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IPPBX IP4G User Manual

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ATCOM TECHNOLOGY CO., LIMITED

Voice Menu Name

Name of the Voice Menu

Voice Menu Number

Extension number of the voice menu, dial it to get into the voice menu

Key Timeout

How long for IPPBX

to wait user’s input

Repeat Count

How many times to play prompt

Allow Dialing of Other Extensions

Allow dialing local extensions

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Summary of Contents for IPPBX IP4G

Page 1: ...IPPBX IP4G User Manual For Firmware Version V3 0 2013 12 11...

Page 2: ...nsions and make interior calls 10 3 1 VOIP extensions 10 3 2 1 Add new extensions 10 3 2 2 Modify extensions 14 3 2 Register onto IPPBX with your IP phone 14 3 3 Extensions Status 15 3 4 Feature Codes...

Page 3: ...alls to from GSM network 32 6 1 Make sure GSM modules are installed 32 6 2 Make outbound calls 33 6 3 Make inbound calls 34 7 Inbound Call Control 36 7 1 Time Interval 36 7 2 Hunt Ring Group 37 7 3 Qu...

Page 4: ...VPN 55 10 System Settings 56 10 1 Change Password 56 10 2 Auto Provisioning 56 10 2 1 Auto Provisioning 56 10 2 2 Configured Phones 57 10 2 3 Unconfigured Phones 59 10 2 4 Upload Phone Configure 59 1...

Page 5: ...With IP4G company with branch offices in different countries can be easily combined together to work like a virtual single office through internet Hardware Specifications CPU 400MHz Blackfin 533 Chip...

Page 6: ...5 255 255 0 There are two network interfaces WAM and LAN in IP4G it can be used as a router WAN port connects Internet and LAN port connects local network Internet WAN Ext 6001 192 168 10 3 Ext 6002 1...

Page 7: ...need to appoint an IP address for your PC for example 192 168 1 3 2 Login IPPBX as administrator via WEB GUI User admin Password atcom NOTE Language option will be accomplished in future versions cur...

Page 8: ...th username and password 2 3 LAN Settings DHCP Yes IPPBX will get an IP address from DHCP server Not recommended No Configure IP address manually for LAN Default is NO NAT Yes IPPBX will act as a rout...

Page 9: ...e 2 4 DHCP Server The Dynamic Host Configuration Protocol DHCP is a network protocol used to configure devices that are connected to a network known as hosts so they can communicate on that network us...

Page 10: ...ll be assigned to DHCP client Lease Time The amount of time the address is leased for DHCP client When the lease is up it either renews or gets a new address NOTE All the network settings will take ef...

Page 11: ...IP IAX Account that allows an IP Phone or an IP SoftPhone client to register on IPPBX It can be created modified deleted one by one or in batch 3 2 1 Add new extensions a Add single extension Click to...

Page 12: ...herwise IPPBX will not detect the users input correctly during a call Auto means IPPBX will match anyone of them according to the setting of SIP phone Transport The transplant protocol type for VoIP d...

Page 13: ...Codes General the two extensions must be in a same pickup group IPPBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others...

Page 14: ...M Basic 2 M Regular 3 M Privileged 4 M Super 5 M NOTE If you have set System Settings External Storage and set Move Files Created Before 0 days ago This storage limitation will be of no use DND Do not...

Page 15: ...ity of IPPBX Set trusted IP xx xx xx xx 255 255 255 255 for example 192 168 1 160 255 255 255 255 Set trusted network xx xx xx xx subnet mask for example 192 168 1 0 255 255 255 0 b Click to add multi...

Page 16: ...on the phone Ringing The extension is ringing Hold The extension is on hold Unavailable The extension is not registered and unreachable NOTE If this page response slowly please be patient to wait the...

Page 17: ...below 1 Phone A call B B answers the call 2 B presses feature code 3 and C s number to transfer the call to C 3 If C answers B s call B can talk to C and A is on hold 4 If Phone B hangs up A will talk...

Page 18: ...uld be like below 1 A dial Intercom code B s extension nubmer 2 If Phone B supports page intercom it will answer the call automatically 2 Call Park It allows a person to park a call on IPPBX and conti...

Page 19: ...e call forward When No Answer function Call Forward to Number Set the destination for call forward to number by dialing 74 default code can be changed if the number is not set yet dial 74 number to se...

Page 20: ...tension to achieve Voicemail to Email function 2 Voice Mail Setting Max Messages This limits the number of messages in a voicemail folder The maximum value is 9999 hard coded and the default 100 When...

Page 21: ...caller will be prompted to press 5 before leaving a message 3 6 Conference Allows participants dial into a virtual meeting room from their own phone support up to 20 participants Conference Room Exte...

Page 22: ...x Call Duration This defines the maximum amount of time in seconds for a interior call 0 means no limit default is 6000s Music On Hold This define which Music on hold is used when transfer call park o...

Page 23: ...ider Hostname IP Hostname or IP of your VoIP provider SIP default port is 5060 and IAX default port is 4569 Account Name The username that your service provider configured Authuser The username that y...

Page 24: ...for this trunk Call Recording Check this option to record all exterior calls made by this trunk User can check the recordings with record account password is the same with admin Advance Configuration...

Page 25: ...Trunk Status After creating trunk go to System Status Trunk Status to check the SIP trunk Status make sure it s registered Do not set DOD The other end of the trunk will show original interior extensi...

Page 26: ...the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9...

Page 27: ...inbound calls Go to PBX Settings Inbound Routes click to add an inbound route 1 General Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no...

Page 28: ...inbound route apply 4 Path Set the destination for incoming calls If Extension is set this option will not take effect 5 Fax Detection Configure if detecting faxes in this inbound route NOTE Please ch...

Page 29: ...Trunks Click to add a new service provider Type Trunk type SIP IAX Provider Hostname IP Hostname or IP of your VoIP provider SIP Trunk default port is 5060 and IAX Trunk default is 4569 Provider Name...

Page 30: ...vider Status After setting service provider in the other PBX the status will become to Registered 5 3 Make outbound calls Go to PBX Settings Outbound Routes click to add an outbound route The setting...

Page 31: ...ere is no inbound route set two IPPBXes can communicate with each other however we can make it more functional with setting DID to those differ from local extensions Example 1 DID Extension Make calls...

Page 32: ...mple 2 DID Path Forward calls to other applications DID 6600 Path Ring Group Extensions from other end can dial local extensions directly besides they can dial 6600 to reach the destination set in Pat...

Page 33: ...COM TECHNOLOGY CO LIMITED 6 Make outbound inbound calls to from GSM network 6 1 Make sure GSM modules are installed If there are GSM modules installed in your IPPBX IPPBX configures GSM Trunk automati...

Page 34: ...ng numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means...

Page 35: ...extensions which can dial out with this outbound route In my case only 6000 6001 can prefix 9 to dial out Outbound Trunk Selection Select trunks which calls are forwarded out through If there are mor...

Page 36: ...destination for incoming calls 5 Fax Detection Configure if detecting faxes in this inbound route NOTE Please choose IVR as the destination above before configure fax detection recommended Destinatio...

Page 37: ...IPPBX IP4G User Manual 36 ATCOM TECHNOLOGY CO LIMITED 7 Inbound Call Control 7 1 Time Interval Set the Time Interval for inbound route...

Page 38: ...sion that rings a group of phones simultaneously one by one stopping until any one of them is picked up Ignore Call Forward By default if there is call forward enabled in IP phone IPPBX will call that...

Page 39: ...me in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for IPPBX ring the agents RingAll Ring all available agents simultaneously un...

Page 40: ...aiting in the queue to dial a key to go to other destination 6 Failover Destination This define the failover destination for callers when the max wait time is up 7 Others Music On Hold Select Music On...

Page 41: ...HNOLOGY CO LIMITED 7 4 IVR Callers are presented with a recorded menu and respond by selecting a digit or in some cases by entering an extension number The automated attendant eliminates the need for...

Page 42: ...Name of the Voice Menu Voice Menu Number Extension number of the voice menu dial it to get into the voice menu Key Timeout How long for IPPBX to wait user s input Repeat Count How many times to play p...

Page 43: ...llows someone calling in from outside to obtain an internal system dialtone and dial out as if a local extension 1 General DISA Name A name for the DISA PIN When caller get into the DISA this password...

Page 44: ...ed so there is no long distance call fees 7 6 Call Back A callback will hang up on the caller and then call them back directing them to the selected destination This is useful for reducing mobile phon...

Page 45: ...IPPBX IP4G User Manual 44 ATCOM TECHNOLOGY CO LIMITED 2 Set inbound route for GSM trunk...

Page 46: ...6003 after 6003 answer the call IPPBX dial caller and bridge them 7 7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings it let two ends connecting to IPPBX with trun...

Page 47: ...2 through SIP trunk 7 7 2 SIP trunk to GSM trunk 1 Set outbound route for GSM trunk 2 Set Inbound route for SIP trunk Service Provider Since service provider is more flexible here we use Service Provi...

Page 48: ...phone Dahdi phone and or just about any other type of phone dialplan This file contains the dial plan of Asterisk the master plan of control or execution flow for all of its operations It controls ho...

Page 49: ...which IPPBX is listening to Enable TCP Enable TCP protocol for SIP TCP Port Set the SIP port TCP which IPPBX is listening to Registration Subscription Time Max Maximum duration in seconds of a SIP reg...

Page 50: ...ecommended for production environments Use External IP instead External Refresh Interval How often to refresh External Host if used NAT Mode Global NAT settings Affects all peers and users is used whe...

Page 51: ...Default is 60 seconds Max Registration Time Maximum duration in seconds of a IAX2 registration Default is 1200 seconds 8 Audios 8 1 Music On Hold Manage audio files for Music On Hold the format should...

Page 52: ...er settings can be found in Chapter 2 All network settings will take effect immediately when you save the change 9 1 Web Access Choose the web access protocol and port for web server here HTTP and HTT...

Page 53: ...0000 IP Set source IP of connection Format of IP IP mask For example 192 168 1 156 255 255 255 255 for IP 192 168 1 156 216 207 245 47 255 255 255 255 for IP 216 207 245 47 192 168 1 156 255 255 255 0...

Page 54: ...led per second 4 SIP Defense Limit connections to SIP port from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for connection SIP Packets The maximum pa...

Page 55: ...s if there are no other rules defined 6 Firewall Setting Example 9 3 Port Forwarding When IPPBX works as a router it can forward connections to WAN to a device connected to LAN network For example use...

Page 56: ...t com 9 5 VLAN A VLAN Virtual LAN is a logical local area network LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations Both WAN and LAN support 2 V...

Page 57: ...it will take effect immediately 10 2 Auto Provisioning IPPBX can only configure ATCOM AT8XX serials IP phone via DHCP TFTP way and SIP Subscribe Notify way Make sure your AT8XX IP phone is using the l...

Page 58: ...automatically if the phonebooks are configured in this way 2 Ring Tone You can upload a Ring Tone before auto provision which will be provisioned to the IP phone when using auto provision feature to...

Page 59: ...all Waiting Enable or Disable Call Waiting Auto Answer Enable or Disable Auto Answer Phone book Enable or Disable Phone book update If this option is checked you must add or upload phone book first Ri...

Page 60: ...tion in the pop up window 10 2 4 Upload Phone Configure Click Upload a file and choose the configure file of IP phone in the popup window NOTE the file format must be xml 10 3 Date Time Set the date a...

Page 61: ...hour min second 1 month 12 0 mday 31 0 wday 7 month mday wday means the first wday coming after month mday for example start 4 1 7 0 0 0 end 10 31 7 0 0 0 save 1 means IPPBX time from the first Sunday...

Page 62: ...Password Password for the account if there is no password required leave it blank Backup Period How often PBX move its voicemail call recording CDR data to PC Move Files Created Before days ago Choos...

Page 63: ...em from local PC It will reset IPPBX to factory default settings by default 2 TFTP Upload them from TFTP server the Kernel Application must be located in base directory of TFTP server Choose Reset Con...

Page 64: ...backup file can be uploaded from local PC Backup will be used after IPPBX reboot It can t be used for different product models 10 7 Reboot Reset Reboot or Reset IPPBX You need to choose the product m...

Page 65: ...he Call Detail Records the operation for it can be search delete and download 1 Search Users can search the records they needs according to Source Destination and or Time 2 Delete IPPBX supports two d...

Page 66: ...lways used to capture packets for technician Users could specify the destination IP address and port to get the packets IP Specify the destination IP address to get the packets Port Specify the destin...

Page 67: ...Extensions management settings to allow this extension to login its own web interface 2 Enter the IP of PBX in the browser 3 Login with extension number Voice Mail Access PIN Code as username password...

Page 68: ...IPPBX IP4G User Manual 67 ATCOM TECHNOLOGY CO LIMITED 3 CDR Checking Users can check their CDR here 4 Personal Settings Users can set voice mail voice mail to email follow me ring timeout here Finish...

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