AudioCodes Mediant MSBR Series, Troubleshooting Manual, Page: 18 / 36

Configuration Note 18 Document #: LTRT-40386
Troubleshooting the MSBR
The Data-CPU log files can be obtained by using either one of the following options:

WinSCP

USB Storage

CLI Commands
3.1.1.1 Obtaining the Data-CPU Log Files using WinSCP
The following procedure describes how to obtain the Data-CPU log files using WinSCP.

To obtain the Data-CPU log files using WinSCP:
1. Activate SSH.
2. If you are accessing the MSBR from the WAN interface, ensure that the
wan-ssh-allow flag is set to “on”.
3.
Connect to the MSBR using WinSCP.
4. WinSCP provides copy functionality for the entire RMX directory. Right-click the rmx
folder, and then select "copy"; the Copy window appears.
5. Click Copy .
Figure 3-1: WinSCP – Copy
3.1.1.2 Obtaining Data-CPU Log Files using USB Storage
The following procedure describes how to obtain the Data-CPU log files using USB Storage.

To obtain Data-CPU log files using USB storage:
1. Copy the log files to the USB storage connected to the MSBR USB port using the "debug
rmx-serial copy-logs-usb" command.
2. Run the "usb remove" command before removing the USB storage from the device.
3. Remove the USB storage.
4. View the file contents on your PC.