Avaya 2N Helios IP, Application Notes, Page: 3 / 19

RP; Reviewed:
SPOC 6/25/2012 Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
3 of 19
2NHeliosIP-IPO8
2.2. Test Results
All test cases passed. As Helios IP was not designed to be a desk phone, the following features
were not supported:

Handling multiple calls.

Call hold and un-hold.

Call park and un-park.

Call transfer and conference.

Message Waiting Indicator (MWI) activation and deactivation.

Activating of features using Short Codes (the * and # buttons are used for answer and
hang up respectively).
2.3. Support
Technical support on 2N Telekomunikace Helios IP can be obtained through the following:

Phone: +420 261 301 111

Web: http://www.2n.cz/en/support/