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If you are having other issues with your receiver call us so we can help you out. If you want to
call us, please make sure that the internet connection is working, and you can access websites
using a regular PC. And make sure also the cables are properly connected and there is no
problem with the port or cable that runs between the router and the receiver.
Note: if you are having a choppy picture when trying to access all channels on your receiver, then
you might be experiencing network connectivity issues, to check this out, go to this website:
http://www.speedtest.net
and run the test there.
If you get a speed of less than 2 Mbps, then there is an issue with your internet connection, and
you need to check with your ISP to see if the problem is with your cable modem or router. Once
the issue has been resolved, then the picture should display normally and you should get a clear
and stable picture afterward.
14- Billing Questions
:
If you are having issues with a charge on your credit card that you think it might not be right, or
the improper amount charged, or any billing questions whatsoever, you should contact the
billing department immediately, billing department is available between 10 am till 7 pm Eastern
Time.
The Billing Department Contact Number is:
1-855-872-4788
You need to contact this number if your subscription expired, or if you are having trouble activating your
receiver or if your credit card information has expired.
When calling please have the following information ready:
-
Your Full Name
-
Your Receiver’s Serial Number located on activation window screen in section 18.
-
Your Receiver’s MAC Address (if required) located on activation window screen in section 18.
-
The Receiver serial number starts with XVxxxxx where the “X” is the digits on the receiver.
