42
This warranty does not apply to:
•
Batteries that cycle-charged for more than 200 times;
• Products subjected to abnormal use or environmental conditions, accident,
mishandling, neglect, unauthorized alteration, misuse, improper installation or
repair, or improper storage;
• Products with signs of tampering or altering of the serial number label,
waterproof mark, etc.;
• Damage resulting from connection to, or use of any accessory or other product
not approved or authorized by the Company;
• Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
•
Products damaged from external causes including but not limited to fire,
water, dirt, sand, battery leakage, blown fuse, theft or improper usage of any
electrical source.
5.5 Customer Service
This section contains information regarding technical support, repair service, and
application for replacements or optional parts.
5.5.1 Technical Support
If you have any questions or concerns regarding our products, contact us by:
•
Telephone: (844) 692-8835 (U.S.A.)
• Email: [email protected]
• In person: Local distributors or agents
5.5.2 Repair Service
If you need to return your device for repair, please fill out and submit a repair
service form on
www.autelrobotics.com/warranty/
or contact our Customer
Support Team at
(844) 692-8835
. You’ll need to provide the following information:
• Name
• Email address
• Mailing address
• Telephone number
• Product name
