ATS Series Installation Manual
22
20. Troubleshooting
Flashes
Issue
Remedy
x 2
PE is preventing door from moving
Clear away any obstructions. Test Door. If unable to move the
door and suspect beam is faulty, enter Safety Beam Emergency
Close by pressing and holding a pre-coded button on transmitter
for more than five seconds and the door will start closing.
x 3
NOT AVAILABLE
x 4
Wireless PE battery is low
Change PE Battery
x 5
NOT AVAILABLE
x 6
Maintenance is due after pre-set number of cycles.
Contact dealer to arrange service.
x 7
Backup battery is faulty
Contact 1300 769 850 within Australia for assistance
x 8
Door has hit an obstruction
Clear away any obstructions and test door opens/closes
correctly. (If door is damaged, contact your door professional)
x 9
Motor has overloaded or stalled
Check the doors operation by disengaging the motor and
ensuring the door runs smoothly. If necessary make door
adjustments or contact your door professional.
x 10 Battery backup activated - mains power is off
Main light will flash (3) three times at the start of the cycle to
indicate opener is running from battery backup and 10 flashes
at the end of cycle. Check power supply.
Flashes
FAULT
x 2
or x 3
Failed while profiling door after setting limits. Can be caused
by any event which cause door to stop. For example P.E
beam being blocked on closing, hit an obstruction, etc. Also
can occur if battery is activated.
x 4
or x 5
Position Fault
x 6
Motor driving in wrong direction
x 7
Memory fault
x 8
Motor current sensor fault.
1. Has anything happened since the opener last
operated OK, e.g. a storm, a jolt to the door
etc.?
2. What is the current light status on the opener?
3. Manually disengage the door
(Section 18). How easy is it to manually open
and close the door?
4. What model is the opener? (Model no.
information is located at the rear of the
opener)
5. Who installed the opener? (Dealer details
should be on a sticker on the back of your
garage door)
6. When was it installed? (If known)
Main Light = FAULT Status Indicator (when MODE is on):
When MODE is ON, light flashes indicated number of times. When
first triggered, the beeper will sound the indicated number of beeps.
Attempting to operate the door will result in the beeps being heard again.
The below table identifys the issues and remedies.
Main Light = Service / Warning Indicator:
Requirements for a service and user warnings are indicated after operation by the main light repeatably flashing
OFF a number of times followed by a pause. When the alert is first triggered the beeper will also sound
The below table identifys the issues and remedies.
If You Need a Service Call
If the opener needs a service please call the
dealer who installed the garage door opener
(their contact details are usually on a sticker on the
back of your garage door). For product assistance
contact 1300 769 850 within Australia.
BEFORE CALLING
you should have the following
information to assist in providing the appropriate
service:
Accessories (PE beam, Smart Hub & Battery Backup etc):
Refer to Section 14 for tips, solutions and information on accessories.
