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AT&T Velocity 3, User Manual

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AT&T Velocity 3 User Manual Download Page 51

51

Troubleshooting

Check below for solutions to common problems you may experience .

Problem

Possible solutions

The device cannot 
connect to the 
mobile hotspot

• 

Restart the mobile hotspot .

• 

Restart the device you want to connect (laptop, 
smartphone, etc .) .

• 

Confirm the Wi-Fi network name (SSID) and password 
(KEY) and establish a new connection to the mobile 
hotspot .

The device is 
connected to the 
mobile hotspot 
but cannot 
access the 
internet

• 

Check the signal strength and network indicator on 
your device’s home screen and confirm the hotspot 
has network coverage in the area .

• 

Make sure your SIM card is active and properly 
installed . See 

“Install the SIM card” on page 8

 .

• 

Check to see if Cellular Data is enabled in the AT&T 
Wi-Fi Manager . See 

“Mobile data” on page 34

 .

Download and/
or upload speeds 
are slow

• 

Check the signal strength on your device’s display 
home screen . A low signal strength can indicate a 
weak connection to the network in your area .

• 

Please make sure your device is in close range to the 
mobile hotspot to optimize the Wi-Fi connection .

Summary of Contents for Velocity 3

Page 1: ...1 AT T Velocity 3 User Guide DOC20210105...

Page 2: ...mobile hotspot 11 Check the wireless signal 11 LCD display screen 12 Home screen 12 Other main screens 14 Wi Fi Info screen 15 Messages screen 16 Notifications screen 16 Device Info screen 17 AT T Wi...

Page 3: ...evices 27 Wi Fi 28 Messages 33 Networking 34 Mobile data 34 DHCP 34 DMZ 36 Port forwarding 36 MAC IP Port filtering 38 VPN passthrough 40 Security level 41 Parental control 42 System 44 Date time 44 A...

Page 4: ...portant health information and safety precautions 55 Electrical safety 55 Safety precautions for proper grounding installation 55 Safety precautions for power supply unit 56 Protect your device 63 FCC...

Page 5: ...explain how best to use this guide to get the most out of your mobile hotspot Before using your mobile hotspot Read the Safety Information Guide that came with your device thoroughly for proper usage...

Page 6: ...your mobile hotspot Power Navigation button LCD home screen WPS button Factory reset button Micro USB charging port Back removal notch Note Your mobile hotspot s screens are subject to change This us...

Page 7: ...screen View information and access features of your mobile hotspot Micro USB charging port Connect the included charger for charging Connect a micro USB cable for tethering sold separately WPS button...

Page 8: ...nstall the SIM card A SIM card is pre inserted If the SIM card needs to be replaced follow the below steps 1 Gently remove the back cover via the notch indicated by the arrow Back removal notch 2 Take...

Page 9: ...replacement SIM by pressing down on the clip and sliding the SIM card into the SIM slot with the gold contacts facing downward and the cut corner on the bottom left Note A SIM card is pre inserted and...

Page 10: ...ly around sides and all four corners until it snaps into place Charge your mobile hotspot 1 Connect the micro USB end of the included charger into the micro USB charging port located at the bottom of...

Page 11: ...obile hotspot Check the wireless signal Wait a few seconds for the signal strength icon to display on the screen which will confirm that your device is connected to the cellular network Confirm signal...

Page 12: ...ications indicator Number of connected devices Press the Power Navigation button one time to scroll through the main screens Note Display screen will timeout after 1 minute of inactivity to save power...

Page 13: ...ngth indicator Indicates the signal strength More signal bars indicates higher signal strength Battery indicator Show battery status White High Yellow Medium Red Low or no charge Charging Lightning bo...

Page 14: ...gation button one time to scroll through the main screens Other main screens Press the Power Navigation button one time to scroll through the main screens press it two times to access the details of e...

Page 15: ...the AT T Wi Fi Manager see Changing Wi Fi network name and password on page 22 2 4 GHz Wi Fi Info or 5 GHz Wi Fi Info Network name and password Press two times Your mobile hotspot does not simultaneou...

Page 16: ...last screen of the latest message press the Power Navigation button one time to view the next unread message To view or delete the previous read messages go to the AT T Wi Fi Manager see Messages on p...

Page 17: ...vigation button one time to view the next screen of the current notification From the last screen of the latest notification press the Power Navigation button one time to view the next unread notifica...

Page 18: ...ess field of your device 3 Log in using the default AT T Wi Fi Manager login password printed on the device label located underneath the battery of your mobile hotspot Access the AT T Wi Fi Manager vi...

Page 19: ...information Display general device information see Device information on page 26 Connected devices View devices currently connected to your mobile hotspot and block unblock Wi Fi devices from connecti...

Page 20: ...Fi on Messages Green Unread message s Red Inbox full Blank No unread messages Battery level Green High Yellow Medium Red Low or no charge Charging Lightning bolt icon Logout Language selector English...

Page 21: ...en the Wi Fi network manager on your Wi Fi enabled device that you would like to connect to your mobile hotspot 2 Find and select the Wi Fi network name SSID e g ATT WIFI XXXXXX shown on your mobile h...

Page 22: ...DIT to change your network name and password 5 Click SAVE APPLY Note You will need to reconnect any connected Wi Fi enabled devices to the hotspot after updating any credentials Your mobile hotspot do...

Page 23: ...screen You can hide them using the AT T Wi Fi Manager 1 Log into the AT T Wi Fi Manager 2 Select Wi Fi 2 4 GHz Wi Fi or 5 GHz Wi Fi 3 Click EDIT button 4 Uncheck the checkbox beside Show network name...

Page 24: ...le hotspot will display WPS success when the connection has been successfully established Connect via USB Tethering You can also connect your Wi Fi enabled device to the mobile hotspot using a micro U...

Page 25: ...Log in using the default login password printed on the device label located underneath the battery of your mobile hotspot Note You can customize the login that is used to access the AT T Wi Fi Manager...

Page 26: ...le Help Click the Help icon on top of any page to access the information on the settings displayed on that page Device information The Device information page displays an overview of your mobile hotsp...

Page 27: ...network and block or unblock devices as required To block a device follow the below steps 1 Select a device from your Connected devices list 2 Click the APPLY button 3 Follow the prompts to complete t...

Page 28: ...i network select Enable at 5 GHz Wi Fi section When 5 GHz Wi Fi network is enabled 2 4 GHz Wi Fi network will be disabled automatically Devices currently connected to 2 4 GHz Wi Fi network will be dis...

Page 29: ...t configuration click the EDIT button Operating frequency Mode Display which mode is active for connecting via Wi Fi It allows the device to accept connections from devices supporting 802 11b g n on 2...

Page 30: ...l be visible in the list of available Wi Fi networks when client devices scan for networks to join If unselected your mobile hotspot name will be hidden and must be added manually on the client device...

Page 31: ...his feature is turned on by default If unselected currently connected devices may be disconnected Security mode Select the desired Wi Fi security option WPA3 Personal is the latest and most secure mod...

Page 32: ...you will need to activate WPS on the device you wish to connect to your mobile hotspot via a physical or virtual button to complete the connection process Device PIN If the client device has a 4 digi...

Page 33: ...T about your service plan Note It displays up to 100 messages When there are more than 100 messages older messages will be automatically deleted to make room for the new messages To manually delete me...

Page 34: ...34 Networking Mobile data The Mobile data page lets you enable or disable the mobile data DHCP These settings affect the Local Area Network connection...

Page 35: ...cally assign a local IP address from the DHCP pool to wireless client devices when they connect DHCP address pool start Display the first address in the DHCP pool which is assigned to client devices D...

Page 36: ...in firewall Therefore this feature should be used with care DMZ is set to Disable by default Port forwarding Port forwarding allows remote computers on the Internet to connect to a specific computer...

Page 37: ...d Protocol Select TCP UDP TCP or UDP traffic types to be directed External ports Enter the external port number Internal IP Enter the internal IP address that you would like traffic from a specific ex...

Page 38: ...block certain users and or ports from accessing the Internet Global parameter You can quickly turn the filtering on or off for all rules by selecting Enable or Disable here Existing rules You can vie...

Page 39: ...e to be added Bound Select Outbound or Inbound to set packet from LAN to WAN or WAN to LAN Source MAC Enter the source MAC address Source IP Enter the IP address that the traffic will be filtered from...

Page 40: ...ow the access to the Internet When finished click the SAVE APPLY button Existing rules can be further edited by clicking the EDIT button to the end of each rule entry You can also set the priority for...

Page 41: ...gured security policy The default setting is disabled When you select Enable there are Low Medium and High security levels for your selection You can select Customized security to set your own options...

Page 42: ...e Parental control page is used to keep a list of rules to control access to specific websites Rules can be applied to specific devices on your local area network and at specific times To create a rul...

Page 43: ...t to block You can add as many websites as you want to block by clicking the icon Restricted time Select a day of the week then enter a Start time and Stop time If there are existing rules available y...

Page 44: ...tocol NTP server to use for synchronization The time on your mobile hotspot is important for accurate logging of messages and parental control Manual set time To manually set the time select Manual se...

Page 45: ...the synchronization of the date and time between your device and the cellular network This is the default setting Administration The Administration page is used to configure the administrator password...

Page 46: ...ngs and messages stored on the device will be lost when the device is factory reset Power saving The Power Saving page lets you set the screen timeout Screen Select the screen timeout Your screen will...

Page 47: ...APPLY The custom APN can be set to the default APN by selecting SET DEFAULT APN If you want to change back to the original default APN after a custom APN has been set you can select it from the drop d...

Page 48: ...method specified by your service provider User name If the authentication selection is none this can be left blank Otherwise enter the user name provided by your service provider Password If the authe...

Page 49: ...owing three ways Dial 611 from an AT T cell phone Dial 1 800 331 0500 from any phone Submit a request to unlock the device by going to att com deviceunlock 2 Enter the unlock code on Network unlock pa...

Page 50: ...over the mobile network This page allows you to monitor these updates Current Software Version Displays the current software version installed on device Check For Updates Click to check for the latest...

Page 51: ...he internet Check the signal strength and network indicator on your device s home screen and confirm the hotspot has network coverage in the area Make sure your SIM card is active and properly install...

Page 52: ...word see Changing Wi Fi network name and password on page 22 If you have changed the login and have forgotten the new one you must restore the device to the factory default settings Using a narrow obj...

Page 53: ...er password see Administration on page 45 If you have changed the login and have forgotten the new one you must restore the device to the factory default settings Using a narrow object such as a paper...

Page 54: ...77 128 x 160 Processor Single core Cortex A7 1 3 GHz Qualcomm MDM9207 Memory 128MB RAM 256MB ROM Frequencies LTE B2 4 5 12 14 30 66 Battery Removable Li ion battery 2500mAh Charging time Approx 3 5 ho...

Page 55: ...es Retain and follow all product safety and operating instructions Observe all warnings in the operating instructions on the product To reduce the risk of bodily injury electric shock fire and damage...

Page 56: ...ce provider or local power company For a product that operates from battery power or other sources refer to the operating instructions that are included with the product This product should be operate...

Page 57: ...ects to contact the battery terminals Only use USB cables that bear the USB IF logo or have completed the USB IF compliance program Do not modify or remanufacture attempt to insert foreign objects int...

Page 58: ...ing If already in contact flush the affected area immediately with clean water and seek medical advice Do not allow the leaking fluid to come into contact with eyes If already in contact DO NOT rub ri...

Page 59: ...t sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Explosive atmospheres When in any area with a potentially explosive atmosphere or where flammable mater...

Page 60: ...be avoided Interference with medical equipment functions This product may cause medical equipment to malfunction The use of this device is forbidden in most hospitals and medical clinics If you use an...

Page 61: ...mance and SAR levels exceeding the recommended limits as well as result in noncompliance with the local regular requirement in your country To assure optimal device performance and ensure human exposu...

Page 62: ...ing excessive pressure to the device Do not apply excessive pressure on the screen or the device to prevent damage Cracked display screens due to improper handling are not covered by the warranty Devi...

Page 63: ...mpt to disassemble your device or its accessories Only authorized personnel must do so Do not expose your device or its accessories to extreme temperatures minimum 14 F 10 C and maximum 113 F 45 C Ple...

Page 64: ...To avoid damaging the device allow sufficient time for the moisture to evaporate before using the device Notice When taking the device from low temperature conditions into a warmer environment or fro...

Page 65: ...your equipment Cleaning Unplug the product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning but NEVER use water to clean the LCD screen...

Page 66: ...installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installati...

Page 67: ...s to use only the power required to reach the network In general the closer you are to a wireless base station the lower the power output The highest SAR value for the mobile hotspot as reported to th...

Page 68: ...eparate warranty periods to the extent permitted by local laws The Warranty Period as defined in the table below takes effect on the date of purchase of the product as indicated on the proof of purcha...

Page 69: ...and customary manner to the non compliance with the recommendations of this User Manual to an accident regardless of the cause Instructions for use and maintenance of the product can be found in your...

Page 70: ...at does not comply with the technical or security standards of regulations in force in the country where it s installed or used 9 Modification alteration degradation or illegibility of the IMEI number...

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