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Troubleshooting & FAQ
Troubleshooting
• The unit will not power on:
Double check the 12VDC power supply is
plugged into iD22 and into an operational
mains wall outlet.
To verify the supply is functional, use a
multimeter (set to volts DC) and safely
measure output DC voltage between
centre pin and shield of DC output
connector, it should be 12VDC +/-0.5V)
AT NO TIME SHOULD UNQUALIFIED
PERSONNEL ATTEMPT TO MEASURE
MAINS VOLTAGES OR INTERNAL
SWITCHING SUPPLY VOLTAGES
• When I connect to my computer,
I cannot play any audio out from iD22:
Firstly double check that the USB cable
connecting iD22 to your computer is
functional and attached at both ends.
Launch the iD22 mixer application to
activate communication between your
computer and iD22. This only needs to be
done once straight after power up. Once
iD22 is set to the operational state you
desire, you can quit the iD22 application
and it will continue to function as intended.
In the software mixer, locate the DAW
channels by pressing the DAW view button
and increase the level of DAW 1+2 fader.
Double check that iD22 is set as the active
playback device in your DAW and in OSX:
System Preferences > Sound > Output Tab
> Audient iD22 highlighted as USB playback
Troubleshooting & FAQ
Troubleshooting
• I have clocking issues which include
iD22 not locking to external ADAT
devices or operating at the incorrect
rate compared to my Pro Tools session:
Go to Audio MIDI Setup in OSX, found by
navigating to the folder:
Macintosh HD > Applications > Utilities >
Audio MIDI Setup
Ensure that Audient iD22 is seen as an
audio device (
Window Menu, Show Audio
Window
).
Double check that an appropriate clock
source is selected (Internal for master
operation), ADAT or S/PDIF clock for
external slave operation. Ensure that you
see the correct sample rate displayed in
the Format drop-down menu.
