AudioCodes Mediant MSBR Series, Troubleshooting Manual, Page: 35 / 36

Configuration Note 8. Sending Service Requests
Version 7.2 35 Troubleshooting the MSBR
8 Sending Service Requests
When a Service Request is issued, specific information must be provided so that appropriate
analysis could be performed on the problem.
Please provide the output from the following commands:

show system version

show system assembly

show data ip route

show data ip interface brief

show run (full voip/system/data must be included )

show data crypto debug

debug reset-history

System INI file – for VoIP analysis

debug-capture files describing the problem

All RMX directory content from flash (see Section 3.1.1 on page 17)