In the Case of Problems
71
13 In the Case of Problems
Service hotline
Should problems arise with the telephone, please refer to the following informa-
tion first. In the case of technical problems, you can contact our hotline service,
tel. 0180 5 00 13 88 (cost via Telekom at time of going to print: 12 ct/min). In the
case of claims under the terms of guarantee, contact your sales outlet. There is a
2 year period of guarantee.
Problems and solutions
Problems
Solutions
No telephone calls
possible
− The telephone is not connected properly or is defec-
tive. Only use the telephone connection cable sup-
plied.
− Test whether the telephone connection is in order by
using another telephone.
− The power adaptor plug is not plugged in or there is a
complete power failure.
− The rechargeable batteries are empty or defective.
− The handset is too far from the base station.
− The wrong dialling mode is set;
Pages 60 and 69.
Connection is
disturbed or cut off
− The handset is too far from the base station.
− The base station is in an unsuitable location.
The system no
longer responds
− Reset all the functions to their default settings;
Page 74.
− Disconnect the power adapter plug briefly from the
power socket.
The batteries are
empty in a short
time
− Batteries are empty or defective.
− Place the handset in the base station properly. Clean
the contact surfaces on the handset and base station
with a soft, dry cloth.
− Place the handset in the base station for 14 hours.