25
Troubleshooting
Power is not supplied
• Charge the product.
Unable to pair
• Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
• Place the product and the Bluetooth device within 1 m (3.3') of each other.
• Set the profiles for the Bluetooth device. For procedures on how to set profiles, refer to the Bluetooth
device’s user manual.
• Remove the pairing information for the Bluetooth device then pair the product with this device again.
• When switching to a new Bluetooth device, you may not be able to pair because the previously connected
Bluetooth device cannot be disconnected. In such cases, press and hold (about 6 seconds) the volume
buttons (+/–). The product will switch to the “searching for devices” state and you will be able to pair with
your desired Bluetooth device.
No sound is heard / Sound is faint
• Turn on the power of the product and the Bluetooth device.
• Turn up the volume on the product and the Bluetooth device.
• Make sure that the product and Bluetooth device are connected by the A2DP (or audio connection).
• Disable pairing for the product and the Bluetooth device, then pair the product with this device again.
• Move away from obstacles between the product and the Bluetooth device, such as people, metal, or
walls, and place the product and device closer together.
• Switch the sound output of the Bluetooth device to the product.
Sound is distorted / Noise is heard / Sound cuts out
• Turn down the volume on the product and the Bluetooth device.
• Keep the product away from devices that emit radio waves such as microwaves and wireless routers.
• Keep the product away from TVs, radios, and devices with built-in tuners. These devices can also be
affected by the product.
• Turn off the equalizer settings of the Bluetooth device.
• Remove obstacles between the product and the Bluetooth device and place them closer together. For
details, refer to “For a more comfortable Bluetooth communication experience” (p. 5).
