Welcome to Atlantic Broadband!
Atlantic Broadband Account Number
16 digit # that can be found on your monthly bill:
_________________________________________
Online Account Management
atlanticbb.com/my-services
View and pay your bill online plus much more. You must use your Atlantic Broadband account number
to sign up. At that time, you can select your own username and password.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
Atlantic Broadband Internet Service
You can get an atlanticbb.net email address when you sign up for Internet service or call us anytime
to set up a new email.
NOTE: This username and password can also be used to watch TV online.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
If you forget your email password or want to set up a secondary email address, go to
emailtools.atlanticbb.net.
WiFi
The initial network name and password can be found on the back or side panel of your
Atlantic Broadband wireless gateway. You can change this information if you wish.
In-home WiFi network name: __________________________________________________________
In-home WiFi network password: _______________________________________________________
Atlantic Broadband TV with TiVo Service
Our technician will provide this information when setting up your service.
Username: __________________________________________________________________________
Media Access Key: ___________________________________________________________________
DVR TSN #______________________—______________________ —_________________________
(Find on back panel of your TiVo)
Mini TSN # _____________________—______________________ —_________________________
Mini TSN # _____________________—______________________ —_________________________
Atlantic Broadband Phone Service
phonemanager.atlanticbb.net
Check your Voicemail online and review detailed call information with our Online Phone Manager. To set up,
use your Atlantic Broadband account number and passcode (CPNI), both found on your monthly bill statement.
Account password (CPNI password): ____________________________________________________
Voicemail password (last 4 digits of phone #): ____________________________________________
Have questions? We’re here to help.
Call us 24 hours a day, 7 days a week or check out our online support pages.
atlanticbb.com/support
888-536-9600
Guide
takes you
to the on-screen
program guide.
Press
Record
to
record the show you’re
watching, or to set up a
recording for a show
selected in the guide.
Press
On Demand
to go directly to Atlantic
Broadband On Demand.
The
A, B, C
buttons
set options and sort
and filter views. Look
for on-screen tips.
Replay
repeats the
last 8 seconds of the
show. Press and hold to
jump to the beginning
of a show.
Use the
Arrow
buttons to navigate the
TiVo menus. In live TV
or recordings, the
arrow buttons reveal
QuickView panels.
Press and hold the
Voice
button to issue
voice commands.
Use the
Thumbs Up
and
Thumbs Down
buttons to rate shows to
influence which shows
get recorded as TiVo
Suggestions.
Live TV
takes you to
Live TV.
On Demand &
DVR Controls
You can Play, Fast
Forward, Slow,
Rewind and Pause.
Advance
moves
forward in 30 second
increments; press and
hold to jump to the
end of the show.
Press the
Netflix
button to launch the
Netflix app.
Enter/Last
returns
to the last channel
viewed.
Clear
lets you
quickly delete shows
The
TiVo Button
takes you to the Home screen.
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