Dialpad 12 button dialpad for placing calls or accessing features Intercom buttons Makes or answers a call to or from another extension in...

Page 38: ...our buttons Ringer On Off Vol Button on side Turns handset ringer on or off when not active on a call Decreases the ringer volume when handset is out of charger unit and not active on a call Decreases the earpiece speakerphone when pressed during a call Vol on side Increases the earpiece volume when pressed during a call Increases ringer volume when pressed when handset is out of charger unit and ...

Page 39: ...on indicates a connection between the handset and base unit The Mute icon indicates that the handset microphone is muted that is off The Speaker icon indicates that the speakerphone is on The Message Waiting icon indicates you have a message See your System Administrator for instructions on how to retrieve your messages The Ringer Off icon indicates that the handset ringer is off The Battery icon ...

Page 40: ... About Your Telephone 40 Base Unit User s Guide Base Unit The base unit can be mounted on a wall or placed on a desk There is one blue power LED that indicates the base unit has power Figure 30 Base Unit ...

Page 41: ...ctions as a cradle for the handset when in Standby Mode or idle and a charger for the handset battery The charger unit also has a rear slot for spare battery charging Two LEDs indicate the handset battery and spare battery are charging and making good contact with the charger unit Figure 31 Charger Unit battery ...

Page 42: ...harger Unit Contacts It is important to clean all charging contacts on the charger unit and on the handset and spare battery about once a month Use a pencil eraser or a soft dry cloth Do not use any liquids or solvents Figure 32 Clean Charger Unit Contacts battery ...

Page 43: ... for 3 minutes None of the buttons operate Handset cannot make or receive calls Battery Charge icon indicates the current state of the handset s battery When the icon reduces to one bar return the handset to the cradle or swap the battery with a charged one It is recommended that you have a spare battery always charging to ensure against complete battery discharge See Charge the Spare Battery on p...

Page 44: ...3 About Your Telephone 44 Battery User s Guide ...

Page 45: ...AutoAnswer mode You are automatically connected to an incoming call when you remove the handset from the charger unit and automatically disconnected from the call when you place the handset back in the charger unit Standby Mode When the handset is out of the charger unit and not in use it is in Standby mode You must press TALK to answer an incoming call and to hang up Talk Mode When the handset is...

Page 46: ...number using the dialpad If you want to turn on the speakerphone press the Speakerphone button Pressing this button toggles the speakerphone on and off 3 When you are finished with the call press TALK to hang up Answer a Call 1 Do one of the following If the handset is out of the charger unit press TALK to answer the call If the handset is in the charger unit pick up the handset to answer the call...

Page 47: ...the call You are automatically connected to the call If you want to turn on the speakerphone press the Speakerphone button 2 When you are finished with the call press TALK to hang up Place a Call on Hold 1 While on a call press HOLD 2 To resume a call you must be in Talk mode Press the button representing the call on hold Transfer a Call 1 While on a call press TRANSFER 2 When you hear dial tone d...

Page 48: ...system you will hear dial tone or you must select a line 2 Select an Intercom button or line button and dial the extension or telephone number 3 When the other party answers press CONF to have a three way conversation Mute a Conversation 1 While on a call press MUTE 2 Press MUTE again to turn the handset speaker back on ...

Page 49: ...e volume on the handset Change Ring Type and Volume Press the Vol and buttons on the side of the handset in Standby mode the handset is out of the charger unit and not in use to change the volume To change the ringer type 1 Press menu 2 Press menu again to select Change Ringer Type 3 Use the Vol and buttons to scroll up down to select the desire ring tone Each time you select a tone the handset pl...

Page 50: ... Off Vibrate will also appear in the handset display If the handset is set to vibrate and the handset is in the charger unit when there is an incoming call you will hear a low ring Turn Ringer Off Press and hold the Vol button on the side of the handset The ringer off icon appears in the display Set Silent Alert 1 Turn the ringer off 2 Place the handset in the charger unit An incoming call is indi...

Page 51: ... will alert you when you move beyond the range of the base or repeater 1 Press menu 2 Use the Vol and buttons on the side of the handset to select End of Range Alarm 3 Press menu 4 Use the Vol and buttons to select On or Off 5 Press menu to save your setting The system displays Saved 6 Use the Vol and buttons to select Exit 7 Press menu ...

Page 52: ...4 Using Your Telephone 52 Changing Handset Settings User s Guide ...

Page 53: ...he AC adapter is plugged into the charging cradle and wall outlet If the AC adapter is plugged into a wall outlet with a switch make sure the switch is turned on Make sure the handset is properly seated in the charging cradle Make sure the battery is properly seated in the handset Make sure that the charging contacts on the handset and charging cradle are clean Use a soft dry cloth to clean contac...

Page 54: ...lephone number from a wired telephone If you hear busy tone the base unit is not communicating with the PARTNER ACS Perform the following steps Check the power Verify that the telephone cord is connected to the base unit Make sure the handset is properly registered to the base See the Avaya 3920 Wireless Telephone Planning and Installation Guide to register the handset with the base unit Verify th...

Page 55: ...sider installing a repeater if you experience this condition frequently Confirm that the telephone has been administered properly See the Avaya 3920 Wireless Telephone Planning and Installation Guide for more information Handset does not ring The battery could be weak Charge the battery for 16 to 20 hours Check the Ringer Switch it could be turned off Make sure the ringer is not set to vibrate Mov...

Page 56: ...n on administering the Avaya 3920 You hear one or more beeps periodically You are using repeaters and the repeater confirmation tone is turned on See the Avaya 3920 Wireless Telephone Planning and Installation Guide to change the confirmation tone setting Cannot resume a call that was put on Hold Confirm that the telephone has been administered properly See the Avaya 3920 Wireless Telephone Planni...

Page 57: ...r Size Width 14 4 5 inches Depth 10 4 5 inches Height 4 2 5 inches Weight Approximately 14 3 oz Handset Operating Temperature 0 to 50 C 32 F to 122 F Receive Transmit Frequency 1920 MHz to 1930 MHz Power Requirements Nickel Metal Hydride rechargeable battery Size Width 2 1 5 inches Depth 1 2 3 inches Height 6 1 4 inches Weight Approximately 5 4 oz with battery Battery Capacity 910 mAh 2 4 V Talk T...

Page 58: ...ure 10 to 50 C 14 F to 122 F Receive Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output Transmit Power 100 mW 20 dBm Power Requirements 120V from supplied AC adapter Size Width 2 inches Depth 6 inches Height 9 inches Weight Approximately 5 oz Specifications ...

Page 59: ...et BZAG0133001 Boom Microphone Earset HS910BPB Over the Head Headset HS915 Headphone style Headset AP680BHXA Belt Clip Leather Carrying Case BADG0962001 AC Adapter for Charger AP680BHC Charger without AC Adapter BADG0961001 AC Adapter for Base Unit EXP9660 Wall Mount Plate AP680BHP AV Handset PLBM468985Z Handset Rear Phone Number Paper KDPZ468991A Handset Rear Phone Number Paper Plastic Cover PLBM...

Page 60: ...C Accessories 60 User s Guide ...

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