Appendix B
Troubleshooting
If you have difficulty with your telephone, please try the
suggestions below. For Customer Service, visit our website at
www.telephones.att.com
, or call
1 (800) 222–3111
. In
Canada, dial
1 (866) 288-4268
.
My phone
doesn’t work
at all.
• Make sure the power cord is securely
plugged in.
• Make sure that the battery connector is
securely plugged into the cordless handset.
• Make sure the telephone line cord is
securely and firmly plugged into the
telephone base and the telephone wall jack.
• Charge the battery in the cordless handset
for at least 16 hours. For optimum daily
performance, return the cordless handset to
its base when not in use.
• Reset the telephone base. Unplug the unit’s
electrical power. Wait for approximately 15
seconds, then plug it back in. Allow up to
one minute for the cordless handset and
telephone base to reset.
• You may need to purchase a new battery,
please refer to
Battery installation and
charging
, pages 7-9, in this user’s manual.
I cannot get a
dial tone.
• First try all the suggestions above.
• Move the cordless handset closer to the
telephone base. You might have moved out
of range.
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