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WIRELESS ROUTER ADSL
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Chapter 4
Troubleshooting
If the Wireless ADSL Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save you time and effort but if the
symptoms persist, then consult your service provider.
Problems Starting Up the Wireless ADSL Router
Problem
Corrective Action
None of the LEDs are
on when you turn on
the Wireless ADSL
Router.
Check the connection between the adapter and the ADSL
Firewall Router. If the error persists, you may have a
hardware problem. In this case you should contact technical
support.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of the
PVC connection failed.
Ensure that the cable is connected properly from the ADSL
port to the wall jack. The ADSL LED on the front panel of
the ADSL Firewall Router should be on. Check with your
VPI, VCI, type of encapsulation and type of multiplexing
settings are the same as what you collected from your
telephone company and ISP.
Reboot the Wireless Router ADSL. If you still have
problems, you may need to verify these variables with the
telephone company and/or ISP.
Problems with the LAN Interface
Problem
Corrective Action
Can’t ping any station
on the LAN.
Check the Ethernet LEDs on the front panel. The LED should
be on for a port that has a station connected. If it is off, check
the cables between your Wireless ADSL Router and the
station. Make sure you have uninstalled any software
firewall.