User Manual
8 www.AvantcoEquipment.com
Suggestions for Best Results:
1. When washing rice, use warm water and wash lightly. Do not scrub with force.
Pour out the water quickly and repeat the process 2 to 3 times until the rice is clear.
2. After the rice is washed, it should be immersed in water for 30-60 minutes before cooking.
3. The amount of water needed will depend on the age and quality of the rice.
Generally, 1 cup of rice requires 1 cup of water.
4. For best results, do not warm rice for more than 8 hours.
Troubleshooting
Issue
Potential Cause
Remedy
Steam leaking out of
the cover side.
Vent hole is blocked.
Clean vent hole.
Sealing ring has become deformed.
Contact seller for spare part.
Pilot lamp or display
screen is not working.
Unit is unplugged or power is turned
off.
Check outlet to make sure unit is properly
plugged in. Check that power switch is
turned on.
Faulty display screen.
Contact qualified repair technician for
replacement.
Heating plate not
working.
Unit is not receiving power.
Check outlet to make sure unit is properly
plugged in and turned on.
Faulty heating plate.
Contact qualified repair technician for
replacement.
Faulty fuse.
Contact qualified repair technician for
replacement.
Rice is not cooked
completely.
Wrong ratio of rice to water.
Adjust ratio according to chart on page 6.
Faulty sensor.
Contact qualified repair technician for
replacement.
Inner pot is placed incorrectly.
Remove inner pot and place in properly.
Cooked rice is dry and
brown.
Obstruction between inner pot and the
heating plate.
Clean the bottom of inner pot, the surface
of heating plate, and sensor.
Rice not properly washed before
cooking.
Properly wash rice before placing in
cooker.
Abnormal taste after
kept warm.
Loose plug or power failure.
Ensure unit retains power during Keep
Warm phase.
Aluminum cover is missing.
Attach the aluminum cover.
