AutoFon «Alfa-Mayak»
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1.3.
When transferring a faulty device for warranty repair, the Consumer
must present: the device itself and a document confi rming the purchase of
this device (invoice, receipt, warranty card, etc.), which clearly indicates the
name and address of the seller, the date of purchase and the type of device,
confi rming the relevance of the warranty period for this device. Also, the
Consumer must fi ll out an Application for diagnostics and repair of a device
subject to warranty repair and a Complaint Statement (the form of the
Complaint Statement and the Application form for diagnostics and repair of
the device are given on the offi
cial website of the Manufacturer).
1.4.
If the device received by the parcel or delivered personally to the
Manufacturer’s service center is received by the Manufacturer without fulfi lling
clause 1.3, as well as with an improperly completed Application for diagnostics
and repair of the device, the Complaint Statement, the Manufacturer reserves
the right not to accept for warranty repair a device that is returned to the
Consumer at his expense.
1.5.
After receiving the faulty device at the Manufacturer’s service center,
the center’s specialists diagnose the device, determining the nature of the
device malfunction - a factory defect or the result of improper operation by
the Consumer. The device is checked for the presence of only those faults that
are described in the Complaint Statement and the Application for diagnostics
and repair of the device. After the diagnostics, the specialists of the service
center draw up an expert opinion, on the basis of the expert opinion, warranty
repair of the device with defects arising from the fault of the Manufacturer can
be carried out. If it is impossible to repair the device, then upon presentation
of an expert opinion by the Consumer, the Manufacturer replaces the device
with a factory defect with a new device with the same technical characteristics,
unused, of proper quality, or a similar one, as agreed with the Consumer, within
the time frame established by law.
1.6.
The Manufacturer reserves the right to refuse free warranty repair if, after
diagnosing the device, damage is found caused by the following factors:
- The operating rules described in the operating instructions have been
violated.
- The service took place outside the manufacturer’s service center, the device
was repaired by unauthorized persons in violation of the manufacturer’s
requirements and safety standards; there are traces of attempts to eliminate
the defect on their own or to install non-intended parts.
- The device was used for other purposes, defects were caused by changes
due to the use of the device for a purpose that does not correspond to the
established scope of application of this device