AT&T PagePac Plus Installation And Use Manual Download Page 50 | Manualshive

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Common Problems

Some common problems encountered when the paging system is not
operating are described below. Check each item in the order listed.

1.

No power to PagePac Plus system

2. Host system failure

3. Host system page port failure

4. A hardwire disconnect between host system and PagePac Plus

system

5.

PagePac system switch settings tampered with

6. Controller failure

If the problem has not been resolved by checking the preceding items,

follow the steps described in the Troubleshooting subsection, next.

Troubleshooting

The following table describes various problems that could occur, possible
causes for each problem, and procedures you can follow to try to solve the
problem.

Maintenance and Customer Support

4-3

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Summary of Contents for PagePac Plus

Page 1: ...463 248 201 Issue 1 3 1 93 PagePac Plus Controller Installation and Use ...

Page 2: ...ect the interference at his or her own expense For additional FCC interference registration and repair information see the Installation Guide Trademarks PAGEPAC PAGEPAC PLUS and AMPLICENTER are a trademark of Harris Corporation Warranty AT T provides a limited warranty for this product Refer to AT T Limited Warranty and Limitation of Liability in Appendix A Ordering Information The order number fo...

Page 3: ... to Comment on This Guide Shipping Container Contents Ordering Information Features and Capabilities Specifications 1 3 1 3 1 4 1 6 1 8 1 8 1 8 1 8 1 9 1 9 1 10 1 12 2 Hardware Configuration Power Tone Generator Circuit Protection Mounting Universal Approvals Controls Indicators Auxiliary Equipment 2 1 2 2 2 2 2 2 2 2 2 2 Switches and Connectors 2 3 2 6 iii ...

Page 4: ...Settings Interconnection Considerations Communication System Interface Music Source Interface Programming Overview Testing System 3 3 3 4 3 8 3 11 3 11 3 11 3 15 3 15 3 16 3 18 3 20 3 20 3 20 4 Maintenance and Customer Support In Case of Difficulty Power Failure Operation Common Problems Troubleshooting 4 1 4 2 4 2 4 3 4 3 A FCC Statement Registration and Warranty Information A 1 B Feedback Form B...

Page 5: ...Tables 1 Overview 1 1 1 1 PagePac Plus Connectivity Chart 1 6 1 2 Controller Specifications 1 12 4 Maintenance and Customer Support 4 1 4 1 Troubleshooting 4 4 v ...

Page 6: ... and Zone Expansion Unit Back Panels 2 1 2 5 3 Installing the Hardware 3 1 3 2 3 3 3 4 3 5 3 6 3 7 70 Volt Constant Voltage Distribution Controller System Setup Hybrid System Setup Wall Mounted Hardware Rack Mounted Hardware Speaker Zone Wiring to Controller System Contact Closure Zone Wiring to Controller Setup 3 1 3 5 3 6 3 7 3 9 3 10 3 12 3 14 vi ...

Page 7: ...Overview 1 Overview 1 1 ...

Page 8: ... This page intentionally left blank ...

Page 9: ...re is to be installed and set If you are installing the system for the first time you should read the entire guide before getting started to familiarize yourself with the features Hardware Configuration This section describes and illustrates the various PagePac Plus components controller zone expansion units and Amplicenter amplifiers D20 D100 and D300 System Installation This section provides ins...

Page 10: ...eded Using the Zone Configuration Table set the Zone Option Switches on the Controller and the Zone Expansion Unit s to the correct settings Set the Controllers Telephone Mode Selection Switch to the correct position for the host telephone system If the system is used in the Constant Voltage Distribution Mode i e 70 volt speakers make connection and set the Amplicenter Telephone Mode Selection Swi...

Page 11: ... 5 0 0 ALL MODULES POWER INPUT 0 100 250 VAG 60Hz 1 amp 0 0 RS 232 TO PC 8 CONTROLLER ZONE EXPANSION UNIT 1 0 POWER CONTROL AUDIO TYPICAL 0 MUSIC INPUT NIGHT BELL TIENDANT ACCESS INPUT TELEPHONE SYSTEM iNTERFACE ZONE t r r OPTION r 1 SWITCHES TYPICAL ...

Page 12: ...in Legend Mode C O Line C O Line Page P o r t C O Line Page Module C O Line Service Module C O Line Analog Station C O Line Analog Station Loop Start Ground Start Dry Loop Hi Z Dry Loop 600Ω Yes Yes Note 1 No Yes Yes Note 1 Note 1 No Spirit 308 616 Spirit 1224 2448 Partner Plus Partner II Mode C O Line Page P o r t C O Line C O Line Analog Station Page P o r t C O Line Analog Station Page P o r t ...

Page 13: ...ote 2 Yes Note 2 Yes Note 2 Comkey 416 718 1434 and 2152 Horizon Dimension Mode C O Line Intercom C O Line Analog Station Intercom C O Line Analog Station Aux Port Loop Yes Yes Start Ground Yes Start Dry Loop Hi Z Dry No Loop 600 Ω Indicates a non applicable connection NOTES Yes Yes Yes Yes No Yes Note 2 1 Two pound keys must be pressed for one pound key to be sent to the controller when dialing f...

Page 14: ...minology This guide uses standard telephony audio and electronics terminology used in describing paging features hardware and telecommunication system interface Reference Materials For PagePac Pius programming instructions refer to the PagePac PIuS Programming and Operation Guide See the PagePac Plus Amplicenter and Zone Expansion Unit Service Manuals for specific information on those products To ...

Page 15: ...Cables preterminated 8 pin modular 18 long Cord preterminated RJ11 18 long Programming Guide This Installation Guide Ordering Information Equipment is available from many AT T sources Contact any of the following for sales information and advice on the equipment that would best meet your needs AT T Catalog Sales 1 800 451 2100 AT T Sales Office 1 800 247 7000 AT T Phone Center Store 1 800 222 3111...

Page 16: ...ements of 20 watts D20 100 watts D100 or 300 watts D300 for a 70V constant voltage distribution system Features Combines simplicity of use with a wide range of paging system features including Attendant microphone Access Attendant override for emergency paging Night Bell Password access security codes built in Priority levels for various access methods built in phone microphones tones doors etc Ta...

Page 17: ... Plus System Components Overview 1 11 5 t1 II 3 l AMPLICENTER 020 0100 0300 PEG 5328 020 100 300 PagePacPW CUJ Od S ij 1 7 0200 _ _ 1 3 2 16 CONTROLLER PEG 5323 100 ZONE EXPANSION UNIT PEG 5335 100 19 II MOUNTNG BRACKETS ...

Page 18: ...ure output switching capability 50V at 1 amp Temperature 0 to 50 deg C operational Range 40 to 66 deg C storage and shipment Humidity Range 5 to 9 non condensing storage shipment and operation Altitude sea level to 10 000 ft operational 1048 to 648 millibars air pressure 40 000 ft max shipment Environmental Locate in an area free of excess moisture corrosive gases dust and chemicals Interconnect 8...

Page 19: ...Hardware Configuration 2 Hardware Configuration 2 1 ...

Page 20: ... control unit and any attached Zone Expansion Units optional The front panel Power On LED on the controller lights steady to indicate power is on and the unit is operating properly A blinking indicator means that the unit is malfunctioning or that the unit is in reset Tone Generator The PagePac Plus controller has the ability to generate several distinctive tones such as siren chime dial tone erro...

Page 21: ...indicate the need to power down and power up again or that there is not enough DC power to the controller from the Amplicenter Rear panel see figure 1 2 Two LEDs are adjacent to the eight zone option switches The green LED lights to indicate that the Telephone Access interface is successfully being accessed by the telephone equipment The yellow LED lights to indicate that the paging microphone suc...

Page 22: ... plus minus and ground terminals 12 LEDs Yellow attendant access active Green tele access active 13 DC Power and 70V audio from D series Amplicenter 14 DC Power control and audio 70V output to next expansion Unit 15 10 position connectors pins 1 2 600 ohm pins 3 4 0dB out for additional controller and remote amplicenters pins 5 6 night bell input pins 7 8 control closure for attendant access input...

Page 23: ...2 1 Amplicenter Controller and Zone Expansion Unit Back Panels Hardware Configuration 2 5 100 250 VAC 50160 HZ 0 AMPLICENTER 020 0100 0300 l f ITOf 1 I CO IV1 4 I nVL L l n i QQlM QtaMQA ZONE EXPANSION UNIT 0 ...

Page 24: ...P N PEC 5335 100 IBM compatible DOS personal computers software compatibility for PagePac Plus programming and null modem cable All AT T 70V speakers and horns Doorphone 70V speakers and auxiliary door strikeplates Any device that requires a contact closure to activate or gives a signal contact closure to the PagePac Plus controller to perform an act AT T single and multizone microphones Ambient l...

Page 25: ...Installing the Hardware 3 Installing the Hardware 3 1 ...

Page 26: ...3 2 Installing the Hardware ...

Page 27: ...orized repair facility The product is provided with a UL CSA approved 3 wire ground type plug This is a safety feature DO NOT defeat the safety purpose of the grounding type plug DO NOT staple or otherwise attach the AC power supply cord to building surfaces DO NOT use the product near water or in a wet or damp place such as a wet basement DO NOT use extension cords Install product within six feet...

Page 28: ...ure each paging or control zone Refer to the Programming and Operation Guide Controller System This example system illustrated in figure 3 2 gives an overview to a controller installation In this configuration the Controller sends 0dBm audio to the Amplicenter s Many remote audio Amplicenters and amplified speakers can be controlled in this mode as well as other ancillary equipment requiring an au...

Page 29: ...he Hardware 3 5 ALL MODULES POWER INPUT 100 250 VAC 60Hz 1amp RS 232 TO PC INPUT OR OUTPUT 0 AMPLIFIER 0 CONTROLLER 0 ZONES 1 8 0 POWER CONTROL AUDIO TYPICAL 0 MUSIC INPUT TELEPHONE SYSTEM INTERFACE r ZONE r r y OPTION r r _ SWITCHES INPUT OR OUTPUT ZONES 41 48 49 56 TYPICAL ...

Page 30: ...Iv C t C t r r CONTROLLER o r 1J I J It 11 1 lou POWER R J 11 ____ ATTENDANT L ACCESS ilfl l i til iili i L NPUT ONES1 I I l1if TJ f ESYSTEM ZONE EXPANSION UN _ 0 I I iwwwna nw nra WRWWWWij iwwwww nwwwaowwrawww mDI I J L I ZONES 9 16 ZONES 17 24 I I 1 REMOTE LOCATION ID II AMPLICENTER 0 POWER II D I MUSIC IN S TTO 0 CONTROL AUDIO FROM MASTER CONTROLLER DRY LOOP HIZ 1 ...

Page 31: ...OCAL PAGEPAC PLUS I W r iJ tgfi p i jr riii_L _ II I I I zll TELEPHONE SYSTEM INPUT OUTPUTZONES 1 8 9 INTERFACE ZONE EXPANSION UNIT I 7 I I l ZONE 9 16 ZONE 17 24 BUiLDiNG 2 1 10 IIAMPLICENTER I II lo II POWER BUILDING 3 1 IIAMPLICE R I_ II es U I POWER _ _ __ 4 ...

Page 32: ...not mandatory that the are to be installed for ease in PagePac Amplicenter be mounted above the control unit as illustrated in installation you should first label this section each as 7 2 and 3 and set their DIP switches according to the instructions in this section Refer to the subsection called Switch Settings later on in this section Tools Required The following tools are required for the insta...

Page 33: ...ounted Hardware Installing the Hardware 3 9 SIDE VIEW Fr 4 TYPICAL z ZONES9 16 u FRONT VIEW ZONES 17 24 TITLE MUSIC INPUT TELEPHONE SYSTEM INTERFACE SNAP IN COVER PROVIDED FOR BOTH THE CONTROLLER AND ZONE EXPANSION UNIT ...

Page 34: ...re 3 5 Rack Mounted Hardware 3 10 Installing the Hardware FRONT DETAIL REAR DETAIL ZONE WIRING Piur o __ POWER STRIP __ IMWJJJJJINilWJJJIIIJIIlliiiJJJ _ _ 1 1 COMBINATION PAN HEAD PILOT POINT 12 24 TYPICAL ...

Page 35: ...use a larger gauge talkback feature cabling must be solid wire Recommended cable size is 24 22 AWG for 20 watts 18 20 shielded and grounded at the AWG for 100 watts and 16 18 AWG for 300 watts PagePac Plus connector not the speaker Paging Zone Connections The zone connectors on the controller and zone expansion units can accommodate up to two 22 AWG wires or four 24 AWG wires per zone output Figur...

Page 36: ... ZONE EXPANSION UNIT S ZONE CONNECTORS SHIELDED FOR TALKBACK USE 16 TO 12 AWG WIRE FOR HIGH POWER OR VERY LONG CABLE RUNS 500 PLUS 1 ill 1 SCREWLUG 1 t TERMINAL BLOCK LABEL ZONE 5 ZONES ZONE 1 AT T 66E OR 110 LABEL ALL ZONE BLOCKS FOR EASE OF INSTALLATION 66 OR 110 TYPE CONNECTOR BLOCK ZONE SWITCH CLOSURE ZONE SWITCH iE CLOSURE INPUT MULTIPLE SPEAKERS SINGLE ZONE TYPICAL LIMITED NUMBER OF SPEAKERS...

Page 37: ...nnector is set to either Contact Closure Output back setting or Contact Closure Input mid setting not 70V output paging signal Refer to the subsection called Switch Settings The output contact closure contacts are rated at 120VAC or 50VDC at 1 amp It is recommended to have this output control a low voltage relay The input signal is a normally open circuit which is momentarily closed i e pushbutton...

Page 38: ... UNIT ZONE CONNECTORS 7CN OUTPUT TO SPEAKER CONTACT CLOSURE OUTPUT CONTACT CLOSURE INPUT 70VOUTPUT TERMINAL CONNECTIONS USE 22T024AWG DOOR POWER ENTRANCE LOCK MECHANISM OUTPUT CONTACT CLOSURE MOMENTARY INPgl s G ACT 00 000 0 00 00000000 L 1 0 0 0 0 0 0 0 0 ODD DOD DOD DOD INPUT CONTACT CLOSURE L l 00 000 0 00 L 00000000 00000000 CONTACT CLOSURE INPUT FROM PUSHBUTTON DOOR SPEAKER PHONE ZONE OUTPUT ...

Page 39: ...ly in place DIP Switch A DIP switch is located within each zone expansion unit installed If there are no zone expansion units you need not worry about setting this switch The following illustration shows the proper switch settings for each expansion unit installed You must first remove the unit cover to access this switch MODULE 1 DIP SWITCH ZONES 9 24 MODULE 2 DIP SWITCH ZONES 25 40 MODULE 3 DIP ...

Page 40: ...oltage Distribution System Controller System or Hybrid Configuration Attendant Console or Microphone Mode The hardware installation configuration may have these impacts on programming and use of the PagePac Plus system Each zone mode function slide switch must be set for that zone s intended operation Zone expansion units must have their DIP switches set according to the number of units used 3 max...

Page 41: ...PBX or KTS can be accomplished in several ways An EKTS telephone system where Night Bell input is wired to one of the eight PagePac Plus onboard zones it must be considered an input zone and configured as such With a PBX system that produces a ring voltage output the Night Bell connection is NOT wired to one of the eight input zones but to another connector on the rear of the PagePac Plus adjacent...

Page 42: ...and Zone Configuration Tables to be filled out in the Programming and Operation Guide The Zone Option switches must be set before the PagePac Plus system is powered up and therefore before programming commences The 16 Zone Option switches on the Zone Expansion unit must also be configured to match the intended zone mode It is recommended that the paging zone decisions be made and diagramed prior t...

Page 43: ...lk battery being supplied by the PagePac Plus controller unit and has a 600 ohm input impedance When a trunk is accessed a momentary ground is sent to the ring side of the pair by the host equipment loop current is detected and the tip side pair is closed Disconnect supervision of the ground start mode is accomplished by monitoring the loop current The Loop Start mode is two wire interface with th...

Page 44: ...e Programming and Operation Guide Zone Map The Zone Map is to be filled out by your system administrator or the person responsible for programming your PagePac Plus system located in the Programming and Operation Guide It assists in identifying the zones both inputs and outputs of your particular system Testing System With all zones wired and connected to the controller and zone expansion units if...

Page 45: ...speakers The Amplicenter Page Input has an automatic level control ALC which keeps loud talker s and normal talker s output at the same level Beware of paging from a telephone directly under a loudspeaker feedback howl can occur An anti feedback speech processing unit or a record playback delay unit can solve this if it will be a problem for the users 5 Re adjust Music Input level to the desired l...

Page 46: ...ot be less than 250 ohms for the D20 50 ohms for the D100 or 16 7 ohms for the D300 The 0dBm output is also attenuated proportionally to the 70V output 8 Adjust Music Ducking level This feature allows music to continue to be heard during a Page but at a reduced level The range is from less than 40 dB full CCW to 6 dB full CW Contact Closure Output Zones Use the following steps to test each contact...

Page 47: ...onnect a local speaker with clips to the output zone used for audio paging chime or tone at the output terminal strip 2 Short out the terminals of the input contact closure zone on the controller or zone expansion unit terminal strip 3 Listen for the chime or tone from the local speaker 4 If audio routing is enabled immediately calling the controller from a telephone or attendant console should al...

Page 48: ...Maintenance and Customer Support 4 Maintenance and Customer Support 4 1 ...

Page 49: ... If you still need help call the Helpline toll free number 24 hours a day United States 1 800 628 2888 Canada Eastern Canada and Ottawa 1 800 363 1882 Ontario 1 800 387 4268 Central and Western Canada 1 800 663 9817 If you call have the following information ready so that the representatives can better help you The kind of system you have for example PagePac Plus and with a D 300 Amplicenter The k...

Page 50: ...t between host system and PagePac Plus system 5 PagePac system switch settings tampered with 6 Controller failure If the problem has not been resolved by checking the preceding items follow the steps described in the Troubleshooting subsection next Troubleshooting The following table describes various problems that could occur possible causes for each problem and procedures you can follow to try t...

Page 51: ...ve when The input voltage level is too low or missing 50V or greater it is intended to be activated with a Ring voltage Make sure that the input connections are to pins 5 and 6 of J3 A higher priority in the PagePac Plus Controller is active Zone optioned as an contact Check the connections to the zone selected as the input zone closure input is not functioning Check the zone option switch make su...

Page 52: ...J3 on the PagePac Plus Controller or Pin 2 on the RJ 11 jack J4 Verify that the Telephone Mode Selection Switch is set to the GS position for this application Tip and Ring may be reversed the Ring is always more negative than the Tip Verify that the Telephone Mode Selection Switch is set to the SA position for this application not GS The Telephone Mode Selection Switch s position may have been cha...

Page 53: ...s Check the Telephone Mode Selection Switch on the PagePac Plus Amplicenter Make sure that it is the Dry Loop 600 Ohm Mode Check the wire to see if shielded cable was used Make sure shield for cable is only tied to the controller end Change cable to shielded if needed Remove shield at the speaker end Check audio connections on pins 3 and 4 of J3 Check the zone option switch make sure that the swit...

Page 54: ...ould not be reconnected until repairs are effected Connection to host equipment is via a 6 position modular jack 74D Connecting Block Equivalent connections may be used This equipment is designated to be installed in a foolproof manner Permission of the host equipment owner who may determine the means of connection is required for connection Repairs to this equipment other than routine repairs as ...

Page 55: ...uarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the PowerMate unit off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the radio or TV receiving antenna Relocate the PowerMate unit with respect to the...

Page 56: ...ized dealer you will be covered by AT T s authorized dealer warranty plan during the warranty period Contact your authorized dealer for details of AT T s authorized dealer warranty pIan AT T s obligation to repair replace or refund as set forth above is your exclusive remedy The limited warranties provided above do not cover damages defects malfunctions or product failures caused by Failure to fol...

Page 57: ...SYSTEM OR THE SYSTEM S PURCHASE PRICE IN NO EVENT SHALL AT T ITS AFFILIATES SUPPLIERS AND DEALERS BE LIABLE FOR INCIDENTAL RELIANCE CONSEQUENTIAL OR ANY OTHER INDIRECT LOSS OR DAMAGE INCLUDING LOST PROFITS OR REVENUES SUSTAINED OR INCURRED IN CONNECTION WITH THE SYSTEM THIS LIMITATION OF LIABILITY SHALL SURVIVE FAILURE OF THE EXCLUSIVE REMEDY SET FORTH IN THE LIMITED WARRANTY ABOVE Installation an...

Page 58: ...e wiring diagram Controller system 2 4 3 21 3 16 1 10 2 3 1 8 3 16 3 21 2 6 2 5 2 4 2 2 1 8 3 18 3 18 3 13 3 11 1 6 3 19 2 3 2 4 3 23 3 22 3 13 3 14 1 10 3 12 3 14 3 4 Controller system setup Diagram Controls Customer helpline Customer support D DIP switch Dry loop E Example system setup F FCC Interference Notice Registration part 15 Statement part 68 Statement registration Features and capabiliti...

Page 59: ... 20 3 20 3 17 i i ii 1 9 1 1 1 3 1 12 P PagePac Plus Components 3 8 Components back panels diagram 2 5 Components diagram Paging zone connections Paging zones Audio Part numbers Power Programming R Rack Mounted Hardware Diagram Radio frequency interference Reference materials RS 232 S Safety Information Safety labels 70 Volt system Diagram Shipping container contents Slide switches Speaker Zone wi...

Page 60: ...Warranty See appendix A Warranty information Wiring Contact closure Sequence Z 0dBm out Zone configuration tables Zone configurations Zone connector Zone expansion unit Option switches Zone map Zone numbers Zone option switches Zone use Sequence 3 11 3 17 2 4 1 8 3 20 1 3 1 3 2 2 3 8 i i 1 6 i i A 1 A 4 3 13 3 13 2 4 3 18 3 11 2 4 1 10 3 18 3 18 3 20 3 16 3 16 3 18 3 13 Index IN 3 ...

Page 61: ... 1993 AT T All Rights Reserved Printed in U S A AT T 463 248 201 0II722051 000 Issue 1 March 1993 Graphics AT T 1988 ...

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