SYMPTOM:
Door does not open fully after learn cycle.
CAUSE
:
Incomplete learn cycle.
SOLUTION
:
Remove the external cover (if already fitted). Turn the Multi-Controller
off at the controller switch. Close the door manually. Turn Multi-Controller back on
with the controller switch. Test again after the learn cycle has completed. Refit
external cover.
SYMPTOM:
Door does not open fully and automatically reopens after every
‘close’
cycle.
CAUSE
:
Gear and rack is not set properly
SOLUTION
:
Check the engagement of the gears and adjust if necessary. Remove
the external cover (if already fitted). Turn the Multi-Controller off at the controller
switch. Close the door manually. Turn the Multi-Controller back on at the controller
switch. Test again after the learn cycle has completed. Refit external cover.
SYMPTOM:
Door cannot fully open and close.
CAUSE
:
Resistance between controller and door
SOLUTION
:
Turn on DIP switch 5 or 6 to increase the power output.
SYMPTOM:
Door cannot overcome the starting friction.
CAUSE 1
:
Door lock/catch is engaged.
SOLUTION 1: Multi-Controller will only operate when the door is unlocked. Release
the door lock and try again.
CAUSE 2: Heavy weather seals or excess friction in the door.
SOLUTION 2: Investigate excessive door friction and/or turn on DIP switch 2 to
increase Multi-Controller starting power.
TROUBLESHOOTING
SYMPTOM:
Door tries to open but does not.
CAUSE: Door is locked by E-Lock.
SOLUTION: Check the engagement of the gears and adjust if necessary. Remove the
external cover (if already fitted). Turn the Multi-Controller off at the controller
switch. Close the door manually. Turn the Multi-Controller back on at the controller
switch. Test again after the learn cycle has completed. Refit external cover.
SYMPTOM:
Door opens at random.
CAUSE 1: Interference on the radio control frequency.
SOLUTION 1: Remove the external cover. Press and hold the
‘learn’
button on the
controller for 5 sec. until the red light illuminates, to clear all previously learned
remotes. Press and release the
‘learn’
button on the controller and operate each of the
door remote controls/button/sensor one at a time.
CAUSE 2: Active IR sensors are set to too high a sensitivity.
SOLUTION 2: Remove the sensor covers and reduce the sensitivity setting dial slightly,
replace the covers and test. Re-adjust if necessary.
If you have any questions, please email our technical team at
Call for immediate assistance from our technical support team
1800-222-5555
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