Sound is Distorted or Unclear:
• Replace the battery.
• Hearing instruments may have a poor
battery contact or may not be programmed
properly. Return to your hearing
healthcare provider.
Intermittent Sound:
• Replace the battery.
• Ensure that there is no wax or debris in the
sound channel.
• Hearing instruments may have a poor
battery contact. Return to your hearing
healthcare provider.
Too Much Bass:
• Ensure vent is clear.
• Hearing instruments may need
reprogramming. Return to your hearing
healthcare provider.
Static Noise:
• Replace the battery.
• If you are near an electromagnetic field (i.e.
near a computer screen or fluorescent
lights), step away to see if the static clears.
• Hearing instruments may have a poor
battery contact. Return to your hearing
healthcare provider.
14
t r o u b l e s h o o t i n g
g u i d e l i n e s
No Sound:
• Ensure that hearing instruments are
turned on.
• Replace the battery.
• Ensure that there is no wax or debris in
the sound channel or ear mold.
Not Loud Enough:
• Replace the battery.
• Ensure that there is no wax or debris in
the sound channel.
• Ensure that ear mold is completely seated
in the ear canal.
• Excessive earwax can prevent sound from
entering the ear. Contact your physician
or hearing healthcare provider.
• Changes in your hearing loss can affect
how you hear with a hearing aid. Contact
your hearing healthcare provider if you
suspect any change in your hearing status.
Whistling / Feedback:
• Ensure that the ear mold is completely
seated in the ear canal.
• Excessive earwax, improperly sized ear
mold, and large vents can cause whistling.
Contact your hearing healthcare provider.
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BTE instruction manual 1.1 6/25/09 2:18 PM Page 19
