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AC-MAX-24 USER MANUAL
Coverage Details
AVPro Edge will replace or repair (at customer choice) the defective product. If the product is out of stock
or on backorder it can either be replaced with a comparable product of equal value/feature set (if available)
or repaired.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking information
is unavailable for any reason, the warranty will commence 30 ARO (After Receipt of Order). The coverage
continues for 10 years.
Red Tape
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized
channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal or
physical examination the warranty will be void. Additionally, excessive physical damage (beyond normal
wear & tear) the warranty may be voided or prorated based on the extent of the damage as examined by
an AVPro Edge representative.
Damage caused by “acts of God” are not covered. They can include natural disasters, power surges, storms,
earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other uncontrollable event
related to nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate cooling,
improper cabling, inadequate protection, static discharge are examples of this.
Products installed or sold by a third party to AVPro Edge will be serviced by the Authorized AVPro Edge
Reseller. Accessories (IR Cables, RS-232, Power Supplies, etc.) are not included in the warranty. We will
make acceptable efforts to source and supply replacements for defective accessories at a discounted rate as
needed.
Obtaining an RMA
Dealers, Re-sellers, and Installers can request an RMA from AVPro Edge Tech Support Rep or their Sales
or fill out the general contact form at
End users may not request an RMA directly from AVPro Edge and will be referred back to the Dealer, Re-
seller, or Installer.
Shipping
For USA (not including Alaska and Hawaii). Shipping is covered on advanced replacements for FedEx
Ground (some expressed exceptions may apply). Defective product return shipping is covered by AVPro
Edge using an emailed return label. Items must be returned within 30 days of receipt of the replacement
product, after 30 days, the customer will be billed. Other return shipping methods will not be covered.
For International (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee.
Once the unit is scanned for return shipping AVPro Edge will ship the new unit for replacement.
