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2. Click
Ask
on the Navigation Menu at the bottom of the screen to open the Ask
screen.
3. On the
Ask
screen find
Ask for Help
, fill in the following sections to ask a
question.
The Ask screen has four sections:
Subject
— this is where you enter a brief subject for the question.
My Question
— asks a clear and concise question that you want to ask the
community. Be sure to be descriptive and concise when asking your question.
Problem Description
— describes how the vehicle is behaving.
Repair History
— includes any previous diagnostics tests that you performed,
including the results of the tests. Also list any parts that were replaced during
previous diagnostics work.
4. Tap
Cancel
to cancel your question and return to the Ask screen.
5. Tap
Submit
to post your question to the community.
6. Tap
Attach File
to include images or reference files with your question.
You are requested to select one Adopted Answer from all of the responses and then
close the question. For details, please refer to
My MaxiFix
My MaxiFix, the fourth option on the Navigation Menu at the bottom of the screen, opens
your personal MaxiFix screen. To access the features on My MaxiFix screen you can
select from the tabs:
My Questions
— opens a list with links to the opened questions that you have posted
to the community.
My Cases
— opens a list with links to the closed questions and tips that you have
contributed to the community.
Marked Posts
— opens a list with links to Tips and discussions that you are actively
participating in.
My Profile
— allows you to view your Autel account information including: your Autel
ID, personal information, MaxiFix score, phone number and register time, and edit
your portrait.
Vehicle Preference
—used to set up a list of preferred vehicles. The preferred list
allows you to limit the choices that displayed on the
Select Vehicle
list to specific
years, and makes. Click
Set Year
or
Set Make
to set your preferred models. The
preferred makes will also be displayed in the
Filter
options on the Home screen.
Share a Tip
— allows you to share your personal repair experience with the
community.
Click
My MaxiFix
on the Navigation Menu at the bottom of the screen, to display all
questions and tips that you have contributed to the community.
