VE819 User Manual
25
Poor picture quality or
intermittent video
Check if the video resolution on your HDMI display is set
to 1080p, 1080i, 720p, 576p, or 480p resolution. Refer to
Supported Video and Audio Formats
Check that the distance between the Transmitter and
Receiver does not exceed 100 feet.
Solid structures (walls, panels, beams) between the
Transmitter and Receiver can affect signal quality. Con-
sider installing the units with the least amount of barriers
between them.
No audio
Check your display’s volume is not set to Mute.
Check your input source device’s audio volume has
been enabled. Adjust the volume accordingly.
Ensure the bit rate of audio from the source device is
supported (refer to page 23).
IR Remote Control
cannot control input
source device.
Check where is IR sensor is located on the input source
device. Make sure that the IR Blaster Extender Sensor is
close aligned to the input source device’s IR sensor.
Change the IR Blaster Extender frequency to meet the
input source device’s requirement.
No 3D video output
Check that the connected HDMI displays on the Trans-
mitter and Receiver can support 3D video format.
Turn off 2D HDTV mode on your HDMI display (that sup-
ports 3D video format) and reboot the display. Set the
input source device to 3D video format output for the 3D
display.
Check the video output setting of the input source device
(ex. Blu-ray Disc, PS3..etc.) supports 3D video format.
Ensure the 3D format timing from the input source
device is supported (refer to page 23).
Problem
Resolution
