s e r v i c e a n d r e p a i r
i n f o r m a t i o n
c h i l d r e n w i t h
h e a r i n g l o s s
You should visit your hearing healthcare
provider if your hearing instruments are in need
of service. If you no longer have a hearing
healthcare provider and are in need of one, you
may contact Audina and we will assist you in
finding one in your area. If you are unable to
visit a hearing healthcare provider, you may
send your hearing aids directly to the
manufacturer.
Before planning to return your instruments for
repair, please refer to the troubleshooting chart
on the preceding page. Many times these
solutions can prevent the time and cost
associated with a repair.
If you need to send your instruments directly to
the manufacturer, carefully pack your
instruments in a sturdy box and send it to:
Audina® Hearing Instruments, Inc.
P. O. Box 877
Casselberry, FL 32718-0877
You must include your current phone number
and home address. There is a $25 charge to
cover shipping and handling. Please include a
check, payable to Audina Hearing Instruments,
Inc. for said amount when sending your
instruments for service. It is recommended to
purchase shipping insurance when sending
your hearing aids to the manufacturer.
If your hearing instruments are out of
warranty, we will assist you in finding a
hearing healthcare provider in your local area.
In addition to seeing a physician for a medical
evaluation, a child with a hearing loss should
be directed to an audiologist for evaluation
and rehabilitation since hearing loss may
hinder language development and the
educational and social growth of a child. An
audiologist is qualified by training and
experience to assist in the evaluation and
rehabilitation of a child with hearing loss.
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