Note: Malfunctions!
Despite their EMC-compatible design, your devices may be subject to in-
terference from other electrical equipment. In this case move away from
the source of interference.
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10 DEALING WITH PROBLEMS
10.1 Electromagnetic or electrostatic faults
In rare cases functioning may be affected by electromagnetic fields or electro-
static discharges. The device then interrupts transmission and goes to its safe
original state.
In these cases, switch the device back on and start the transmission again,
e.g. by activating the “Play” function again.
If you experience any malfunctions in connection with your MULTISTREAMER
PRO, this does not necessarily mean that it is faulty.
Therefore first check your hearing aid and accessory to make sure that:
• the multistreamer pro is switched on,
• the multistreamer pro is sufficiently charged,
• the hearing aid is switched on,
• the hearing aid battery is not weak or dead,
• the volume is not at the lowest setting (increase the volume slightly if
necessary),
• the right program has been set (use separate streaming program),
• the receiver unit / earwax protection system is not blocked.
If this does not eliminate the fault, consult your hearing care professional,
who will be pleased to help you.
