UNPACKING & INSPECTING A NEW UNIT
ChromaFlex CPA EDFA – Hardware Interface Manual
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ATX
Confidential & Proprietary
UNPACKING & INSPECTING A NEW UNIT
2. Unpacking & Inspecting a New Unit
Before shipment, ATX inspects and packs all the essential items carefully. Nevertheless, damage may occur during
shipment. The carrier assumes full responsibility for a safe delivery of the equipment.
1. Inspect the package for any physical damage.
2. Open the package.
3. Remove any packing material.
4. Inspect the unit for any physical damage.
5. Shake the unit with care, paying attention to any rattling loose parts that may suggest a concealed damage (some
noise due to moving cables is normal).
6. Check for any missing accessories.
When any damage is noticed to the merchandise, please notify customer service (see
claim with the carrier as noted below.
2.1 What To Do About Physical Damage
Record any evidence of physical damage or loss on the freight bill or receipt and have the carrier’s agent sign it. If you fail
to do so, the carrier may refuse to honor the damage claim. The carrier will supply you with any forms required to file such a
claim.
2.2 What To Do About Concealed Damage
Damage which is not apparent until the unit has been unpacked is considered concealed damage. The contents may have
been damaged due to rough handling even if there is no external evidence. If you should notice damage upon unpacking the
unit you should make a written request for inspection by the carrier’s agent within 10 days of the delivery date. Afterwards
file a claim with the carrier.
2.3 How To Return Equipment
section) for a Return Materials Authorization (RMA) number. You will need the
unit’s serial number, description of the problem, and some shipping information. We must receive the unit within thirty (30)
days from the date a RMA number is issued. If for any reason, you want to ship the unit 30 days after the RMA number has
been issued, you must obtain a new RMA number by calling customer service. Units received without an RMA number or
one with an expired RMA number will not be accepted by our receiving department.
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