Austroflamm Clou, User Instructions

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5. Warnings and error messages
Alarms are displayed in yellow on the control panel. The pellet stove can continue to be used when an alarm is
indicated. Alarms are displayed in red. The pellet stove is inoperable when an error is displayed.
Warning code,
Error code
Description Solution
Alarm - A001 Fuel fill level low
Refill pellets;
reset the fill level indicator to "FULL".
.
Alarm - A002 Service due Maintenance by a service technician is necessary.
Alarm - A003 Flue gas temperature Flue gas temperature too high; service technician required.
Alarm - A004 Weak battery
Replace the storage battery (CR2032) of the control unit.
The battery must be replaced every 2 years as part of the
service.
Error- E002
IR
communication error
Infrared sensor malfunction;
contact service technician.
Error- E004 Communication error
Communication error between the control unit and the display;
check data cable plug connections.
Error- E101 Failed ignition Restart.
Error- E102
Negative pressure too
low
or too high
Possible causes:
1. The automatic start process was terminated manually.
2. Supply air pipe, burner pot, flue gas outlets, flue gas fan or
flue pipe clogged.
3. Chimney stack dirty.
4. Chimney draught too strong.
Error- E107 Firebox sensor
Firebox temperature sensor cable defective;
call customer service.
Error- E108
Safety switch I01
error
RESET the safety temperature limiter (STB)!
Caution: STB can only be reset after cooling below 105°C.
Error- E109
Safety switch I02
error
1. Pellet hopper lid is open.
2. Riddling grate not closed.
3. Jumper on IO2 not correctly plugged in.
If the fault persists, contact the service technician.
Error- E110
Defective room tem-
perature sensor
Room temperature sensor defective. Replace sensor.
Contact service technician.
Error- E113
Excessive flue gas
temperature
Chimney fan and flue gas ducts are clogged;
cleaning is required.
Error- E114
Firebox temperature
too low
Possible causes:
1. Failed ignition.
(Empty the burner pot and restart the appliance).
2. The hopper is empty (refill the fuel hopper).
3. DC side of the control unit must be earthed.
((The furnace body has generated millivolts).
Error- E115 System shut down
Software must be reloaded.
Contact a service technician.
5.1. Resetting warnings and errors