Trouble Shooting
Trouble Shooting
Steps of Regular Troubleshooting Routine
1
Power:
Please make sure all devices are powered on. (source, extender,
display devices)
2
Indicator:
Please make sure LED indicators of transmitter and receiver are
normal according to user manual.
3
Devices
: Please make sure picture can be shown normally when connecting
source to display devices directly.
4
Cable
: Plug in and out HDMI/Cat X/USB cable or try another HDMI/Cat
X/USB cable.
Cat 5e/6/6a cable is recommended.
Please make sure Cat X cable is less than 260ft/80m.
Please make sure the two connectors of one Cat X cable are same
standard (IEEE 568B).
5
Compatibility:
Please test other source and display devices to determine
whether it is a compatibility issue.
Typical Questions
How to deal with cutting off when you connect USB device to receiver?
Please make sure your USB device is working normally.
Please insert the power adapter to receiver power port instead of
transmitter since the PoE is not able to power on your USB device such
as hard disk.
