13
ATTO Technology ExpressPCI FC 3321, 3322 and 3342 Installation and Operation Manual
5 Troubleshooting
This chapter contains solutions for the most common problems you might encounter. If you need
additional assistance, please refer to the ATTO Technology web site (www.attotech.com) or contact an
ATTO Technology authorized representative.
General suggestions
❖
Check each cable connection on every
device. Verify all cables are in proper
working condition. Loose or broken cables
are often the cause of errors or problems.
❖
Check that your Fibre Channel devices are
plugged into an AC outlet and are turned
on before you add power to your computer.
❖
If using an MIA, check to see it is operating
properly.
If the devices connected to the ATTO
ExpressPCI host adapter are not accessible:
1
Right-click
My Computer
and select
Properties
.
2
Select the
Hardware
tab and select
Device
Manager
.
3
If the ATTO ExpressPCI host adapter does
not appear under the SCSI and RAID
controllers, shut down and make sure the
ATTO ExpressPCI host adapter is properly
seated in the PCI slot (remove power from
the PC, remove its case, check the PCI slot,
replace the case, apply power).
4
Reload the driver.
5
If the adapter has been identified but there is
an exclamation point (!) on the listing, right
click on the listing and select
Uninstall.
Reboot system and repeat the installation
process. If problems persist, contact your
authorized ATTO Technology
representative.
❖
If the card has been recently re-flashed with
new firmware, the new Windows driver
must be installed. Follow the procedure in
Chapter 4.
❖
All of the external devices connected to the
host adapter should be identified. If they do
not appear in the
Device Manager,
the
external devices or connection may not be
working properly.
❖
For Intel-based PCs, check the computer
CMOS setup and verify that the PCI slots
are configured correctly. Procedures vary
greatly: refer to the manual supplied with
your system or call the computer supplier
for configuration assistance. Windows
2000 is a Plug-n-Play OS: be sure your
computer’s BIOS is set accordingly.
❖
If these do not solve the problem, re-flash
the host adapter and re-install the Windows
2000 driver.
Windows NT
❖
If using an Intel-based PC, Fibre Channel
drives should be booted up before the host
computer. If the PC is powered up before
the drives, the drives may not be visible to
Windows NT.
If the devices connected to ATTO ExpressPCI
host adapter are not accessible:
1
Open the
SCSI Adapters
utility in the
Control
Panel
under
Settings
.
2
Verify the ATTO ExpressPCI host adapter
64-bit PCI Fibre Channel host adapter
appears under the
Devices List
.
3
If it does not appear in the
Device List
,
verify
that the adapter is seated properly in the PCI
slot (remove power from the PC, remove its
case, check the PCI slot, replace the case,
apply power).
4
If it has been identified, click on the
Drivers
Tab
to see if the ATTO ExpressPCI host
adapter driver has been started. It will say
Started
in the right hand column of the
window. If the ATTO ExpressPCI host
adapter driver appears but is not started,
check on the device status. In the
Control
Panel
click on
Devices
and scroll down to
expresfc
. Click
Startup
button. Startup type
should be
Boot
. Click on
Hardware profiles
,
status should be
Enabled.
