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Audio Design Associates
www.ada-usa.com
PTM-3245
www.ada-usa.com
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Warranty and Returning the PTM-3245 for Factory repair
ADA power amplifiers are under warranty for here (3) years effective upon the dealer’s receipt of the
product.
If ADA determines that you should send your amplifier to ADA for factory repair, you will be
given a Return Authorization (RA) number. This RA number must be clearly marked on the outer carton.
IMPORTANT: Enclose a copy of your original purchase receipt to validate warranty coverage.
It is the dealer’s responsibility to pay for shipping to ADA. Be sure to ship the unit with adequate
insurance. After repair under warranty, the unit will be returned to you via prepaid within the continental
United States.
Important Notice - Shipping the Amplifier to ADA
Before shipping the unit, you MUST re-pack the unit into its fitted molded foam insert and its original
carton. If you do not have the original packing cartons and foam inserts, call us for new packing materials
that we can provide to you for a nominal charge. Use of any other carton and packing materials will
probably result in shipping damage, and refusal of the unit. Common carriers such as UPS seldom
pay claims for damage incurred during shipment when a product is surrounded only with Styrofoam
“peanuts” or otherwise improperly packed.
We cannot stress enough the importance of properly packing your amplifier. Shipping damage resulting
from inadequate packing can cost you a lot of money and significantly increase the time required for
repair. Ship the unit with adequate insurance. After repair under warranty, the unit will be returned to
you via prepaid UPS within the continental United States.
