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Q: How to register my product?
There is no need to register your product. The product warranty requires that you keep your proof-
of-purchase (invoice, order confirmation) or receipt during the warranty period.
Q: What should I do to maintain my shredder?
Once a month, use shredder oil or a shredder sheet. Please see page 8. Proper maintenance helps to
prevent paper jams and prolong your shredder's life.
Q: Can my shredder handle paper clips and staples?
Yes it can. This machine can accept #1 or regular-sized paper clips. No jumbo paper clips or vinyl
coated (typically colored) paper clips. It can also accept standard size staples. It does not accept
heavy duty staples.
Q: Can I use a plastic bag or bin liner in my shredder?
Yes. Please follow the directions listed in the Maintenance section, on page 9.
Q: Who should I contact if I need a product support or warranty question/issue?
Please call 1-866-397-9075. Please have your sales receipt and your user manual handy
when you call.
TROUBLESHOOTING
FAQ
Please Call:
1-866-397-9075
for warranty service or product support.
Other: When parts are missing, damaged or you have any questions.
Q: Can I use aerosol lubricants or cooking/vegetable oil to lubricate my shredder?
Never use spray/aerosol lubricant or cooking/vegetable oil to lubricate shredder. Both of these
options cause shredded particles to stick together and they will remain stuck in the shredder blades.
Please only use shredder oil or shredder sheets. See the Maintenance section in this manual on
page 8 for more information. Spray/aerosol products may also cause a fire hazard when sprayed
on or near the shredder.
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