DVD-401-01-x Installation & Operation Manual
Document # 540254, Rev IR, 10/2002
Page 14 of 18
8.2 Troubleshooting
Chart
Problem Possible
Cause
Solution
No sound / No picture
½
Unit is improperly
installed
½
No disc in source unit.
½
Audio system not
powered or active
•
28 VDC power and video
input is present
•
Insert DVD in source unit
•
Verify audio system is in active
mode
Playback not
functioning
½
Disc not in the disc tray
½
Disc upside down or not
aligned in guide
½
Incompatible disc in tray
½
Dirty Disc
½
Parental lock activated
½
Menu on the monitor
•
Insert a disc in the tray
•
Reposition disc
•
Replace disc with compatible one
•
Clean the disc
•
Change or cancel parental lock
feature
•
Exit the current menu
No power
½
Circuit breaker has
opened
•
Reset circuit breaker
Poor video quality
½
Poor DVD quality
•
Replace DVD
Buttons not operating
½
Moisture may have
condensed inside unit.
•
Allow unit to warm to room
temperature and moisture has
evaporated.
DVD disc cannot be
loaded
½
Foreign object in disc slot
•
Remove foreign object
