Chapter 12: Instant Messaging
You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and
respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone
lights accompanied by a beep when a new IM arrives.
Configuring Instant Messaging
You can configure your IP Deskphone settings to manage an incoming IM.
• Enable or disable the automatic pop-up of a new IM.
• Enable or disable an audible alert on a new IM.
Related topics:
Configuring IM automatic pop-up
on page 141
Configuring Instant Messaging pop-ups
on page 142
Configuring IM automatic pop-up
You can configure the IP Deskphone to automatically display an incoming new IM as a pop-
up. The IM pops up when the IP Deskphone is idle or while on a call. You can disable the IM
pop-up feature.
Note:
An IM pop-up does not occur if you are navigating the IM screens or navigating the menu
structure in general. When this exception occurs, the IM goes directly to the IM Inbox, and
the blue LED activates.
The following figure shows the IM pop-screen.
Avaya 1165E IP Deskphone with SIP Software User Guide
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