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Auerswald COMfortel M-510, Advanced Information

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Auerswald COMfortel M-510 Advanced Information Download Page 51

Questions and answers

COMfortel M-510 - Advanced Information V03 10/2020

51

Service (Customer Care)

Do you have any questions? Find prompt access to support in the internet (Auerswald: 
www.auerswald.de/Fontevo: www.fontevo.com). The phone retailer from whom you purchased 
your PBX will be happy to assist with any further questions regarding your PBX.

Questions and answers

Troubleshooting

The display is blank.

•

The handset is not activated.

  

  

 Press and 

hold

•

The battery is empty.

  

  Charge the battery or replace it

"No Base" flashes on the display.

•

The handset is outside the range of the base station.

  

 Move the handset closer to the base 

station

•

The base station is not activated.

  

  Check the base station power adapter

"Please register handset" flashes on the display.

•

The handset has not yet been registered.

  

  Register the handset

Your settings are not accepted.

•

The wrong profile has been set.     Set 

Profile Personal

  . . . then make changes to the device 

settings (

  p. 30)

The handset does not ring. 

•

The ringtone is deactivated.

  

  Activate ringtone (

  p. 45)

•

Call forwarding is set.

  

  Deactivate call forwarding (

  p. 20)

•

The phone does not ring if the caller has withheld his number.

¤

Activate the ringtone for anonymous calls (

  p. 34)

•

The phone does not ring during a specific period or for certain numbers.

¤

Check the time control for external calls (

  p. 34)

Error tone sounds after system PIN prompt.

•

You have entered the wrong system PIN.

  

  Check the system PIN in the base configuration, 

if required 

The other party cannot hear you.

•

The handset is "muted".

  

  Activate the microphone again (

  p. 16)

Summary of Contents for COMfortel M-510

Page 1: ...V03 10 2020 COMfortel M 510 DECT Handset Advanced Information ...

Page 2: ...telephone 5 Making calls 13 Network services 17 Local handset directory 22 LDAP 25 Call lists 28 Network mailbox 29 Sound profiles 30 Calendar 31 Alarm clock 33 Protection against unwanted calls 34 Resource Directory 35 Bluetooth 36 Additional functions using the PC interface 39 Setting the handset 41 Service Customer Care 51 Appendix 53 Index 55 ...

Page 3: ...n and connect it to the intended ports only Remove faulty devices from use or have them repaired by our Service team as these could inter fere with other wireless services Do not use the device if the display is cracked or broken Broken glass or plastic can cause injury to hands and face Send the device to our Service department to be repaired Keep small cells and batteries which can be swallowed ...

Page 4: ...e Warnings which if not heeded can result in injury to persons or damage to devices Important information regarding function and appropriate handling or functions that could generate costs Prerequisite for being able to carry out the following action Additional helpful information ...

Page 5: ...d hold the End call key Switch off When the telephone is in idle status press and hold the End call key Switch on Press and hold Switch off Press and hold use to enter the handset PIN if other than 0000 If a call is indicated on the handset the keypad automatically unlocks and you can accept the call It then locks again when the call is finished It is not possible to call emergency numbers either ...

Page 6: ...on using the control key Select OK to confirm The submenu Settings opens Telephony OK Select the Telephony entry using the control key Select OK to confirm The submenu Telephony opens Auto Answer The function to switch Auto answer on off appears as the first menu item Change Select Change to activate or deactivate Function is activated deactivated The control key enables you to navigate the menus ...

Page 7: ...n appears in the display header Press these keys on the right hand side of the handset to set the volume for the receiver headset ringtone handsfree mode alarm clock and appointments depending on the situation The display keys have a function preset by default in idle status Changing the assignment p 48 Confirm selection using OK or press the middle of the control key One menu level back using Bac...

Page 8: ...ist p 28 in the missed alarms list p 32 Display messages Press the Message key Message lists that contain messages are displayed Mailbox is always displayed An entry is marked in bold new messages are available The number of new messages is shown in brackets An entry is not marked in bold no new messages The number of old messages is shown in brackets use to select a list OK the calls or messages ...

Page 9: ...the main menu when handset is in idle status press The messages list also contains an entry for each of the handset s answer machines if available on the base Select Services Next Call Anonym p 17 Call Divert p 19 Call Waiting p 18 Do Not Disturb Ringback Off p 19 Info Centre Not available Additional Features One Touch Call p 14 Resource Directory Screensavers p 42 Caller Pictures Sounds Capacity ...

Page 10: ...ar p 31 Timer Alarm Clock p 33 Missed Alarms p 32 Contacts Directory p 22 Online Directory p 25 Settings Date Time p 41 Audio Settings Handset Volume p 44 Acoustic Profiles Earpiece Profiles p 44 Handsfree Profiles p 44 Advisory Tones p 46 Silent Alert p 46 Ringtones Handset Volume p 45 Melodies p 45 Time Control p 34 Anon Calls Silent p 34 Silent Charging p 34 Display Keypad Screensaver p 42 Larg...

Page 11: ...Telephony Auto Answer p 43 Area Codes p 46 System Handset Reset p 50 Handset PIN p 50 Handset Update Icon Meaning Signal strength 1 100 Red no connection to the base station Profile Silent activated ringtone switched off Beep ringtone activated Keypad lock activated Battery charge status White between 11 and 100 charged Red less than 11 charged Flashes red battery almost empty approx 5 minutes of ...

Page 12: ...al call Establishing a connection outgoing call Connection established No connection established connection terminated Reminder for appointment Reminder for anniversary Alarm call Icon Meaning Icon Meaning Alarm clock is activated display with alarm time Action complete green Action failed red Information Security prompt Please wait Icon Meaning ...

Page 13: ...dialled with the handset Briefly press the Talk key the redial list is opened use to select an entry Press the Talk key If a name is displayed View the number is displayed use to browse numbers if necessary when the desired number is reached press the Talk key Managing entries in the redial list Briefly press the Talk key the redial list is opened use to select an entry Options possible options In...

Page 14: ...add numbers if necessary use to save as a new entry in the directory Delete the selected entry Delete entry OK Delete all entries Delete all OK Set automatic redial Automatic Redial the dialled number is automatically dialled at fixed intervals at least every 20 secs The handsfree key flashes open listening is activated The participant answers Press the Talk key the function is terminated The part...

Page 15: ... long as it is shown on the display Reject a call Press the End call key Information about the caller The caller s phone number is displayed If the caller s number is saved in the directory the name is displayed Accepting rejecting call waiting A call waiting tone indicates a call during an external call The number or the name of the caller is displayed if the phone number is transferred Reject a ...

Page 16: ...s called and picks up press the key the call is transferred Call volume Applies to the current mode handsfree receiver or headset Press the volume keys or use or to set the volume Save Muting the microphone When the microphone is switched off callers will no longer hear you Switch the microphone on off during a call Press Setting the microphone sensitivity During a call There are four settings for...

Page 17: ...ion If the caller s number is withheld it will not be displayed to the recipient The call is made anonymously CLIR CLI Restriction Caller display for incoming calls Calling Line Identification The caller s phone number is displayed If the caller s number is saved in the directory the name is displayed No Calling Line Identification Instead of name and number the following is displayed External No ...

Page 18: ...ne Accept the waiting call Accept Once you have accepted the waiting call you can switch between the two callers Call Swap or speak to both at the same time Conference Activating deactivating call waiting use to select Select Services Call Waiting OK then Call waiting is activated or deactivated for all registered handsets The provider of the online directory supports this function The Display cal...

Page 19: ...ct Select Services OK Call Divert OK then You can only activate one ringback at a time Activating a ringback will automatically cancel any ringback that is already active The ringback can only be received on the handset that activated the ringback If the ringback is indicated before you are able to cancel it Cancel Switch on off Status use to select On or Off Enter the number for call divert To Ph...

Page 20: ...r the display shows the numbers and or names of both call participants the current participant is marked with Use the control key to switch back and forth between participants Ending a currently active call Options End active call OK the connection to the other caller is reactivated or Press the End call key a recall to the first participant is initiated Conference Speaking to both participants at...

Page 21: ...Calls with three participants COMfortel M 510 Advanced Information V03 10 2020 21 Each of the participants can end their participation in the conference call by pressing the End call key or hanging up ...

Page 22: ...select type of alert Visual only or a ringtone Caller Melody VIP use to select the ringtone that will indicate a call from the participant if a Caller Melody VIP has been assigned the entry will appear in the directory with the icon Caller Picture use to select a picture that is to be displayed during a call from the participant Resource Directory p 35 Save entry Save Number of entries up to 500 I...

Page 23: ... the hash key When editing a directory entry the first letter and each letter following a space is automatically in upper case Entering special characters Press the star key use to navigate to the desired character Insert Searching for selecting a directory entry Open the directory use to browse searched names or Open the directory use to enter initial letters max 8 letters the display jumps to th...

Page 24: ... sort order is as follows Space Digits 0 9 Letters alphabetically Other characters Displaying the number of entries available in the directory Open the directory Options Available Memory OK Copying number to the directory Copy numbers to the directory From a list e g the call list or the redial list From a public online directory or classified directory When dialling a number The number is display...

Page 25: ...a telephone number Enter name and town city Town city details unclear possible town city names are displayed use to select a town city name OK LDAP Server e g PBX and at least one LDAP account are set up Instructions of the PBX Settings in the base station must be made Instructions of the base station A maximum of 50 entries is listed If the online directory has more than 50 entries the online dir...

Page 26: ...arch criteria e g enter first name or street Search Search result hit list The first entry found is displayed The consecutive number of the entry displayed and the hit number is visible at the top right e g 1 50 Scroll through the list Display the full entry Options View Details all entry information is displayed in full use to scroll through the entry Refine search criteria and restrict hit list ...

Page 27: ...dvanced Information V03 10 2020 27 Calling participants Select entry Press the Talk key If the entry only contains one phone number this is the one that is dialled If there is more than one number a list of numbers appears Select number Dial ...

Page 28: ...Call Lists OK use to select a list OK use to select entry press the Talk key Additional options use to select Call Lists OK use to select list OK possible options The telephone saves different types of calls missed accepted and outgoing calls in lists Via the display key Calls use to select the list OK Via the menu use to select Call Lists OK use to select the list OK Via the Message key missed ca...

Page 29: ...ges OK use to select network mailbox Mailbox IP1 OK Listen to announcement out loud Press the handsfree key The PBX provides network mailboxes The network mailbox is set up and configured on the base station Instruction of the PBX and base station In order to record all calls a network mailbox must be set up Instruction of the PBX The network mailbox is automatically called via the corresponding c...

Page 30: ...he display key Beep the following icon appears in the status bar Default setting Profile Loud Profile Silent Profile Personal Silent alert p 46 On Off Off Ringtone p 45 On Off On Ringtone volume p 45 Internal 5 Off 5 External 5 Off 5 Handset volume p 44 Receiver 5 3 3 Handsfree mode 5 3 3 Advisory tones p 46 Key click Yes No Yes Confirmation tone Yes No Yes Battery tone Yes Yes Yes Changes to the ...

Page 31: ... reminder Press the display key OFF Permanently modify the ringtone volume Press the volume keys during the reminder The calendar of the handest and the one of the PBX are independent of each other Date and time have been set Switch on off Activation use to select On or Off Enter date Date the selected day has been pre set use to enter new date Enter time Time use to enter hours and minutes of the...

Page 32: ...ist if needed or use to select Organizer OK Missed Alarms OK Each entry is displayed with the number or name date and time The most recent entry appears at the top of the list Delete an appointment anniversary Delete Displaying changing deleting saved appointments use to select Organizer OK Calendar OK use to select day OK the appointment list is displayed use to select appointment possible option...

Page 33: ...petition the alarm call is deactivated for 24 hours Switching off repeating the alarm after an interval snooze mode Deactivate the alarm OFF Repeat the alarm snooze mode Press Snooze or any key the alarm is switched off and repeated after 5 minutes Date and time have been set Switch on off Activation use to select On or Off Set the wake up time Time use to enter hours and minutes Set days Occurren...

Page 34: ...dset OK Anon Calls Silent Edit on Switch off ringtone when in charging cradle The handset will not ring when placed in the charging cradle The call is only indicated on the display use to select Settings OK Audio Settings OK Ringtones Handset OK SilentCharging Change ringtone isswitched off when in charging cradle Date and time have been set Switch on off use to select On or Off Enter time use to ...

Page 35: ...of available memory is displayed Type Format Sound Ringtones Monophonic Polyphonic Imported sounds Internal Internal Internal WMA MP3 WAV Picture Caller picture Screensaver BMP JPG GIF 128 x 86 pixels 128 x 160 pixels View screensaver caller picture Screensavers Caller Pictures OK use to select picture View the selected picture is displayed Play sound Sounds OK use to select sound the selected sou...

Page 36: ... must be saved to the telephone Operating Bluetooth devices user guide of the device Access to the Bluetooth menu depends on the base station use to select Bluetooth OK or use to select Additional Features OK Bluetooth OK Activating deactivating Bluetooth mode use to select Additional Features OK to select Bluetooth OK Activation Change activated If the local area code is still not saved use to en...

Page 37: ...ect Bluetooth OK Known Devices OK use to select entry possible options The registration of a headset overwrites a previously registered headset If a headset is to be registered that is already registered with a different device this connection must be deactivated before registering Register device Options Trust Device OK use to enter the PIN of the Bluetooth device to be registered OK the device i...

Page 38: ...set is shown by this name on another Bluetooth device use to select Additional Features OK to select Bluetooth OK Own Device OK the name and the device address are shown Change use to change the name Save Reject Briefly press the End call key Accept use to enter the PIN of the Bluetooth device to be accepted OK Wait for PIN confirmation then Add the device to the list of known devices Yes Use the ...

Page 39: ...te Connect the telephone and the PC using a USB data cable p 8 Launch QuickSync Establish connection to the handset Start firmware update in QuickSync Information about this can be found in the Quick Sync help feature The update process may take up to 10 minutes not including download time The data are first downloaded from the online update server The time required for this depends on Internet co...

Page 40: ...cribed above Ifthe update procedure fails more than once or it isno longer possible to connect to the PC carry out the Emergency Update End the QuickSync program on the PC Remove the USB data cable from the telephone Remove the battery p 6 Press and hold keys and at the same time with the fore finger and middle finger Replace the battery Release keys and the Message key and the Talk key will flash...

Page 41: ...o select Settings OK Language OK use to select language Select selected If an incomprehensible language has been set Press the keys slowly one after the other use to select the correct language press the right display key The date and time are taken from a time server on the Internet provided that the phone is connected to the Internet and synchronisation with the time server is activated Manual s...

Page 42: ...lists and in the directory in a larger size in order to improve legibility Only one entry is shown in the display and names are abbreviated if necessary use to select Settings OK Display Keypad OK Large Font Change on Colour scheme The display may appear in a range of colour combinations use to select Settings OK Display Keypad OK Colour Schemes OK use to select the desired colour scheme Select se...

Page 43: ...nge on Keypad lock with PIN protection Set the handset PIN p 50 Activating deactivating Auto Answer When set to Auto Answer the handset accepts an incoming call as soon as it is removed from the charging cradle use to select Settings OK Telephony OK Auto Answer Change on Regardless of the Auto Answer setting the connection ends as soon as you place the handset back in the charging cradle Exception...

Page 44: ... Profiles OK use to select profile Select selected Earpiece Profiles High or Low default settings Handsfree Profiles The setting is automatically saved after around 3 seconds without saving For the earpiece Earpiece use to set the volume For the speaker Speaker use to set the volume Save settings Save Changes are only saved permanently in Profile Personal Profile 1 The optimum setting default sett...

Page 45: ...elect the ringtone melody in each case Save Activating deactivating the ringtone Deactivating the ringtone permanently Use the key to set Profile Silent p 30 the following icon appears in the status bar Activating the ringtone permanently Use the key to set Profile Loud or Profile Personal p 30 Deactivating the ringtone for the current call Silence or press the End call key When the telephone ring...

Page 46: ...rds Some of these numbers are already preset use to select Settings OK Telephony OK Area Codes OK Check the pre set area code This setting applies in Profile Silent Changes are only saved permanently in Profile Personal p 30 Tone when keys are pressed Key Tones use to select On or Off Confirmation error tone after making entries advisory tone when a new message has been received Confirmation use t...

Page 47: ...ct an entry OK use to select a number if necessary OK the entry is saved to the digit key Dialling a number Press and hold the digit key the number is dialled immediately or Briefly press the digit key the number name possibly in abbreviated form is shown on the left display key press the display key the number is dialled Changing the digit key assignment Briefly press the digit key Change the dir...

Page 48: ...ed function is executed The available options depend on the base station If the phone is registered to a PBX the display keys can also be assigned via the PBX if required INT Open online directory p 25 Quick Dial Assign a number from the directory to the display key p 47 Timer Alarm Clock Set and activate deactivate the alarm clock p 33 Calendar Open calendar p 31 One Touch Call Set up one touch c...

Page 49: ...ve base station is the base station to which the handset was last registered The other base stations remain saved in the list of available base stations use to select Settings OK Registration OK Select Base OK possible options De registering the handset The handset must be deleted in the PBX Instruction of the PBX After provisioning of the base the handset is deleted in the base Ifthe handset is s...

Page 50: ...elephone s 4 digit PIN default setting 0000 use to select Settings OK System OK Handset PIN OK use to enter the current handset PIN OK use to enter new handset PIN OK Resetting the handset to the default settings Reset any individual settings and changes that you have made use to select Settings OK System OK Handset Reset OK Yes the handset s settings are reset The following settings are not affec...

Page 51: ... Check the base station power adapter Please register handset flashes on the display The handset has not yet been registered Register the handset Your settings are not accepted The wrong profile has been set Set Profile Personal then make changes to the device settings p 30 The handset does not ring The ringtone is deactivated Activate ringtone p 45 Call forwarding is set Deactivate call forwardin...

Page 52: ...er plug Reinsert the plug and wait until the device restarts Check the settings on the PBX and activate phone number display if necessary To do this search for terms such as CLIP calling line identification telephone number identification caller ID in the system user guide or ask the system manufacturer You hear an error tone when keying in descending tone sequence Action has failed invalid input ...

Page 53: ...p and the casing Slide the clip upwards to remove Connecting the headset Connect the headset with 2 5 mm jack to the left side of the handset The headset volume corresponds with the setting for the receiver volume p 44 Connecting the USB data cable For data exchange between the handset and PC Connect the USB data cable with micro USB plug into the USB socket at the bottom of the handset Charging t...

Page 54: ...or at least 72 hours not in a microwave oven etc with the battery compartment open and the keypad facing down if applicable 6 Do not switch on the device again until it is completely dry When it has fully dried out you will normally be able to use it again Character charts Standard characters Press the relevant key the number of times indicated 1 Space 2 Line break 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 1...

Page 55: ...essages 29 Appointment display missed 32 missed 32 notification 31 setting 31 Assigning number key 47 Automatic answer 43 redial 14 B Base station changing 49 changing name 49 Battery charging status 11 Beep alert tone 30 Best base station 49 Bluetooth 36 activate 36 changing the device name 38 de registering devices 37 list of known devices 37 registering devices 37 Broken display 3 C Calendar 31...

Page 56: ...switching off temporarily 17 switching on off 17 Changing display language 41 42 earpiece volume 44 handset PIN 50 speaker volume 44 Changing the device name Bluetooth 38 Character charts 53 54 Charge status of the batteries 11 Charging silent 34 CLI Calling Line Identification 17 CLIP CLI Presentation 17 CLIP picture view in Resource Directory 35 CLIP picture in directory 22 CLIR CLI Restriction ...

Page 57: ... an entry 22 searching 23 searching for an entry 25 selecting an entry 23 Display activating deactivating new message 9 anonymous 17 backlight 42 43 broken 3 changing display language 41 42 colour scheme 42 directory memory 24 external 17 missed appointment anniversary 32 network mailbox message 8 screensaver 42 setting 42 unknown 17 Display icons 11 Display keys 7 assigning 47 icons 11 E Earpiece...

Page 58: ...43 display language 41 42 earpiece volume 16 44 idle status 8 keypad illumination 43 large font 42 muting 16 registering to another base station 49 restoring to default setting 47 speaker volume 16 44 switch on off 5 Handsfree key 16 Handsfree mode 16 Headset Bluetooth 36 Headset socket 53 Help 51 I Icons alarm clock 33 displaying new messages 8 indications 12 on display keys 11 status bar 11 Idle...

Page 59: ...g calls accepting a call 15 external 13 Medical equipment 3 Melody ringtone for internal external calls 45 Memory in the directory 24 Memory resource directory 35 Menu key 6 Message lists 8 Microphone switch on off 16 Missed anniversaries appointments 32 Muting the handset 16 N Network mailbox 29 activate deactivate 29 entering number 29 Network MB see Network mailbox Network services provider spe...

Page 60: ...ymous 34 switch off ringtone when in charging cradle 34 time control 34 Q Questions and answers 51 Quick dial 13 47 R Redial list 13 Registering device Bluetooth 37 Resource Directory 35 47 memory 35 view CLIP picture 35 Ring delay 43 Ringback cancelling 19 initiate 19 Ringtone 45 changing 45 melody for internal external calls 45 switch off when in charging cradle 34 time control 34 S Safety preca...

Page 61: ...nds for ringtones 35 Speaker 16 Speaker volume 16 Status bar icons 11 T Time control for external calls 34 Troubleshooting general 51 U Update 39 Upper lower case 23 V Viewing network mailbox message 8 VIP group classify directory entry 22 VIP ringtone 22 Volume earpiece 44 handset speaker volume 44 handset speaker earpiece volume 16 speaker 44 W Warning tone see Advisory tones Withheld number 17 ...

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