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ATEN ALTUSEN KM0216 User Manual Download Page 7

KM0216 / KM0432 User Manual

vii

Chapter 6.

The Firmware Upgrade Utility

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Before You Begin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Performing the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Starting the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Upgrade Failed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Firmware Upgrade Recovery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Rack Mounting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

International. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
OSD Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Supported KVM Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Computer Connection Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

KM0216 Daisy-chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
KM0216 Cascade to KH88  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
KM0432 Daisy-chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
KM0432 Cascade to KH88  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Clear Login Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Sun Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

km0216-0432.book  Page vii  Wednesday, April 14, 2010  3:17 PM

Summary of Contents for ALTUSEN KM0216

Page 1: ...Matrix KVM Switch KM0216 KM0432 User Manual www aten com km0216 0432 book Page i Wednesday April 14 2010 3 17 PM...

Page 2: ...ul interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the ins...

Page 3: ...and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software T...

Page 4: ...ow the installation and operation procedures carefully to prevent any damage to the switch or to any other devices on the KM0216 KM0432 installation Features may have been added to the KM0216 KM0432 s...

Page 5: ...s 4 Cables 4 Operating Systems 5 Front View 6 Rear View 8 Chapter 2 Hardware Setup Overview 11 Before you Begin 11 Stacking and Rack Mounting 12 Stacking 12 Rack Mounting Front 13 Rack Mounting Rear 1...

Page 6: ...llation 36 OSD Main Screen Headings 37 OSD Navigation 37 OSD Functions 38 F1 GOTO 38 F2 LIST 39 F3 SET 40 F4 ADM 42 F5 SKP 46 F6 BRC 46 F7 SCAN 47 F8 LOUT 47 Chapter 4 Keyboard Port Operation Hotkey P...

Page 7: ...s 63 General 63 Rack Mounting 65 Technical Support 66 International 66 North America 66 Specifications 67 OSD Factory Default Settings 68 Supported KVM Switches 68 Computer Connection Tables 69 KM0216...

Page 8: ...tion and explains some basic operating procedures Chapter 3 OSD Operation provides detailed information for configuring and controlling your installation using the KM0216 KM0432 s intuitive mouse driv...

Page 9: ...mple Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential...

Page 10: ...KM0216 KM0432 User Manual x This Page Intentionally Left Blank km0216 0432 book Page x Wednesday April 14 2010 3 17 PM...

Page 11: ...es to control any combination of PS 2 USB or Sun computers The RJ 45 port connectors combined with Auto Signal Compensation ASC allow signals to travel up to 500 feet 150 meters away and still maintai...

Page 12: ...enient computer selection via intuitive hotkey combinations or On Screen Display OSD menus Auto sensing of station s position on daisy chain installations OSD and front panel LED indicates station s p...

Page 13: ...are required to connect consoles to the KM0216 KM0432 They provide flexibility for your installation by allowing PS 2 and USB interfaces to be mixed and matched at the console side The console module...

Page 14: ...rs to be attached to the KM0216 KM0432 The KVM adapter cables currently available are listed in the table below Contact your dealer for details Cables One or more of the following cables are required...

Page 15: ...s 95 and higher Linux RedHat 6 0 and higher SuSE 8 2 and higher Mandriva Mandrake 9 0 and higher UNIX AIX 4 3 and higher FreeBSD 3 51 and higher Sun Solaris 8 and higher Novell Netware 5 0 and higher...

Page 16: ...KM0216 KM0432 User Manual 6 Front View KM0216 KM0432 1 2 3 4 5 1 2 3 4 5 km0216 0432 book Page 6 Wednesday April 14 2010 3 17 PM...

Page 17: ...ingle Station installation see page 16 or the First Station on a Daisy chained installation see page 21 the KM0216 KM0432 has a Station ID of 01 On a Daisy chained installation the KM0216 KM0432 auto...

Page 18: ...KM0216 KM0432 User Manual 8 Rear View KM0216 KM043 1 3 7 6 2 4 5 1 3 7 6 2 4 5 km0216 0432 book Page 8 Wednesday April 14 2010 3 17 PM...

Page 19: ...hain Out port The Chain In port is not used on the Master First Stage unit 4 Grounding Terminal The grounding wire used to ground the unit attaches here 5 Firmware Upgrade Port The Cat 5 cable that tr...

Page 20: ...KM0216 KM0432 User Manual 10 This Page Intentionally Left Blank km0216 0432 book Page 10 Wednesday April 14 2010 3 17 PM...

Page 21: ...r each computer The console modules and KVM adapter cables are listed in the Cables section on page 4 Consult your dealer to find out which console modules and KVM adapter cables best fit your needs B...

Page 22: ...w use a KM0432 for the examples Since the KM0216 installation is essentially the same as that of the KM0432 except for having fewer ports if you are setting up a KM0216 installation you can simply fol...

Page 23: ...t of the unit 2 Use the M3 x 8 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting brackets into the sides at the front of the unit Continues on next page Phillips...

Page 24: ...ed from previous page 3 Place the switch in the rack Position it so that the holes in the mounting brackets line up with those in the rack Secure the mounting brackets to the rack km0216 0432 book Pag...

Page 25: ...r of the unit 2 Use the M3 x 8 Phillips head hex screws supplied with the rack mounting kit to screw the rack mounting brackets into the sides at the rear of the unit Continues on next page Phillips h...

Page 26: ...k Secure the mounting brackets to the rack Grounding To prevent damage to your installation it is important that all devices are properly grounded Use a grounding wire to ground the KM0216 KM0432 by c...

Page 27: ...Category 5 shielded twisted pair STP cable Repeat Steps 1 and 2 for all consoles that you wish to connect 3 Connect the KVM adapter cable to the computer Plug the connectors on the KVM adapter cable i...

Page 28: ...ts several console module and KVM adapter cable types See Requirements page 3 and KVM Adapter Cable Installation Diagrams page 20 for details 2 by AT EN P S 2 C P U M O D U LE M O D E L N O K A 91 20...

Page 29: ...Chapter 2 Hardware Setup 19 Console Installation Diagrams CON SOLE CON SOLE KA9222 KA9272 km0216 0432 book Page 19 Wednesday April 14 2010 3 17 PM...

Page 30: ...User Manual 20 KVM Adapter Cable Installation Diagrams KA9120 by ATEN LINK KA9131 by ATEN LINK KA9140 SERIAL TERMINAL KA9130 by ATEN LINK by ATEN LINK KA9170 km0216 0432 book Page 20 Wednesday April 1...

Page 31: ...nvolves using the KVM ports of a Parent KVM switch one that is above a switch linked down from it to connect to a Child KVM switch With numerous Child switches linked down from the parent the effect i...

Page 32: ...consoles on this switch follow the procedure described for the Single Stage Installation on page 16 4 Use KVM adapter cables see Cables page 4 to connect any available KVM port on the KM0216 KM0432 t...

Page 33: ...Diagram Console Module Console Module This product supports several console module and KVM adapter cable types See Requirements page 3 and KVM Adapter Cable Installation Diagrams page 20 for details k...

Page 34: ...KM0432 allow all of the separate switch OSDs to be integrated so that when the KM0216 KM0432 consoles bring up the OSD it lists all of the computers connected to all of the units In a full cascade 12...

Page 35: ...ug it into an AC source 5 Repeat this procedure for any additional Second Stage units you are installing 6 Power on the KM0216 KM0432 then power on the Second Stage unit s 7 After all the KVM switches...

Page 36: ...ll of the ports on all of the switches on the entire installation The two or four consoles belonging to each of the Slave units can access and control all of their own ports and all of the ports on al...

Page 37: ...Diagram KA9120 KA9120 KM0432 KM0432 KH88 KH88 This product supports several console module and KVM adapter cable types See Requirements page 3 and KVM Adapter Cable Installation Diagrams page 20 for d...

Page 38: ...f the internal Cat 5e and Cat 6 wiring built into most modern commercial buildings Note Although the KM0216 KM0432 supports legacy Cat 5 wiring the performance and video quality may degrade over longe...

Page 39: ...oblem restart the computers that have the problem Powering Off and Restarting Powering off the KM0216 KM0432 does not affect the computers attached to it When you restart the KM0216 KM0432 you will re...

Page 40: ...the front panel Station ID LED The Port Number reflects the port on the KM0216 KM0432 Station that the computer is connected to The Station Number precedes the Port Number Note Station numbers from 1...

Page 41: ...and allows two or four actual operators to access the switch simultaneously Operator profiles specify the rights assigned to particular operators Theoretically one operator can use the same operator p...

Page 42: ...Access rights are given by the Super Administrator or Administrator with the USER BUS AUTHORIZATION function see page 45 The operators on Slave KVMs can only access computers on their segment This inc...

Page 43: ...up the OSD Main Screen tap Scroll Lock twice Note Scroll Lock is the default OSD hotkey You can optionally change the Hotkey to the Ctrl key see OSD HOTKEY page 40 for details The login dialog box ap...

Page 44: ...tarts in List view with the highlight bar at the same position it was in the last time it was closed 3 Only the ports that have been set accessible by the Administrator for the currently logged in Use...

Page 45: ...ill show every port including those from cascaded switches connected to the KM0216 KM0432 Any switches or computers added to disconnected from or rearranged in the installation will be detected and th...

Page 46: ...ted and the port list will be automatically updated To list the ports of another daisy chained switch in the installation use the F1 GOTO function see page 38 to select the other station Note When lis...

Page 47: ...Main Screen the screen will scroll To access a port double click it or move the highlight bar to it and then press Enter After performing any action you automatically return to the previous menu Headi...

Page 48: ...iven in the sections that follow F1 GOTO GOTO allows you to switch directly to a port or daisy chained KVM either by keying in the port s Name Port ID or Station ID To use the Name method key in 1 key...

Page 49: ...that it is the currently selected one Choice Meaning ALL Lists the ports on the installation See Single Stage Installation page 34 Cascaded Installation page 35 and Daisy chain Installation page 36 fo...

Page 50: ...en you Log out of the OSD see F8 LOUT page 47 If you shut down the KM0216 KM0432 without first logging out your changes are discarded The settings are explained in the following table Continues on nex...

Page 51: ...hich computers will be accessed under Skip Mode see F5 SKP page 46 and Auto Scan Mode see F7 SCAN page 47 Choices are ALL All the Ports which have been set Accessible see SET ACCESSIBLE PORTS page 44...

Page 52: ...o set Usernames and Passwords 1 One Super Administrator one Administrator and four User pass words can be set 2 After you key in a name for the Super Administrator Administrator or User a screen that...

Page 53: ...Spacebar Case does not matter the OSD displays the Port Name in all capitals no matter how they were keyed in 3 When you have finished editing press Enter to have the change take effect To abort the c...

Page 54: ...hrough the choices F Full access V View Only or blank No access Repeat until all access rights have been set then press Enter The default is F for all users on all Ports Note A blank setting means tha...

Page 55: ...cle through the choices F Full access V View Only or blank No access Repeat until all access rights have been set then press Enter The default is blank No Operators have access rights to other Station...

Page 56: ...icate so While Skip Mode is in effect the console will not function normally You must exit Skip Mode in order to regain control of the console To exit Skip Mode press Spacebar or Esc F6 BRC F6 is a Su...

Page 57: ...d under Auto Scan Mode While Auto Scan Mode is in effect the console will not function normally You must exit Auto Scan Mode in order to regain control of the console While you are in Auto Scan Mode y...

Page 58: ...KM0216 KM0432 User Manual 48 This Page Intentionally Left Blank km0216 0432 book Page 48 Wednesday April 14 2010 3 17 PM...

Page 59: ...convenient and more efficient to use the OSD The KM0216 KM0432 provides the following Hotkey Port Control features Selecting the Active Port Auto Scanning Skip Mode Switching Invoking Hotkey Mode All...

Page 60: ...tions that follow can be input Pressing Esc or Spacebar exits HKM Selecting the Active Port Each KVM port is assigned a Port ID see Port ID Numbering page 30 You can directly access any computer on th...

Page 61: ...ration setting of the OSD F3 SET function see SCAN DURATION page 41 You can change the scan interval before activating Hotkey Auto Scanning if you wish with the following Hotkey combination 1 Invoke H...

Page 62: ...continue scanning after a brief stop Pausing is more convenient than Exiting Auto Scan Mode completely This is because when you Resume scanning after Pausing you start from where you left off On the o...

Page 63: ...can keep on skipping by pressing the Arrow keys You don t have to use the Num Lock combination each time you want to skip While Skip Mode is in effect ordinary keyboard and mouse functions are suspend...

Page 64: ...ets the Auto Scan interval to n seconds where n is a number from 1 255 A Invokes Auto Scan Mode When Auto Scan Mode is in effect press P or left click the mouse to pause Auto Scanning When Auto Scanni...

Page 65: ...sted in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Mac Keyboard Shift Shift Ctrl Ctrl Ctrl 1 Ctrl 2 Ctr...

Page 66: ...ctions are shown in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Sun Keyboard Ctrl T Stop Ctrl F2 Again C...

Page 67: ...the firmware upgrade do the following 1 From a computer that is not part of your KVM installation go to our Internet support site and choose the model name that relates to your device to get a list of...

Page 68: ...t not the stations on your KVM installation 5 From the console of your KVM switch bring up the OSD see page 33 and select the F4 ADM function 6 Scroll down to FIRMWARE UPGRADE Press Enter then press Y...

Page 69: ...double clicking the file icon or by opening a command line and keying in the full path to it The Firmware Upgrade Utility Welcome screen appears 2 Read and Agree to the License Agreement enable the I...

Page 70: ...be upgraded are displayed in the Device List panel click Next to start the upgrade If you enabled Check Firmware Upgrade the Utility compares the device s firmware level with that of the upgrade files...

Page 71: ...grade is successful the background behind the device group name changes to pink to indicate so if a member of a device group fails to upgrade successfully the background behind the device group name c...

Page 72: ...covery If the firmware upgrade procedure is unnaturally aborted due to a power outage for example the switch that was being upgraded at the time may become inoperable and may be incapable of accepting...

Page 73: ...Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be operated from the type of power source indicated on the...

Page 74: ...ied service personnel If the following conditions occur unplug the device from the wall outlet and bring it to qualified service personnel for repair The power cord or plug has become damaged or fraye...

Page 75: ...ending a device from the rack Use caution when pressing the device rail release latches and sliding a device into or out of a rack the slide rails can pinch your fingers After a device is inserted int...

Page 76: ...operations that led up to the error Any other information you feel may be of help Email Support support aten com Online Support Technical Support http support aten com Troubleshooting Documentation So...

Page 77: ...Black Out 1 x HPDB 50 Female Black F W Upgrade 1 x RJ 45 Female Power 1 x 3 prong AC Socket Switches Reset 1 x Semi recessed Pushbutton Power 1 x Rocker F W Upgrade 1 x Slide LEDs On Line Selected 16...

Page 78: ...Upper Left Corner Port ID Display Duration 3 Seconds Port ID Display Mode The Port Number plus the Port Name Scan Duration 5 Seconds Scan Skip Mode All Screen Blanker 0 Disabled Hotkey Command Mode En...

Page 79: ...rol KM0216 Daisy chain KM0216 Cascade to KH88 KM0216s Computers 1 1 16 2 17 32 3 33 48 4 49 64 5 65 80 6 81 96 7 97 112 8 113 128 KVMs Computers KVMs Computers 1 16 23 9 72 79 2 23 30 10 79 86 3 30 37...

Page 80: ...ters KVMs Computers 1 32 39 9 88 95 17 144 151 25 200 207 2 39 46 10 95 102 18 151 158 26 207 214 3 46 53 11 102 109 19 158 165 27 214 221 4 53 60 12 109 116 20 165 172 28 221 228 5 60 67 13 116 123 2...

Page 81: ...n the mainboard 4 Replace the power cord and power on the Matrix KVM Switch The following message appears on the LCD display USERNAME AND PASSWORD INFORMATION HAS BEEN CLEARED PLEASE POWER OFF THE SWI...

Page 82: ...2 Connector Pin Assignments The following table lists the pin assignments for the KA9140 D sub 9 pin RS 232 connector Pin Description 1 2 TXD 3 RXD 4 5 GND 6 DTR 10V 7 CTS 8 RTS 10V 9 km0216 0432 book...

Page 83: ...sers When I emulate the Sun keyboard I can t go into OK Mode Stop A To go into OK Mode use the following key sequence 1 Press and release Ctrl 2 Press and hold T 3 Press and hold A 4 Release T and A t...

Page 84: ...owing commands setenv output device screen r1024x768x60 reset all Under XWindow 1 Open a console and issue the following command m64config res 1024x768x60 2 Log out 3 Log in Video display problems wit...

Page 85: ...repair by anyone other than ALTUSEN This warranty does not cover products sold AS IS or WITH FAULTS IN NO EVENT SHALL ALTUSEN S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FURTHER ALTUSEN SHALL NO...

Page 86: ...KM0216 KM0432 User Manual 76 km0216 0432 book Page 76 Wednesday April 14 2010 3 17 PM...

Page 87: ...Module 3 11 CPU module See KVM adapter ca ble D Daisy chaining 21 Desktop Mounting 12 E Edit Port Names 43 Expansion Cascading 24 Daisy chaining 21 Daisy chaining Plus Cascading 26 F F1 GOTO 38 F2 LIS...

Page 88: ...Default Settings 68 Functions 38 Hotkey 40 Logout 47 Main Screen 34 Main Screen Headings 37 Navigation 37 Overview 33 P Password 42 Pause 47 Port Names 43 Selection 29 Port ID Display Duration 41 Disp...

Page 89: ...cations 67 Stacking 12 Station IDs 22 Station Positions Switching 29 Sun Systems Troubleshooting 74 Switching Station Positions 29 System Requirements Cables 4 T Technical Support 66 Telephone support...

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