3.
It takes a minute for the file to generate. A pop-up box then asks you where to save the
file on your computer.
After the download is complete you should provide the file to the installer or customer
service.
5.2
General Troubleshooting Topics
SIP Gateway REG LED is RED or SIP Registration status on the WebUI is Unknown.
Cause
Action
Incorrect SIP account settings.
Make sure your SIP Account settings are set
as per your SIP service provider’s
requirements.
Network connection problems.
Make sure you have a reliable Internet
connection for the SIP Gateway.
Make sure the SIP service is not down.
SIP Gateway is not working.
Cause
Action
No power to the Gateway.
Check the front panel LEDs on the Gateway:
Make sure the Power LED is on. If not,
connect power to the Gateway.
Make sure that the SYN/ACT and
REGISTRATION LEDs are both on solid
GREEN.
Incorrect SIP account settings.
Make sure your SIP Account settings are set
as per your SIP service provider’s
requirements.
Network connection problems.
Make sure the SIP Gateway is synchronized
to the system. Check the WebUI Detailed
System Information page.
Make sure you have a reliable Internet
connection for the SIP Gateway.
Make sure the SIP service is not down.
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Summary of Contents for SB67070 SIP
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