Troubleshooting:
NO POWER
• Recharge your earphones using the
included Charging Case Station and
Micro USB cable.
MUSIC IS NOT PLAYING
OVER BLUETOOTH
• Make sure your Bluetooth device has
A2DP profile. Check if both devices are
paired and connected over Bluetooth.
Restart the earphones to reconnect your
Bluetooth device.
BLUETOOTH DEVICE
WILL NOT
RECONNECT WITH THE
EARPHONES
• Navigate to your Bluetooth settings
menu on your Bluetooh device, tap
"audeeo Escape" and select "Forget".
Now follow the steps to pair your device
again.
THE BUTTONS ON
THE TRUE WIRELESS
EARPHONES ARE NOT
WORKING
• Turn your Escape sport Wireless
Earphones OFF, reconnect after a few
seconds.
• Make sure that the Bluetooth function
is activated on your Bluetooth device.
POOR SOUND RECEP-
TION / QUALITY OF
AUDIO NOT AS GOOD
• Make sure your earphones are charged.
• Make sure you are within 10m of your
Bluetooth device.
7
Troubleshooting & Customer Support
