What’s not covered:
This warranty does not cover defects resulting from improper
or unreasonable use or maintenance; cosmetic damage, including but not limited to
scratches, dents and broken parts; failure to follow operating instructions; accident;
excess moisture; excess temperature; power surges; connections to improper
voltage supply; unauthorized alteration or modification of original condition;
damage caused by use with non-Audeze products; products purchased from
unauthorized dealers; or defects incurred during transportation for which claims
must be presented to the carrier.
Because we use natural woods and leather in some Audeze Products, variations in
grain and color are the inherent and natural characteristics of the wood. These
variations are natural and are considered by Audeze as acceptable. Additionally, as
wood ages, the finished color may change. These changes in color and finish are
natural wood characteristics and are not covered under this warranty.
What we will do:
We will, at our sole discretion and to the extent permitted by law,
repair or replace (using new or refurbished Audeze Products) Audeze Products that
are under warranty for the period listed, from the date of original retail purchase.
What we will not do:
Except as stated below, pay shipping, insurance or transporta-
tion charges from you to us, or any import fees, duties and taxes. If the Audeze
Product is covered by this warranty and is provided to us within the first 30 days of
the Warranty Period, then we will reimburse you for shipping charges.
If the Audeze Product you send to us is not covered by this warranty, you will be
charged the shipping costs. If you are outside the USA and purchased this product
directly from Audeze you must claim your warranty service from Audeze, not from
a foreign dealer or distributor.
Warranty eligibility statement:
To be eligible for service under this warranty you
must include with the repair item(s) a valid bill of sale from an authorized Audeze
retailer detailing the following information:
Retailer’s name
Original date and proof of purchase
Model or SKU number of the product purchased
Serial Number
Additional product information and limitations
Warranty replacements:
Audeze strives to improve the performance of our
products, and therefore reserves the right to make changes to our design/specifica
-
tions/materials at any time without notification. Audeze may, at its discretion,
choose to replace the Audeze Product completely with a new or remanufactured
product. In the event of product obsolescence, a suitable replacement will be
chosen based upon the features, the intended use (as determined by Audeze) and
the retail price of the original Audeze Product.
Product:
All warranty replacements are guaranteed for 90 days or until the
conclusion of the Warranty Period of the original Audeze Product, whichever period
is greater. Audeze does not provide advance replacements for Audeze Products.
Determining authority:
Audeze will be the final determining authority for all
potential warranty claims for service and/or replacement.
How to claim warranty service
A) If you reside in the United States and purchased direct from
Audeze.com email [email protected].
B) If you reside in the United States and purchased from an authorized
Audeze dealer contact your dealer or [email protected].
C) If you are an international customer who has purchased through your
local dealer contact your local dealer or distributor for warranty service.
D) If you are an international customer who purchased direct from
Audeze.com you must contact Audeze at [email protected] for
service and support. Any shipment back to Audeze for repair will be
at the expense of the customer.
You will need your serial number and proof of purchase to complete any
RMA process.
Other conditions/rights:
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO
THE MAXIMUM EXTENT PERMITTED BY LAW, AUDEZE IS NOT RESPONSIBLE
FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER
LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF
REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF GOODWILL;
LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY
INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED
INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL
INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS
NEGLIGENT ACTS AND/OR OMISSIONS. SOME STATES IN THE USA OR OTHER
COUNTRIES. DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET
FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES
AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR
IMPLIED. AUDEZE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN
OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH
WARRANTIES CANNOT BE DISCLAIMED, AUDEZE LIMITS THE DURATION AND
REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS
WARRANTY AND, AT AUDEZE'S OPTION, THE REPAIR OR REPLACEMENT
SERVICES DESCRIBED HEREIN. SOME STATES (INCLUDING COUNTRIES AND
PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED
ABOVE MAY NOT APPLY TO YOU.
Audeze LLC
http://support.audeze.com